A HUMAN RESOURCES MANAGEMENT APPLICATION FOR HOSPITALITY MANAGEMENT IN TURKEY

Yıl 2018, Cilt: 10 Sayı: 2, 0 - 0, 31.12.2018

Burcu Yılmaz Kaya , Metin Dağdeviren

Öz

Today, while the competition in the hospitality market is increased permanently,
human resource management (HRM) becomes a key factor to income and expense
adjustment, as it is necessary for both keeping up the customer satisfaction level
while reducing the labor cost. In HRM topic, as a decision making tool,
scheduling organizes the resources or the capacity according to the inputs, and
helps to improve the effectiveness of the organization. In this study, an approach
for cost minimization problem of a hotel in Ankara, Turkey is proposed for HRM
topic and mathematical modelling is used as a scheduling optimization technique.
We handled the HRM problem in hospitality subject with OR point of view, but
this time, thanks to our new approach, in an agile and way differently from the
former examples placed in the related literature. As result, weekly staff need of
the analyzed hotel enterprise is decreased from 21 to 16 employees, hence a
competitive advantage is brought to the enterprise.

Anahtar Kelimeler

Operations research, HRM, Hospitality management

Kaynakça

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