Case Study for Student Satisfaction of Munzur University

Yıl 2018, Cilt: 4 Sayı: 1, 23 - 46, 25.07.2018

Eylem Yalçınkaya Önder , Leyla Çiftçioğlu

https://doi.org/10.29132/ijpas.354981

Öz

The aim of this study is to get views of 4th year
undergraduate students (including students in extending section) studying at
engineering faculty about the University and the program they enrolled. The
sample of the study is 232 students attending the final year of engineering
faculty at 2015-2016 fall semesters. 23 of these students were studying in
Chemical Engineering, 20 of these students were studying in Food Engineering,
29 of these students were studying in Mechanical Engineering, 54 of these students
were studying in Computer Engineering, 36 of these students were studying in
Civil Engineering, 67 of these students were studying in Electrical-Electronics
Engineering, 3 of these students were studying in Environmental Engineering. In
order to get students’ views on university and the program they enrolled, the
survey questionnaire consisting of 50 multiple-choice questions was developed
by last year chemical engineering student. This questionnaire survey was
prepared taking into consideration the student satisfaction survey of other
universities. The content analysis of the developed survey questionnaire was
made conducted by five faculty members and necessary arrangements were made in
accordance with the recommendations of the faculty members. The findings are
expected to be a useful guide for the academic institution.

Anahtar Kelimeler

Attitude, Munzur University, engineering faculty department, perceived service quality, student satisfaction, questionnaire survey, university

Munzur Üniversitesi Öğrenci Memnuniyeti Örnek Olay İncelemesi

Öz

Bu çalışmanın
amacı Munzur Üniversitesi mühendislik fakültesinde okuyan son sınıf lisans
öğrencilerinin (bölümü uzatan öğrenciler de dahil) öğrenim gördükleri
üniversite ve program hakkındaki görüşlerini almaktır. Bu çalışmanın
örneklemini 2015-2016 güz döneminde mühendislik fakültesine devam eden son
sınıf 232 öğrenci oluşturmaktadır. Bu öğrencilerin 23’ü Kimya Mühendisliği,
20’si Gıda Mühendisliği, 29’u Makine Mühendisliği, 54’ü Bilgisayar
Mühendisliği, 36’sı İnşaat Mühendisliği, 67’si Elektrik-Elektronik
Mühendisliği, 3’ü ise Çevre Mühendisliği’nde öğrenim görmektedir. Öğrencilerin
okudukları üniversite ve okudukları program hakkındaki görüşlerini almak
amacıyla Kimya Mühendisliği son sınıf öğrencisi tarafından 50 soruluk çoktan
seçmeli sorudan oluşan bir anket geliştirilmiştir. Bu anket diğer
üniversitelerin öğrenci memnuniyeti anketleri dikkate alınarak hazırlanmıştır.
Geliştirilen anketin içerik analizi 5 öğretim üyesi tarafından yapılmış olup,
öğretim üyelerinin önerileri doğrultusunda gerekli düzenlemeler yapılmıştır.
Bulguların akademik kurum için faydalı bir kılavuz olması beklenmektedir.

Anahtar Kelimeler

Algılanan hizmet kalitesi, anket, Munzur Üniversitesi, mühendislik fakültesi, öğrenci memnuniyeti, tutum, üniversite

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