COMPETITIVE INTELLIGENCE: THE ENHANCING ROLE OF ORGANIZATIONAL LEARNING CAPABILITY
Yıl 2017,
Cilt: 4 Sayı: 7, 1 - 19, 29.12.2017
Zaina Mustafa Mahmoud Hamad
Ugur Yozgat
Öz
Performing
a strong intelligence grants an organization a guarantee
of long-term success. This paper investigates the enhancing effect of organizational learning capabilities on competitive intelligence at
the commercial banks in Jordan. A sample within top and middle managements was used.
Measurement instrument validity and model fit were assessed before testing
hypotheses. This study emphasizes the role learning capability plays in
enhancing intelligence. Key findings support importance of organizational
context of learning facilitators within Jordanian banks and recommend banks to practice
learning capabilities in order to introduce themselves as intelligent
organizations.
Kaynakça
- Abedi, S. H., & Eslami, H. (2014). “The Relationship Between Organizational Virtuousness and SocialCapital: The Mediator Role Of Organizational Learning. (case study: ministry of economic affairs and finance of Yazd)”. Interdisciplinary Journal of Contemporary Research in Business, 5(9), 524-533.
- Agarwal, K. N. (2006). Competitive Intelligence in Business Decisions-An Overview. Competition Forum, 4(2), 309-314.
- Akgün, A. E., İmamoğlu, S. Z., Koçoğlu, I., İnce, H., & Keskin, H. (2014). Bridging Organizational Learning Capability and Firm Performance through Customer Relationship Management. Procedia - Social and Behavioral Sciences, 10th International Strategic Management Conference, 150, 531-540.
- Alampalli, S. (2002). Role of CI for Opportunity Assessment. Competitive Intelligence Magazine, 5(4), 21-24.
Alegre, J. & Chiva, R. (2008). Assessing The Impact of Organizational Learning Capability On Product İnnovation Performance: An Empirical Test”. Technovation, 28(6), 315-326.
- Alikhani, M., & Fazlollahtabar, H. (2014). “A Mathematical Model for Optimizing Organizational Learning Capability”. Advances in Operations Research, 2014, 1-12.
- Anderson, B. S., Covin, J. G., & Slevin, D. P. (2009). “Understanding The Relationship Between Entrepreneurial Orientation and Strategic Learning Capability: An Empirical Investigation”. Strategic Entrepreneurship Journal, 3(3), 218-240.
- Anica-Popa, I. & Cucui, G. (2009). “A Framework For Enhancing Competitive Intelligence Capabilities Using Decision Support System Based On Web Mining Techniques”. International Journal of Computers Communications & Control, 4(4), 326-334.
- Ben Sassi, D., Frini, A., Ben Abdessalem, W., & Kraiem, N. (2015). “Competitive Intelligence: History, Importance, Objectives, Process And İssues”, In 2015 IEEE 9th International Conference on Research Challenges in Information Science (RCIS) (pp. 486-491). IEEE.
- Bose, R. (2008). “Competitive Intelligence Process and Tools For İntelligence Analysis”. Industrial Management & Data Systems, 108(4), 510-528.
- Bouthillier, F. & Jin, T. (2005). “Competitive Intelligence and Webometrics: An Exploratory Study on the Status of CI in Five Countries”. Journal of Competitive Intelligence and Management, 3(3), 19-39.
- Brody, R. (2008). “Issues in Defining Competitive Intelligence: An Exploration”. Journal of Competitive Intelligence and Management, 4(3), 3-16.
- Byrne, B. M. (2001). Structural equation modeling with AMOS. New Jersey, US: Lawrence Erlbaum Associates.
- Cappel, J. J., & Boon, J. P. (1995). “Competitive Intelligence a Performance”. Competitive Intelligence Review, 11, 15-23.
- Chiva, R., & Alegre, J. (2008). “Emotional Intelligence and Job Satisfaction: The Role Of Organizational Learning Capability”. Personnel Review, 37(6), 680-701.
