Sosyal Hizmet Uzmanlarının Müracaatçı Şiddetine Uğrama Durumlarının İncelenmesi: Türkiye Örneği
Yıl 2022,
Cilt: 12 Sayı: 4, 211 - 234, 20.12.2022
Ayşenur Gönül
,
Fatih Şahin
,
Buğra Yıldırım
Öz
Bu nicel araştırmanın amacı, öğretmenlerin işe bağlılıkları, takım çalışmasına ilişkin tutumları ve sınıftaki farklılıklara yönelik yeterlikleri arasındaki ilişkileri yapısal eşitlik modellemesi kapsamında incelemektir. Araştırmanın örneklemini 2020-2021 Eğitim-Öğretim Yılı’nda Suriyeli Çocukların Türk Eğitim Sistemine Entegrasyonunun Desteklenmesi Projesi’nde (PİKTES) görevli olan 355 öğretmen oluşturmaktadır. Verilerin toplanmasında Öğretmenlerde Takım Çalışmasına İlişkinTutum Ölçeği, İşe Bağlılık Ölçeği ve Sınıftaki Farklılıklar İçin Öğretmen Yeterlik Ölçeği kullanılmıştır. Bu çalışma kapsamında oluşturulan yapısal modele dayalı olarak dört hipotez geliştirilmiştir. Buna göre; (i) öğretmenlerin işe bağlılığının hem öğretmenlerin sınıftaki farklılıklara yönelik yeterliklerini (ii) hem de takım çalışmasına ilişkin tutumlarını olumlu yönde etkilediği, (iii) öğretmenlerin sınıftaki farklılıklara yönelik yeterliklerinin takım çalışmasına ilişkin tutumlarını olumlu yönde etkilediği ve (iv) öğretmenlerin işe bağlılıklarının da sınıftaki farklılıklara yönelik yeterlikleri aracılığıyla takım çalışmasına ilişkin tutumlarını olumlu yönde etkilediği iddia edilmektedir. Bu hipotezleri doğrulamak için önce değişkenler arasındaki ilişkiler belirlenmiş ve tüm değişkenlerin orta düzeyde pozitif ilişkilere sahip olduğu görülmüştür. Bu ilişkilere dayalı olarak verilen yapısal model oluşturulmuş ve yol analizi kullanılarak test edilmiştir. Bulgular, kurulan tüm hipotezlerin doğrulandığını göstermiştir.
Kaynakça
- Arnetz, J. E., & Arnetz, B. B. (2001). Violence towards health care staff and possible effects on the quality of patient care. Social Science & Medicine, 52(3), 417–427.
- Ayranci, Ü., Yenilmez, Ç., Günay, Y., & Kaptanoglu, C. (2002). The frequency of being exposed to violence in the various health institutions and health profession groups. Anadolu Psikiyatri Dergisi, 3(3), 147–154.
- Baines, D. (2005). Criminalizing the care work zone? The gendered dynamics of using legal and administrative strategies to confront workplace violence. Social Justice, 32(2), 132–150.
- Bibby, P. (2017). Personal safety for social workers. Routledge.
- Bishop, V., Korczynski, M., & Cohen, L. (2005). The invisibility of violence: Constructing violence out of the job centre workplace in the UK. Work, Employment and Society, 19(3), 583–602.
- Brockmann, M. (2002). New perspectives on violence in social care. Journal of Social Work, 2(1), 29–44.
- Burry, C. L. (2003). Working with potentially violent clients in their homes. The Clinical Supervisor, 21(1), 145–153.
- Cantor, J., & Wilson, B. J. (2003). Media and violence: Intervention strategies for reducing aggression. Media Psychology, 5(4), 363–403.
- Crane, D. (1986). Violence on social workers (Social Work Monograph 46). University of East Anglia.
- Criss, P. M. (2009). Prevalence of client violence against social work students and its effects on fear of future violence, occupational commitment, and career withdrawal intentions. In Graduate
Theses and Dissertations. Retrieved from: https://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=2915&context=etd
- Dalphond, D., Gessner, M., Giblin, E., Hijazzi, K., & Love, C. (2000). Violence against emergency nurses. Journal of Emergency Nursing, 26(2), 105–106.
- Dillon, S. (1992, November 18). Social workers: Targets in a violent society [Letter to the editor]. New York Times, p. A1.
