ENTELEKTÜEL SERMAYE VE KURUMSAL İTİBARIN ÖRGÜTSEL PERFORMANS İLİŞKİSİNDE BİLGİ YÖNETİMİNİN ROLÜ

Türkan Özgül; Yahya Fidan

doi:10.46928/iticusbe.1052334

Araştırma Makalesi

THE MEDIATION ROLE OF INFORMATION MANAGEMENT IN THE RELATIONSHIP BETWEEN INTELLECTUAL CAPITAL, CORPORATE REPUTATION AND CORPORATE PERFORMANCE IN THE HEALTH SECTOR

Yıl 2022, Cilt: 21 Sayı: 43, 231 - 252, 15.06.2022

Türkan Özgül , Yahya Fidan

https://doi.org/10.46928/iticusbe.1052334

Öz

ABSTRACT
Health services are provided by various institutions and organizations, including private, non-profit private and public, in many countries of the world. These healthcare businesses with different ownership follow their own policies and strategies to gain competitive advantage. The most important criterion to provide competitive advantage in today's businesses is to differentiate from competitors. In recent years, businesses have been investing in intellectual capital and knowledge management in order to reveal this differentiation.
Purpose: In this study, it is aimed to reveal the mediating role of knowledge management in the relationship between intellectual capital, corporate reputation, and corporate performance.
Method: Questionnaire method was used to collect data in the study. A survey was conducted with the managers of health enterprises operating in Istanbul. Factor analysis and reliability tests were applied to control and understand the accuracy of the survey results, and structural equation modeling was used for mediating effect analysis. In this context, "the mediating role of knowledge management" was analyzed with mediator effect analysis.
Findings: According to the analyzes, it was concluded that while intellectual capital has a positive and significant effect on corporate reputation, knowledge management does not have a significant effect. As a result of the analyzes made for the mediation effect of knowledge management, it has been determined that knowledge management has a mediating role between intellectual capital and corporate performance.
Originality: Recently, the importance of information in businesses is increasing day by day and the management of information is gaining importance. Determining the value of knowledge in businesses and determining its role between intellectual capital and institutionalization will be decisive in competition.
Keywords; Intellectual Capital, Corporate Reputation, Corporate Performance, Knowledge Management, Health Sector.
JEL Classification: M1, M12, C12

Anahtar Kelimeler

Intellectual Capital, Corporate Reputation, Corporate Performance, Knowledge Management, Health Sector