- Chiva, R. & Alegre, J. (2009). “Organizational Learning Capability and Job Satisfaction: An Empirical Assessment in The Ceramic Tile Industry” . British Journal of Management, 20(3), 323-340.
- Chiva, R., Alegre, J., & Lapiedra, R. (2006, March). Development and Validation of an Instrument To
Measure Organizational Learning Capability. In International Conference on Organizational Learning, Knowledge, and Capabilities (OLKC).University of Warwick.
- Chiva, R., Alegre, J.& Lapiedra, R. (2007). “Measuring Organizational Learning Capability Among The Workforce”. International Journal of Manpower, 28(3/4), 224-242.
- Chiva-Gómez, R. (2004). “The Facilitating Factors For Organizational Learning in The Ceramic Sector”. Human Resource Development International, 7(2), 233-249.
- Cotton, J. L., Vollrath, D. A., Foggat, K. L., Lengnick-Hall, M. L.,& Jennings, K. R. (1988). “Employee Participation: Diverse Forms and Different Outcomes”. Academy of Management Review, 13(1), 8-22.
- Dayan, M. (2006, June). “The Moderating Effect of Market Turbulence on Organizational Intelligence”, In 2006 IEEE International Conference on Management of Innovation and Technology (Vol. 2, pp. 566-570). IEEE.
- Dishman, P. L. & Calof, J. L. (2008). “Competitive Intelligence: A Multiphasic Precedent To Marketing Strategy”. European Journal of Marketing, 42(7/8), 766-785.
- Dishman, P. & Pearson, T. (2003). “Assessing Intelligence As Learning Within an Industrial Marketing Group: A Pilot Study”. Industrial Marketing Management,32(7), 615-620.
- El Badawy, T. A. ,Srivastava, S. & Sadek, M. B. (2014). “Assessing The Relationship Between Emotional Intelligence, Job Satisfaction and Organizational Learning Capability in Private Higher Educational Institutions in Egypt And India: A Comparative Study”. International Journal of Business Administration, 5(6), 38-47.
- Fernández-Mesa, A., Alegre-Vidal, J., Chiva-Gómez, R. & Gutiérrez-Gracia, A. (2012). “Design Management Capability: Its mediating Role Between OLC and Innovation Performance in SMEs”. Management, 25(473), 490.
- Fleisher, C. S., & Bensoussan, B. E. (2015). Business and Competitive Analysis: Effective Application of New and Classic Methods (2nd Ed.). Upper Saddle River, New Jersey: Financial Times Press.
- Friedman, M. P., Das, J. P., & Occoner, N. (2012). Intelligence and Learning. New York: Springer
Science & Business Media.
- Garvin, D. A. (1994). Building a learning organization. Business Credit, 96(1), 19-28.
- Gear, T., Vince, R., Read, M., & Leonard Minkes, A. (2003). “Group Enquiry for Collective Learning in Organizations”. Journal of Management Development, 22(2), 88-102.
- Glynn, M. A. (1996). Innovative Genius: “A Framework For Relating Individual and Organizational
Intelligence to İnnovation”. The Academy of Management Review, 21(4), 1081-1111.
- Goh, S. C. (2003). “Improving Organizational Learning Capability: Lessons From Two Case Studies”, The Learning Organization, 10(4), 216-227.
- Goh, S., & Richards, G. (1997). “Benchmarking The Learning Capability of Organizations”. European
Management Journal, 15(5), 575-583.
- Gregory, R. J. (2004). Psychological Testing: History, Principles, And Applications. Allyn & Bacon.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis (7th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.
- Hashim, A. (2013). “A Conceptual Framework for Antecedents and Consequence of Organizational Learning Capability”. Information Management and Business Review, 5(12), 577-583.