- Enkelmann, H. C., Bishop, G. D., Tong, E. M., Diong, S. M., Why, Y. P., Khader, M., & Ang, J. (2005). The relationship of hostility, negative affect and ethnicity to cardiovascular responses: An ambulatory
study in Singapore. International Journal of Psychophysiology, 56(2), 185–197.
- Enosh, G., & Tzafrir, S. S. (2015). The scope of client aggression toward social workers in Israel. Journal of Aggression, Maltreatment & Trauma, 24(9), 971–985.
- Enosh, G., Tzafrir, S. S., & Gur, A. (2013). Client aggression toward social workers and social services in Israel—A qualitative analysis. Journal of Interpersonal Violence, 28(6), 1123–1142.
- Euster, S. (1992, December 4). Societal barometer [Letter to the editor]. New York Times, p. A14.
- Flannery, J. R. (1999). Critical incident stress management and the assaulted staff action program. International Journal of Emergency Mental Health, 1(2), 103–108.
- Flannery, R. B., Fisher, W. H., & Walker, A. P. (2000). Characteristics of patient and staff victims of assaults in community residences by previously nonviolent psychiatric inpatients. Psychiatric Quarterly, 71(3), 195–203.
- Flannery, R. B., Lizotte, D., Laudani, L., Staffieri, A., & Walker, A. P. (2001). Violence against women and the assaulted staff action program. Administration and Policy in Mental Health and Mental Health Services Research, 28(6), 491–498.
- Guerin, S., Devitt, C., & Redmond, B. (2010). Experiences of early-career social workers in Ireland. British Journal of Social Work, 40(8), 2467–2484.
- Harris, B., & Leather, P. (2012). Levels and consequences of exposure to service user violence: Evidence from a sample of UK social care staff. British Journal of Social Work, 42(5), 851–869.
- Horejsi, C., Garthwait, C., & Rolando, J. (1994). A survey of threats and violence directed against child protection workers in a rural state. Child Welfare, 73(2), 173–179.
- Horwitz, M. J. (2006). Work-related trauma effects in child protection social workers. Journal of Social Service Research, 32(3), 1–18.
- Hunt, S., Goddard, C., Cooper, J., Littlechild, B., & Wild, J. (2016). ‘If I feel like this, how does the child feel?’ Child protection workers, supervision, management and organisational responses to parental
violence. Journal of Social Work Practice, 30(1), 5–24.
- İlhan, M. N., Özkan, S., Kurtcebe, Z. Ö., & Aksakal, F. N. (2009). Gazi üniversitesi tıp fakültesi hastanesinde Çalışan araştırma görevlileri ve intörn doktorlarda şiddete maruziyet ve şiddetle İlişkili etmenler.
Toplum Hekimliği Bülteni, 28(3), 15–23.
- Itzick, M., & Kagan, M. (2017). Intention to leave the profession: Welfare social workers compared to health care and community social workers in Israel. Journal of Social Service Research, 43(3), 346–357.
- Kanno, H., & Newhill, C. E. (2009). Social workers and battered women: The need to study client violence in the domestic violence field. Journal of Aggression, Maltreatment & Trauma, 18(1), 46–63.
- Karaca, B. K., Aydın, B., Turla, A., & Dündar, C. (2015). Samsun’da hekimlerin meslekleri nedeniyle yaşadiklari şiddetin özellikleri ve şiddetin önlenmesi konusundaki düşünceleri. Adli Tıp Bülteni, 20(2), 76–
82.
- Kim, M. E. (2012). Challenging the pursuit of criminalisation in an era of mass incarceration: The limitations of social work responses to domestic violence in the USA. British Journal of Social Work, 43(7), 1276–1293.
- Koritsas, S., Coles, J., & Boyle, M. (2010). Workplace violence towards social workers: The Australian experience. British Journal of Social Work, 40(1), 257–271.
- Lamothe, J., Couvrette, A., Lebrun, G., Yale-Soulière, G., Roy, C., Guay, S., & Geoffrion, S. (2018). Violence against child protection workers: A study of workers’ experiences, attributions, and coping strategies. Child Abuse & Neglect, 81, 308–321.
- Lanza, M. L. (1985). How nurses react to patient assault. Journal of Psychosocial Nursing and Mental Health Services, 23(6), 6–9.
- Lee, E. J. (2017). Assessing the effects of client violence and job satisfaction on turnover intention of social workers: The role of perception of their human rights. Information, 20(12), 8437–8444.