Kaynakça

Abdullah, D.F., & Sofian, S. (2012). The relationship between intellectual capital and corporate performance. Procedia-Social and Behavioral Sciences, 40, 537-541. https://doi.org/10.1016/j.sbspro.2012.03.227
Andriessen, D. (2004). IC valuation and measurement: classifying the state of the art. Journal of Intellectual Capital, 5(2), 230-242. https://doi.org/10.1108/14691930410533669
Arslan, M. (2010). Bulanık TOPSIS Metodu ile Türk Şeker Fabrikaları’nın performansının değerlendirilmesi. (Yayınlanmamış Yüksek Lisans Tezi). Selçuk Üniversitesi / Fen Bilimleri Enstitüsü, Konya.
Atlı, D. (2014). Bilgi çağında işletmeler açısından bilgi yönetimi ve stratejik önemi. Akademik Bilişim Dergisi, 14, 5-7. 22 Mayıs 2021 tarihinde https://ab.org.tr/ab14/sunum/286.pdf adresinden alındı.
Bassi, L. J., & Van Buren, M. E. (1999). Valuing investments in intellectual capital. International Journal of Technology Management, 18 (5/6/7/8), 414-433. https://doi.org/10.1504/IJTM.1999.002779
Berzkalne, I., & Zelgalve, E. (2014). Intellectual capital and company value. Procedia-Social and Behavioral Sciences, 110, 887-896. https://doi.org/10.1016/j.sbspro.2013.12.934
Black, E. L., Carnes, T. A., & Richardson, V. J. (2000). The market valuation of corporate reputation. Corporate Reputation Review, 3(1), 31-42. https://doi.org/10.1057/palgrave.crr.1540097
Bontis, N. (1998). Intellectual capital: an exploratory study that develops measures and models. Management Decision, 36(2), 63–76. https://doi.org/10.1108/00251749810204142
Burke, R. J., & Nelson, D. L. (1997). Downsizing and restructuring: lessons from the firing line for revitalizing organizations. Leadership & Organization Development Journal, 18(7), 325-334. https://doi.org/10.1108/01437739710190639
Chen, M., Cheng, S., & Hwang, Y. (2005). An empirical investigation of the relationship between intellectual capital, firms market value and financial performance. Journal of Intellectual Capital, 6(2), 159-176. https://doi.org/10.1108/14691930510592771
Chun, R. (2005). Corporate reputation: Meaning and measurement. International Journal of Management Reviews, 7(2), 91-109. https://doi.org/10.1111/j.1468-2370.2005.00109.x
Cravens, K., Oliver, E. G., & Rammamoorti, S. (2003). The reputation index: Measuring and managing corporate reputation. European Management Journal, 21(2), 201-212. https://doi.org/10.1016/S0263-2373(03)00015-X
Çınaroğlu, S., & Şahin, B. (2012). Kurumsal itibar ve imajın hastanelerin performansı ile ilişkisi. Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 30(2), 27-55. 10 Temmuz 2021 tarihinde https://dergipark.org.tr/en/download/article-file/88737 adresinden alındı.
Dalkir, K., & Liebowitz, J. (2011). Knowledge management in theory and practice. Newyork: MIT. 20 Ağustos 2021 tarihinde https://www.jstor.org/stable/j.ctt5hhhx9 adresinden alındı.
Deephouse, D. L. (2000). Media reputation as a strategic resource: An integration of mass communication and resource based theories. Journal of Management, 26(6), 1091-1112. https://doi.org/10.1177/014920630002600602
Demirkol, İ. (2007). Entelektüel sermayenin firma değerine etkisi ve İMKB' de sektörel uygulamalar. İstanbul: Sermaye Piyasası Kurulu.
Drucker, P. F. (1993). Kapitalist ötesi toplum. (B. Çorakçı, Çev.). İstanbul: İnkılap.
Dutton, J., Dukerich, J., & Harquail, C. (1994). Organization images and member identification. Administrative Science Quarterly, 39(2), 239-263. https://doi.org/10.2307/2393235
Firer, S., & Williams, S. M. (2003). Intellectual capital and traditional measures of corporate performance. Journal of Intellectual Capital, 4(3), 348-360. https://doi.org/10.1108/14691930310487806
F-Jardón, C. M., & Susana Martos, M. (2009). Intellectual capital and performance in wood industries of Argentina. Journal of Intellectual Capital, 10(4), 600- 616. https://doi.org/10.1108/14691930910996670
Fombrun, C. J. (1996). Reputation: realizing value from the corporate image. Boston: Harvard Business School.
Fombrun, C. J., & Gardberg, N. (2000). Who's tops in corporate reputation? Corporate Reputation Review, 3(1), 13-17. https://doi.org/10.1057/palgrave.crr.1540095
Gholami, M. H., Asli, M. N., Nazari-Shirkouhi, S., & Noruzy, A. (2013). Investigating the influence of knowledge management practices on organizational performance: an empirical study. Acta Polytechnical Hungarica, 10(2), 205-216. 22 Mayıs 2022 tarihinde https://www.researcgate.net.publivation/287842731 adresinden alındı.
Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214. https://doi.org/10.1080/07421222.2001.11045669