- Ho, T. H. F. Ahmad, N. H. & Thurasamy, R. (2013). “Learn And Thou Shall Thrive: Advancing A Model Of Workplace Familism and Organizational Learning Capability in Small and Medium Enterprise (Smes) Manufacturers in Malaysia”, Business Strategy Series, 14(5/6), 151-159.
- Hsu, Y. H., & Fang, W. (2009). “Intellectual Capital And New Product Development Performance: The Mediating Role of Organizational Learning Capability”. Technological Forecasting and Social Change, 76(5), 664-677.
- Hult, G. T. M. & Ferrell, O. C. (1997). “Global Organizational Learning Capacity in Purchasing: Construct and Measurement”. Journal of Business Research, 40(2), 97-111.
- Isaksen, S. G., Lauer, K. J., & Ekvall, G. (1999). “Situational Outlook Questionnaire: A Measure Of The Climate for Creativity and Change”. Psychological Reports, 85, 665-674.
- Jitnom, S., & Ussahawanitchakit, P. (2010). “Strategic Learning Capability, Firm Performance and Sustainable Growth: An Empirical Study of Auto Spare Part Manufacturing Businesses in Thailand”. International Journal of Business Strategy, 10(4), 107-131.
- Jo, S. J., & Joo, B. K. (2011). “Knowledge Sharing: The Influences of Learning Organization Culture, Organizational Commitment, and Organizational Citizenship Behaviors”. Journal of Leadership & Organizational Studies, 18(3), 353-364.
Johannesson, J. & Palona, I. (2010). “Environmental Turbulence and The Success of A Firm's İntelligence Strategy: Development of Research İnstruments”. International Journal of Management, 27(3), 448-458.
- Johns, P.& Doren, D. C. V. (2010). “Competitive Intelligence in Service Marketing: A New Approach With Practical Application”. Marketing Intelligence & Planning, 28(5), 551-570.
- Juhari, A. S. & Stephens, D. P. (2006). “Tracing the Origins of Competitive Intelligence Throughout History”. Journal of Competitive Intelligence and Management, 3(4), 61-82.
- Khan, S. A. (1999). “Building Organizational Learning Capability”. Indian Journal of Industrial Relations, 35(1), 74-84.
- Lähteenmäki, S., Toivonen, J. & Mattila, M. (2001). “Critical Aspects of Organizational Learning Research and Proposals for Its Measurement”. British Journal of Management, 12, 113–129.
- Levitt B., & March, J. G. (1988). Organizational Learning. Annual Review of Sociology, 14, 516-540.
- Liu, C. H., & Wang, C. C. (2008). “Forecast Competitor Service Strategy With Service Taxonomy and CI Data”. European Journal of Marketing, 42(7/8), 746-765.
- Malhotra, N. K., & Stanton, S. C. (2004, August). Validating Inter-Object Interaction in Object Oriented Designs. In: 4th IASTED International Conference on Modelling, Simulation and Optimization (pp. 241-246). Kauai, Hawaii, USA.
- Marin, J. & Poulter, A. (2004). “Dissemination of Competitive Intelligence”. Journal of Information Science, 30(2), 165-180.
- Mat, A., & Cherazak, R. C. (2011). “The Influence Of Organizational Learning Capability on Success of Technological İnnovation (Product) Implementation With Moderating Effect Of Knowledge Complexity”, International Journal of Business and Social Science, 2(17), 217-225.
- McKenzie, J., & Aitken, P. (2012). “Learning to Lead The Knowledgeable Organization: Developing
Leadership Agility”. Strategic HR Review, 11(6), 329-334.
Mollayaaghobi, S. S. & Badiee, F. (2011). “A Comparative study of competitive intelligence in Public Sector (Case study: Iran Auto Industries)”. Interdisciplinary Journal of Contemporary Research in Business, 3(5), 525-535.
- Murray, P., & Carter, L. (2005). “Improving Marketing Intelligence Through Learning Systems and
Knowledge Communities İn Not-For-Profit Workplaces”. Journal of workplace learning, 17(7), 421 435.