- Littlechild, B. (2005). The stresses arising from violence, threats and aggression against child protection social workers. Journal of Social Work, 5(1), 61–82.
- Littlechild, B., Hunt, S., Goddard, C., Cooper, J., Raynes, B., & Wild, J. (2016). The effects of violence and aggression from parents on child protection workers’ personal, family, and professional lives. Sage Open, 6(1), 1–12.
- Macdonald, G., & Sirotich, F. (2001). Reporting client violence. Social Work, 46(2), 107–114.
- Meadows, L. A., Kaslow, N. J., Thompson, M. P., & Jurkovic, G. J. (2005). Protective factors against suicide attempt risk among African American women experiencing intimate partner violence. American Journal of Community Psychology, 36(1-2), 109–121.
- Moylan, C. A., & Wood, L. (2016). Sexual harassment in social work field placements: Prevalence and characteristics. Affilia, 31(4), 405–417.
- National Association of Social Workers. (2013). Guidelines for social work safety. Retrieved from: https://www.socialworkers.org/LinkClick.aspx?fileticket=6OEdoMjcNC0%3D&portalid=0
- Newhill, C. E. (1996). Prevalence and risk factors for client violence toward social workers. Families in Society, 77(8), 488–495.
- Newhill, C. E. (2004). Client violence in social work practice: Prevention, intervention, and research. Guilford Press.
- Newhill, C. E., & Wexler, S. (1997). Client violence toward children and youth services social workers. Children and Youth Services Review, 19(3), 195–212.
- O'Dea, J. (2015). Media and violence: Does McLuhan provide a connection? Educational Theory, 65(4), 405–421.
- Özcan, N. K., & Bilgin, H. (2011). Türkiye'de sağlık çalışanlarına yönelik şiddet: Sistematik derleme. Türkiye Klinikleri Journal of Medical Sciences, 31(6), 1442–1456.
- Padyab, M., Chelak, H. M., Nygren, L., & Ghazinour, M. (2011). Client violence and mental health status among Iranian social workers: A national survey. British Journal of Social Work, 42(1), 111–128.
- Park, M. E. (2007). Prevalence and characteristics of client violence toward mental health social workers. Journal of the Korea Social Science Research, 23(2), 349–371.
- Radey, M., & Wilke, D. J. (2018). Client-perpetrated violence among frontline child welfare workers. Journal of Interpersonal Violence, 36(11-12), NP6260–NP6280.
- Rey, L. D. (1996). What social workers need to know about client violence? Families in Society, 77(1), 33–39.
- Respass, G., & Payne, B. K. (2008). Social services workers and workplace violence. Journal of Aggression, Maltreatment & Trauma, 16(2), 131–143.
- Ringstad, R. (2005). Conflict in the workplace: Social workers as victims and perpetrators. Social Work, 50(4), 305–313.
- Ringstad, R. (2009). CPS: Client violence and client victims. Child Welfare, 88(3), 127–144.
- Robson, A., Cossar, J., & Quayle, E. (2014). Critical commentary: The impact of work-related violence towards social workers in children and family services. British Journal of Social Work, 44(4), 924–
936.
- Scott, J. R., & Whitehead, J. J. (1981). An administrative approach to the problem of violence. The Journal of Behavioral Health Services and Research, 8(2), 36–40.
- Shields, G., & Kiser, J. (2003). Violence and aggression directed toward human service workers: An exploratory study. Families in Society, 84(1), 13–20.
- Smith, Y., Colletta, L., & Bender, A. E. (2017). Client violence against youth care workers: Findings of an exploratory study of workforce issues in residential treatment. Journal of Interpersonal Violence,
36(5-6), 1983–2007.
- Spencer, P. C., & Munch, S. (2003). Client violence toward social workers: The role of management in community mental health programs. Social Work, 48(4), 532–544.
- Stanley, J., Goddard, C., & Sanders, R. (2002). In the firing line: Violence and power in child protection work. Child & Family Social Work, 7(4), 323–324.
- Sucu, G., Cebeci, F., & Karazeybek, E. (2007). Acil birim çalışanlarına hasta ve yakınları tarafından uygulanan şiddet. Turkish Journal of Emergency Medicine, 7(4), 156–162.
- Weinger, S. (2001). Security risk: Preventing client violence against social workers. NASW Press.
