ABUSIVE SUPERVISION AND REVENGE INTENTION: THE MEDIATING ROLE OF PERCEIVED VICTIMIZATION AND THE MODERATING ROLE OF ANGER

Yıl 2021, Cilt: 10 Sayı: 1, 135 - 151, 30.06.2021

Şeyda Nur Seçkin

Öz

Abusive supervision defined as employees’ perceptions regarding to verbal/nonverbal aggression (excluding physical contact) they are exposed to by their immediate supervisors have detrimental outcomes both for employees and organizations. In this study, whether abusive supervision is related to supervisor-directed revenge intention via perceived victimization was investigated. In addition, the moderating role of anger on both perceived victimization-revenge intention relationship and the indirect effect of abusive supervision on revenge intention was examined. Field study was conducted on blue collar workers in manufacturing firms. Study findings demonstrated that abusive supervision triggers supervisor-directed revenge intention via perceived direct victimization. The mediating effect of perceived indirect victimization was found to be non-significant. Moreover, it was found that perceived direct victimization has a stronger positive effect on supervisor-directed revenge intention for employees high in trait anger and as trait anger increases from moderate to high, the indirect effect of abusive supervision on revenge intention (via perceived direct victimization) increases. 

Anahtar Kelimeler

Abusive Supervision, Perceived Victimization, Revenge Intention, Anger

İSTİSMARCI YÖNETİM VE İNTİKAM NİYETİ: MAĞDURİYET ALGISININ ARACI, SÜREKLİ ÖFKENİN DÜZENLEYİCİ ROLÜ

Öz

İstismarcı yönetim, çalışanların yöneticilerinin sürekli olarak sözlü veya sözsüz düşmanca davranışlarına maruz kaldıklarına ilişkin algılamaları olarak tanımlanmakta; hem işgören hem de örgüt açısından arzu edilmeyen bazı sonuçları beraberinde getirmektedir. Bu çalışmada, istismarcı yönetimin algılanan mağduriyet aracılığıyla çalışanlarda yöneticiye karşı intikam alma niyetini tetikleyip tetiklemediği incelenmiştir. Bununla birlikte, kişinin ne sıklıkta, ne kadar yoğun ve uzun bir süre ile öfke duygusunu yaşadığını ifade eden ve bir kişilik özelliği olan sürekli öfkenin hem algılanan mağduriyet-intikam niyeti ilişkisinde hem de istismarcı yönetimin intikam niyeti üzerine dolaylı etkisinde düzenleyici bir rol oynayıp oynamadığı test edilmiştir. Saha araştırması, imalat sektöründe çalışan mavi yakalılar üzerinde yürütülmüştür. Elde edilen bulgular, istismarcı yönetimin algılanan doğrudan mağduriyet aracılığıyla yöneticiye karşı intikam alma niyetini tetiklediğini göstermiştir. Algılanan dolaylı mağduriyetin ise aracılık etkisinin anlamlı olmadığı görülmüştür. Bununla birlikte, katılımcıların sürekli öfke düzeyinin yüksek olması halinde, algılanan doğrudan mağduriyet arttıkça, yöneticiye karşı intikam alma niyetinin daha fazla arttığı; sürekli öfke düzeyin orta ve yüksek olması halinde de istismarcı yönetimin intikam niyeti üzerindeki dolaylı etkisinin güçlendiği tespit edilmiştir.

Anahtar Kelimeler

istismarcı yönetim, algılanan mağduriyet, intikam niyeti, sürekli öfke

Kaynakça

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