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COMPETITIVE INTELLIGENCE: THE ENHANCING ROLE OF ORGANIZATIONAL LEARNING CAPABILITY
Yıl 2017,
Cilt: 4 Sayı: 7, 1 - 19, 29.12.2017
Zaina Mustafa Mahmoud Hamad
Ugur Yozgat
Öz
Performing
a strong intelligence grants an organization a guarantee
of long-term success. This paper investigates the enhancing effect of organizational learning capabilities on competitive intelligence at
the commercial banks in Jordan. A sample within top and middle managements was used.
Measurement instrument validity and model fit were assessed before testing
hypotheses. This study emphasizes the role learning capability plays in
enhancing intelligence. Key findings support importance of organizational
context of learning facilitators within Jordanian banks and recommend banks to practice
learning capabilities in order to introduce themselves as intelligent
organizations.
Kaynakça
- Abedi, S. H., & Eslami, H. (2014). “The Relationship Between Organizational Virtuousness and SocialCapital: The Mediator Role Of Organizational Learning. (case study: ministry of economic affairs and finance of Yazd)”. Interdisciplinary Journal of Contemporary Research in Business, 5(9), 524-533.
- Agarwal, K. N. (2006). Competitive Intelligence in Business Decisions-An Overview. Competition Forum, 4(2), 309-314.
- Akgün, A. E., İmamoğlu, S. Z., Koçoğlu, I., İnce, H., & Keskin, H. (2014). Bridging Organizational Learning Capability and Firm Performance through Customer Relationship Management. Procedia - Social and Behavioral Sciences, 10th International Strategic Management Conference, 150, 531-540.
- Alampalli, S. (2002). Role of CI for Opportunity Assessment. Competitive Intelligence Magazine, 5(4), 21-24.
Alegre, J. & Chiva, R. (2008). Assessing The Impact of Organizational Learning Capability On Product İnnovation Performance: An Empirical Test”. Technovation, 28(6), 315-326.
- Alikhani, M., & Fazlollahtabar, H. (2014). “A Mathematical Model for Optimizing Organizational Learning Capability”. Advances in Operations Research, 2014, 1-12.
- Anderson, B. S., Covin, J. G., & Slevin, D. P. (2009). “Understanding The Relationship Between Entrepreneurial Orientation and Strategic Learning Capability: An Empirical Investigation”. Strategic Entrepreneurship Journal, 3(3), 218-240.
- Anica-Popa, I. & Cucui, G. (2009). “A Framework For Enhancing Competitive Intelligence Capabilities Using Decision Support System Based On Web Mining Techniques”. International Journal of Computers Communications & Control, 4(4), 326-334.
- Ben Sassi, D., Frini, A., Ben Abdessalem, W., & Kraiem, N. (2015). “Competitive Intelligence: History, Importance, Objectives, Process And İssues”, In 2015 IEEE 9th International Conference on Research Challenges in Information Science (RCIS) (pp. 486-491). IEEE.
- Bose, R. (2008). “Competitive Intelligence Process and Tools For İntelligence Analysis”. Industrial Management & Data Systems, 108(4), 510-528.
- Bouthillier, F. & Jin, T. (2005). “Competitive Intelligence and Webometrics: An Exploratory Study on the Status of CI in Five Countries”. Journal of Competitive Intelligence and Management, 3(3), 19-39.
- Brody, R. (2008). “Issues in Defining Competitive Intelligence: An Exploration”. Journal of Competitive Intelligence and Management, 4(3), 3-16.
- Byrne, B. M. (2001). Structural equation modeling with AMOS. New Jersey, US: Lawrence Erlbaum Associates.
- Cappel, J. J., & Boon, J. P. (1995). “Competitive Intelligence a Performance”. Competitive Intelligence Review, 11, 15-23.