- Winstanley, S., & Hales, L. (2008). Prevalence of aggression towards residential social workers: Do qualifications and experience make a difference? Child & Youth Care Forum, 37(2), 103–110.
- Zelnick, J. R., Gibbs, A., Loveday, M., Padayatchi, N., & O'donnell, M. R. (2013). Health-care workers’ perspectives on workplace safety, infection control, and drug-resistant tuberculosis in a high-burden
HIV setting. Journal of Public Health Policy, 34(3), 388–402.
Examining Social Workers’ Exposure to Client Violence: The Case of Turkey
Yıl 2022,
Cilt: 12 Sayı: 4, 211 - 234, 20.12.2022
Ayşenur Gönül
,
Fatih Şahin
,
Buğra Yıldırım
Öz
The purpose of this quantitative research is to examine the relationships among teachers’ work engagement, teamwork attitudes, and efficacy for classroom diversity within the scope of structural equation modeling. The sample of the study consists of 355 teachers involved in the Project Supporting the Integration of Syrian Children into the Turkish Education System (PIKTES) during the 2020-2021 academic year. The Teachers’ Teamwork Attitude Scale, Work Engagement Scale, and Teacher Efficacy Scale for Classroom Diversity have been used for collecting the data. Four hypotheses were developed based on the structural model created within the context of this study. Accordingly, (i) teachers’ work engagement is claimed to positively affects both teachers’ efficacy for classroom diversity as well as their (ii) teamwork attitude; and (iii) teachers’ efficacy for classroom diversity is claimed to positively affect their teamwork attitude, and (iv) teachers’ work engagement is also claimed to positively affect their teamwork attitude through their efficacy for classroom diversity. To verify these hypotheses, the relationships among the variables were determined first, and all the variables were seen to have moderately positive relationships. Based on these relations, the given structural model was then created and tested using path analysis. The findings showed all the hypotheses to have been proven confirmed.
Kaynakça
- Arnetz, J. E., & Arnetz, B. B. (2001). Violence towards health care staff and possible effects on the quality of patient care. Social Science & Medicine, 52(3), 417–427.
- Ayranci, Ü., Yenilmez, Ç., Günay, Y., & Kaptanoglu, C. (2002). The frequency of being exposed to violence in the various health institutions and health profession groups. Anadolu Psikiyatri Dergisi, 3(3), 147–154.
- Baines, D. (2005). Criminalizing the care work zone? The gendered dynamics of using legal and administrative strategies to confront workplace violence. Social Justice, 32(2), 132–150.
- Bibby, P. (2017). Personal safety for social workers. Routledge.
- Bishop, V., Korczynski, M., & Cohen, L. (2005). The invisibility of violence: Constructing violence out of the job centre workplace in the UK. Work, Employment and Society, 19(3), 583–602.
- Brockmann, M. (2002). New perspectives on violence in social care. Journal of Social Work, 2(1), 29–44.
- Burry, C. L. (2003). Working with potentially violent clients in their homes. The Clinical Supervisor, 21(1), 145–153.
- Cantor, J., & Wilson, B. J. (2003). Media and violence: Intervention strategies for reducing aggression. Media Psychology, 5(4), 363–403.
- Crane, D. (1986). Violence on social workers (Social Work Monograph 46). University of East Anglia.
- Criss, P. M. (2009). Prevalence of client violence against social work students and its effects on fear of future violence, occupational commitment, and career withdrawal intentions. In Graduate
Theses and Dissertations. Retrieved from: https://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=2915&context=etd
- Dalphond, D., Gessner, M., Giblin, E., Hijazzi, K., & Love, C. (2000). Violence against emergency nurses. Journal of Emergency Nursing, 26(2), 105–106.
- Dillon, S. (1992, November 18). Social workers: Targets in a violent society [Letter to the editor]. New York Times, p. A1.
- Enkelmann, H. C., Bishop, G. D., Tong, E. M., Diong, S. M., Why, Y. P., Khader, M., & Ang, J. (2005). The relationship of hostility, negative affect and ethnicity to cardiovascular responses: An ambulatory
study in Singapore. International Journal of Psychophysiology, 56(2), 185–197.
- Enosh, G., & Tzafrir, S. S. (2015). The scope of client aggression toward social workers in Israel. Journal of Aggression, Maltreatment & Trauma, 24(9), 971–985.
