THE MEDIATING ROLE OF JOB SATISFACTION IN THE EFFECT OF SMARTPHONE ADDICTION ON EMPLOYEE PERFORMANCE: A REVIEW OF THE HEALTHCARE SECTOR DURING COVID-19 PANDEMIC

Yıl 2022, Cilt: 11 Sayı: 2, 494 - 511, 31.12.2022

Edip Doğan

https://doi.org/10.54282/inijoss.1142341

Öz

The purpose of this study is to investigate the mediating role of job satisfaction in the effect of smartphone addiction on employee performance. The study has been carried out in the health sector, which is the most crucial sector in the fight against the Covid-19 pandemic. Questionnaire forms have been prepared in accordance with the objectives of the study and they’ve been distributed to 400 people working in Adiyaman province and its districts through simple random sampling. 250 people have responded to the surveys. Five questionnaires with erroneous or partial answers haven’t been assessed. Thus, 245 questionnaires have been assessed and tested in line with the study's objectives. IBM SPSS 25, Amos 23 and Excel programs have been utilized for data analysis. The analysis's findings indicate that smartphone addiction negatively affects employee performance and job satisfaction. On the other hand, job satisfaction positively affects employee performance. Furthermore, job satisfaction has a partial mediating role in the effect of smartphone addiction on employee performance. In the conclusion part of the study, the results of the analysis have been compiled and compared with the findings of similar studies in the literature. The literature study has revealed that there has never been a thorough investigation of the mediating role that job satisfaction plays in the effect of smartphone addiction on employee performance. Therefore, this study fills a significant gap in the literature of organizational behavior.

Anahtar Kelimeler

Covid-19, Smartphone Addiction, Job Satisfaction, Employee Performance, Health Sector

AKILLI TELEFON BAĞIMLILIĞININ İŞGÖREN PERFORMANSI ÜZERİNDEKİ ETKİSİNDE İŞ TATMİNİNİN ARACI ROLÜ: COVID-19 SALGINI ZAMANINDA SAĞLIK SEKTÖRÜNDE BİR İNCELEME

Öz

Bu çalışmanın birincil ve en önemli amacı, akıllı telefon bağımlılığının işgören performansı üzerindeki etkisinde iş tatmininin aracı rolünü incelemektir. Çalışma Covid-19 pandemisi ile mücadelede en önemli sektör olan sağlık sektöründe yürütülmüştür. Çalışmanın amacına uygun olarak akıllı telefon bağımlılığı, iş tatmini ve işgören performansını ölçen anket formları hazırlanmış ve anketler, Adıyaman ilinde ve ilçelerinde çalışan 400 kişiye basit tesadüfi örnekleme yoluyla dağıtılmıştır. Anketlere 250 kişi cevap vermiştir. Eksik ve/ya hatalı cevaplanan 5 anket formu elenmiş ve değerlendirmeye alınmamıştır. Bu şekilde 245 adet anket değerlendirilmiş ve araştırmanın amacına uygun bir biçimde test edilmiştir. Veri analizi için IBM SPSS 25, Amos 23 ve Excel programları kullanılmıştır. Analiz sonuçlarına göre, akıllı telefon bağımlılığı işgören performansını olumsuz olarak etkilemektedir. Benzer şekilde akıllı telefon bağımlılığı iş tatminini de negatif olarak yordamaktadır. İş tatmini ise işgören performansını olumlu olarak etkilemektedir. Akıllı telefon bağımlılığının işgören performansı üzerindeki etkisinde iş tatmini kısmi aracılık rolüne sahiptir. Çalışmanın sonuç bölümünde analiz sonuçları derlenmiştir ve literatürde bu konuda yapılmış benzer ampirik çalışmaların tespitleriyle kıyaslanmıştır. Literatür taramasında, akıllı telefon bağımlılığının işgören performansı üzerindeki etkisinde iş tatmininin aracı rolünün daha önce incelenmediği görülmüştür. Dolayısıyla bu çalışma, örgütsel davranış literatüründe önemli bir boşluğu doldurmaktadır.

Anahtar Kelimeler

Covid-19, Akıllı Telefon Bağımlılığı, İş Tatmini, İşgören Performansı, Sağlık sektörü

Kaynakça

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