- Chiva, R., & Alegre, J. (2008). “Emotional Intelligence and Job Satisfaction: The Role Of Organizational Learning Capability”. Personnel Review, 37(6), 680-701.
- Chiva, R. & Alegre, J. (2009). “Organizational Learning Capability and Job Satisfaction: An Empirical Assessment in The Ceramic Tile Industry” . British Journal of Management, 20(3), 323-340.
- Chiva, R., Alegre, J., & Lapiedra, R. (2006, March). Development and Validation of an Instrument To
Measure Organizational Learning Capability. In International Conference on Organizational Learning, Knowledge, and Capabilities (OLKC).University of Warwick.
- Chiva, R., Alegre, J.& Lapiedra, R. (2007). “Measuring Organizational Learning Capability Among The Workforce”. International Journal of Manpower, 28(3/4), 224-242.
- Chiva-Gómez, R. (2004). “The Facilitating Factors For Organizational Learning in The Ceramic Sector”. Human Resource Development International, 7(2), 233-249.
- Cotton, J. L., Vollrath, D. A., Foggat, K. L., Lengnick-Hall, M. L.,& Jennings, K. R. (1988). “Employee Participation: Diverse Forms and Different Outcomes”. Academy of Management Review, 13(1), 8-22.
- Dayan, M. (2006, June). “The Moderating Effect of Market Turbulence on Organizational Intelligence”, In 2006 IEEE International Conference on Management of Innovation and Technology (Vol. 2, pp. 566-570). IEEE.
- Dishman, P. L. & Calof, J. L. (2008). “Competitive Intelligence: A Multiphasic Precedent To Marketing Strategy”. European Journal of Marketing, 42(7/8), 766-785.
- Dishman, P. & Pearson, T. (2003). “Assessing Intelligence As Learning Within an Industrial Marketing Group: A Pilot Study”. Industrial Marketing Management,32(7), 615-620.
- El Badawy, T. A. ,Srivastava, S. & Sadek, M. B. (2014). “Assessing The Relationship Between Emotional Intelligence, Job Satisfaction and Organizational Learning Capability in Private Higher Educational Institutions in Egypt And India: A Comparative Study”. International Journal of Business Administration, 5(6), 38-47.
- Fernández-Mesa, A., Alegre-Vidal, J., Chiva-Gómez, R. & Gutiérrez-Gracia, A. (2012). “Design Management Capability: Its mediating Role Between OLC and Innovation Performance in SMEs”. Management, 25(473), 490.
- Fleisher, C. S., & Bensoussan, B. E. (2015). Business and Competitive Analysis: Effective Application of New and Classic Methods (2nd Ed.). Upper Saddle River, New Jersey: Financial Times Press.
- Friedman, M. P., Das, J. P., & Occoner, N. (2012). Intelligence and Learning. New York: Springer
Science & Business Media.
- Garvin, D. A. (1994). Building a learning organization. Business Credit, 96(1), 19-28.
- Gear, T., Vince, R., Read, M., & Leonard Minkes, A. (2003). “Group Enquiry for Collective Learning in Organizations”. Journal of Management Development, 22(2), 88-102.
- Glynn, M. A. (1996). Innovative Genius: “A Framework For Relating Individual and Organizational
Intelligence to İnnovation”. The Academy of Management Review, 21(4), 1081-1111.
- Goh, S. C. (2003). “Improving Organizational Learning Capability: Lessons From Two Case Studies”, The Learning Organization, 10(4), 216-227.
- Goh, S., & Richards, G. (1997). “Benchmarking The Learning Capability of Organizations”. European
Management Journal, 15(5), 575-583.
- Gregory, R. J. (2004). Psychological Testing: History, Principles, And Applications. Allyn & Bacon.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis (7th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.
- Hashim, A. (2013). “A Conceptual Framework for Antecedents and Consequence of Organizational Learning Capability”. Information Management and Business Review, 5(12), 577-583.