- Enosh, G., Tzafrir, S. S., & Gur, A. (2013). Client aggression toward social workers and social services in Israel—A qualitative analysis. Journal of Interpersonal Violence, 28(6), 1123–1142.
- Euster, S. (1992, December 4). Societal barometer [Letter to the editor]. New York Times, p. A14.
- Flannery, J. R. (1999). Critical incident stress management and the assaulted staff action program. International Journal of Emergency Mental Health, 1(2), 103–108.
- Flannery, R. B., Fisher, W. H., & Walker, A. P. (2000). Characteristics of patient and staff victims of assaults in community residences by previously nonviolent psychiatric inpatients. Psychiatric Quarterly, 71(3), 195–203.
- Flannery, R. B., Lizotte, D., Laudani, L., Staffieri, A., & Walker, A. P. (2001). Violence against women and the assaulted staff action program. Administration and Policy in Mental Health and Mental Health Services Research, 28(6), 491–498.
- Guerin, S., Devitt, C., & Redmond, B. (2010). Experiences of early-career social workers in Ireland. British Journal of Social Work, 40(8), 2467–2484.
- Harris, B., & Leather, P. (2012). Levels and consequences of exposure to service user violence: Evidence from a sample of UK social care staff. British Journal of Social Work, 42(5), 851–869.
- Horejsi, C., Garthwait, C., & Rolando, J. (1994). A survey of threats and violence directed against child protection workers in a rural state. Child Welfare, 73(2), 173–179.
- Horwitz, M. J. (2006). Work-related trauma effects in child protection social workers. Journal of Social Service Research, 32(3), 1–18.
- Hunt, S., Goddard, C., Cooper, J., Littlechild, B., & Wild, J. (2016). ‘If I feel like this, how does the child feel?’ Child protection workers, supervision, management and organisational responses to parental
violence. Journal of Social Work Practice, 30(1), 5–24.
- İlhan, M. N., Özkan, S., Kurtcebe, Z. Ö., & Aksakal, F. N. (2009). Gazi üniversitesi tıp fakültesi hastanesinde Çalışan araştırma görevlileri ve intörn doktorlarda şiddete maruziyet ve şiddetle İlişkili etmenler.
Toplum Hekimliği Bülteni, 28(3), 15–23.
- Itzick, M., & Kagan, M. (2017). Intention to leave the profession: Welfare social workers compared to health care and community social workers in Israel. Journal of Social Service Research, 43(3), 346–357.
- Kanno, H., & Newhill, C. E. (2009). Social workers and battered women: The need to study client violence in the domestic violence field. Journal of Aggression, Maltreatment & Trauma, 18(1), 46–63.
- Karaca, B. K., Aydın, B., Turla, A., & Dündar, C. (2015). Samsun’da hekimlerin meslekleri nedeniyle yaşadiklari şiddetin özellikleri ve şiddetin önlenmesi konusundaki düşünceleri. Adli Tıp Bülteni, 20(2), 76–
82.
- Kim, M. E. (2012). Challenging the pursuit of criminalisation in an era of mass incarceration: The limitations of social work responses to domestic violence in the USA. British Journal of Social Work, 43(7), 1276–1293.
- Koritsas, S., Coles, J., & Boyle, M. (2010). Workplace violence towards social workers: The Australian experience. British Journal of Social Work, 40(1), 257–271.
- Lamothe, J., Couvrette, A., Lebrun, G., Yale-Soulière, G., Roy, C., Guay, S., & Geoffrion, S. (2018). Violence against child protection workers: A study of workers’ experiences, attributions, and coping strategies. Child Abuse & Neglect, 81, 308–321.
- Lanza, M. L. (1985). How nurses react to patient assault. Journal of Psychosocial Nursing and Mental Health Services, 23(6), 6–9.
- Lee, E. J. (2017). Assessing the effects of client violence and job satisfaction on turnover intention of social workers: The role of perception of their human rights. Information, 20(12), 8437–8444.
- Littlechild, B. (2005). The stresses arising from violence, threats and aggression against child protection social workers. Journal of Social Work, 5(1), 61–82.
- Littlechild, B., Hunt, S., Goddard, C., Cooper, J., Raynes, B., & Wild, J. (2016). The effects of violence and aggression from parents on child protection workers’ personal, family, and professional lives. Sage Open, 6(1), 1–12.
- Macdonald, G., & Sirotich, F. (2001). Reporting client violence. Social Work, 46(2), 107–114.
- Meadows, L. A., Kaslow, N. J., Thompson, M. P., & Jurkovic, G. J. (2005). Protective factors against suicide attempt risk among African American women experiencing intimate partner violence. American Journal of Community Psychology, 36(1-2), 109–121.
- Moylan, C. A., & Wood, L. (2016). Sexual harassment in social work field placements: Prevalence and characteristics. Affilia, 31(4), 405–417.
- National Association of Social Workers. (2013). Guidelines for social work safety. Retrieved from: https://www.socialworkers.org/LinkClick.aspx?fileticket=6OEdoMjcNC0%3D&portalid=0
- Newhill, C. E. (1996). Prevalence and risk factors for client violence toward social workers. Families in Society, 77(8), 488–495.
- Newhill, C. E. (2004). Client violence in social work practice: Prevention, intervention, and research. Guilford Press.
- Newhill, C. E., & Wexler, S. (1997). Client violence toward children and youth services social workers. Children and Youth Services Review, 19(3), 195–212.
- O'Dea, J. (2015). Media and violence: Does McLuhan provide a connection? Educational Theory, 65(4), 405–421.
- Özcan, N. K., & Bilgin, H. (2011). Türkiye'de sağlık çalışanlarına yönelik şiddet: Sistematik derleme. Türkiye Klinikleri Journal of Medical Sciences, 31(6), 1442–1456.
- Padyab, M., Chelak, H. M., Nygren, L., & Ghazinour, M. (2011). Client violence and mental health status among Iranian social workers: A national survey. British Journal of Social Work, 42(1), 111–128.
- Park, M. E. (2007). Prevalence and characteristics of client violence toward mental health social workers. Journal of the Korea Social Science Research, 23(2), 349–371.
- Radey, M., & Wilke, D. J. (2018). Client-perpetrated violence among frontline child welfare workers. Journal of Interpersonal Violence, 36(11-12), NP6260–NP6280.
- Rey, L. D. (1996). What social workers need to know about client violence? Families in Society, 77(1), 33–39.
- Respass, G., & Payne, B. K. (2008). Social services workers and workplace violence. Journal of Aggression, Maltreatment & Trauma, 16(2), 131–143.
- Ringstad, R. (2005). Conflict in the workplace: Social workers as victims and perpetrators. Social Work, 50(4), 305–313.
- Ringstad, R. (2009). CPS: Client violence and client victims. Child Welfare, 88(3), 127–144.
- Robson, A., Cossar, J., & Quayle, E. (2014). Critical commentary: The impact of work-related violence towards social workers in children and family services. British Journal of Social Work, 44(4), 924–
936.
- Scott, J. R., & Whitehead, J. J. (1981). An administrative approach to the problem of violence. The Journal of Behavioral Health Services and Research, 8(2), 36–40.
- Shields, G., & Kiser, J. (2003). Violence and aggression directed toward human service workers: An exploratory study. Families in Society, 84(1), 13–20.
- Smith, Y., Colletta, L., & Bender, A. E. (2017). Client violence against youth care workers: Findings of an exploratory study of workforce issues in residential treatment. Journal of Interpersonal Violence,
36(5-6), 1983–2007.
- Spencer, P. C., & Munch, S. (2003). Client violence toward social workers: The role of management in community mental health programs. Social Work, 48(4), 532–544.
- Stanley, J., Goddard, C., & Sanders, R. (2002). In the firing line: Violence and power in child protection work. Child & Family Social Work, 7(4), 323–324.
- Sucu, G., Cebeci, F., & Karazeybek, E. (2007). Acil birim çalışanlarına hasta ve yakınları tarafından uygulanan şiddet. Turkish Journal of Emergency Medicine, 7(4), 156–162.
- Weinger, S. (2001). Security risk: Preventing client violence against social workers. NASW Press.
- Winstanley, S., & Hales, L. (2008). Prevalence of aggression towards residential social workers: Do qualifications and experience make a difference? Child & Youth Care Forum, 37(2), 103–110.
- Zelnick, J. R., Gibbs, A., Loveday, M., Padayatchi, N., & O'donnell, M. R. (2013). Health-care workers’ perspectives on workplace safety, infection control, and drug-resistant tuberculosis in a high-burden
HIV setting. Journal of Public Health Policy, 34(3), 388–402.