- Ho, T. H. F. Ahmad, N. H. & Thurasamy, R. (2013). “Learn And Thou Shall Thrive: Advancing A Model Of Workplace Familism and Organizational Learning Capability in Small and Medium Enterprise (Smes) Manufacturers in Malaysia”, Business Strategy Series, 14(5/6), 151-159.
- Hsu, Y. H., & Fang, W. (2009). “Intellectual Capital And New Product Development Performance: The Mediating Role of Organizational Learning Capability”. Technological Forecasting and Social Change, 76(5), 664-677.
- Hult, G. T. M. & Ferrell, O. C. (1997). “Global Organizational Learning Capacity in Purchasing: Construct and Measurement”. Journal of Business Research, 40(2), 97-111.
- Isaksen, S. G., Lauer, K. J., & Ekvall, G. (1999). “Situational Outlook Questionnaire: A Measure Of The Climate for Creativity and Change”. Psychological Reports, 85, 665-674.
- Jitnom, S., & Ussahawanitchakit, P. (2010). “Strategic Learning Capability, Firm Performance and Sustainable Growth: An Empirical Study of Auto Spare Part Manufacturing Businesses in Thailand”. International Journal of Business Strategy, 10(4), 107-131.
- Jo, S. J., & Joo, B. K. (2011). “Knowledge Sharing: The Influences of Learning Organization Culture, Organizational Commitment, and Organizational Citizenship Behaviors”. Journal of Leadership & Organizational Studies, 18(3), 353-364.
Johannesson, J. & Palona, I. (2010). “Environmental Turbulence and The Success of A Firm's İntelligence Strategy: Development of Research İnstruments”. International Journal of Management, 27(3), 448-458.
- Johns, P.& Doren, D. C. V. (2010). “Competitive Intelligence in Service Marketing: A New Approach With Practical Application”. Marketing Intelligence & Planning, 28(5), 551-570.
- Juhari, A. S. & Stephens, D. P. (2006). “Tracing the Origins of Competitive Intelligence Throughout History”. Journal of Competitive Intelligence and Management, 3(4), 61-82.
- Khan, S. A. (1999). “Building Organizational Learning Capability”. Indian Journal of Industrial Relations, 35(1), 74-84.
- Lähteenmäki, S., Toivonen, J. & Mattila, M. (2001). “Critical Aspects of Organizational Learning Research and Proposals for Its Measurement”. British Journal of Management, 12, 113–129.
- Levitt B., & March, J. G. (1988). Organizational Learning. Annual Review of Sociology, 14, 516-540.
- Liu, C. H., & Wang, C. C. (2008). “Forecast Competitor Service Strategy With Service Taxonomy and CI Data”. European Journal of Marketing, 42(7/8), 746-765.
- Malhotra, N. K., & Stanton, S. C. (2004, August). Validating Inter-Object Interaction in Object Oriented Designs. In: 4th IASTED International Conference on Modelling, Simulation and Optimization (pp. 241-246). Kauai, Hawaii, USA.
- Marin, J. & Poulter, A. (2004). “Dissemination of Competitive Intelligence”. Journal of Information Science, 30(2), 165-180.
- Mat, A., & Cherazak, R. C. (2011). “The Influence Of Organizational Learning Capability on Success of Technological İnnovation (Product) Implementation With Moderating Effect Of Knowledge Complexity”, International Journal of Business and Social Science, 2(17), 217-225.
- McKenzie, J., & Aitken, P. (2012). “Learning to Lead The Knowledgeable Organization: Developing
Leadership Agility”. Strategic HR Review, 11(6), 329-334.
Mollayaaghobi, S. S. & Badiee, F. (2011). “A Comparative study of competitive intelligence in Public Sector (Case study: Iran Auto Industries)”. Interdisciplinary Journal of Contemporary Research in Business, 3(5), 525-535.
- Murray, P., & Carter, L. (2005). “Improving Marketing Intelligence Through Learning Systems and
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