Gotsi, M., & Wilson, A. M. (2001). Corporate reputation: Seeking a definition corporate communications. An International Journal, 6(1), 24-30. https://doi.org/10.1108/13563280110381189
Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012). Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard. Omega, 40 (1), 104–119. https://doi.org/10.1016/j.omega.2011.04.001
Hammond, S., & Slocum, J. (1996). The impact of prior firm financial performance on subsequent corporate reputation. Journal Of Business Ethics, 15(2), 159-165. https://doi.org/10.1007/BF00705584
Harvey, M. G., & Lusch, R. F. (1999). Balancing the intellectual capital books: intangible liabilities. European Management Journal, 17(1), 85-92. https://doi.org/10.1016/S0263-2373(98)00065-6
Hsu, I. C., & Sabherwal, R. (2012). Relationship between intellectual capital and knowledge management: An empirical investigation. Decision Sciences, 43(3), 489-524. https://doi.org/10.1111/j.1540-5915.2012.00357.x
Hsu, Y. H., & Fang, W. (2009). Intellectual capital and new product development performance: The mediating role of organizational learning capability. Technological Forecasting&Social Change, 76, 664–677. https://doi.org/10.1016/j.techfore.2008.03.012
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling. A Multidisciplinary Journal, 6(1), 1-55. https://doi.org/10.1080/10705519909540118
Ileanu, B.-V., Isaic-Maniu, A., Herteliu, C., & Andrei, T. (2015). Intellectual capital components as drivers of Romanian SMEs performance. Journal of Applied Quantitative Methods, 10(3), 84-95. 22 Ağustos 2021 tarihinde http://www.jaqm.ro/issues/volume-10,issue-3/pdfs/6_BO_AL_CL_TU_.pdf adresinden alındı.
Imran, M. K. (2014). Impact of knowledge management infrastructure on organizational performance with moderating role of KM performance: An empirical study on Banking Sector of Pakistan. Proceedings of the 2014 Information Knowledge Management, 4(8), 85-98, 20 Mayıs 2021 tarihinde https://iiste.org/Journals/index.php/IKM/article/view/15111 adresinden alındı.
Iswatı, S., & Anshori, M. (2007). The iınfluence of intellectual capital to financial performance at insurance companies in Jakarta Stock Exchange (JSE). 13th Asia Pacific Management Conference, Melbourne, Australia, 2007, 1393-1399. 28 Nisan 2021 tarihinde https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.475.7179&rep=rep1&type=pdf adresinden alındı.
Javed, A. (2012). Knowledge management as a mediator factor in the relationship between organizational learning, culture and employees satisfaction in current job: A study of small and medium IT project organization of Pakistan. Academic Journal of Management Sciences, 1(1), 1-12. 20 Nisan 2021 tarihinde http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.403.5210&rep=rep1&type=pdf adresinden alındı.
Johannessen, J. A., Olsen, B., & Olaisen, J. (2005). Intellectual capital as a holistic management philosophy: a theoretical perspective. International Journal of Information Management, 25 (2), 151–171. https://doi.org/10.1016/j.ijinfomgt.2004.12.008
Kaplan, R., & Norton, D. (1996). Using the balanced scorecard as a strategic management system. Harvard Business Review, 1, 1-13. 20 Nisan 2021 tarihinde http://jackson.com.np/home/documents/MBA4/Management_accounting/BSCHarvardBusinessReview.pdf adresinden alındı.
Karacan, S. (2004). Entelektüel sermaye ve yönetim. İSMMMO Mali Çözüm Dergisi, 69, 177-199. 29 Mayıs 2021 tarihinde https://archive.ismmmo.org.tr/docs/malicozum/69malicozum/16%20sami%20karacan.pdf adresinden alındı.
Kaveh, D., Bamipour, E. M., Far, M. S., & Far, M. S. (2015). The relationship between knowledge management and competitive advantage: a case study in small and medium-sized companies in the packaging industry of Khorasan Razavi. European Online Journal of Natural and Social Sciences, 4(1), 650-659. 22 Mayıs 2021 tarihinde https://european-science.com/eojnss_proc/article/view/4268 adresinden alındı.
Kör, B., & Maden, C. (2013). The relationship between knowledge management and innovation in Turkish service and high-tech firms. International Journal of Business and Social Science, 4(4), 293-304. 24 Mayıs 2021 tarihinde https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.1059.6488&rep=rep1&type=pdf adresinden alındı.
Kunkel, S., Rosenqvist, U., & Westerling, R. (2007). The structure of quality systems is important to the process and outcome, an empirical study of 386 hospital departments in Sweden. BMC Health Services Research, 7(1), 1-8. https://doi.org/10.1186/1472-6963-7-104
Lai, Y. L., Hsu, M. S., Lin, F. J., & Lin, Y. H. (2014). The effects of industry cluster knowledge management on innovation performance. Journal of Business Research, 67(5), 734-739. https://doi.org/10.1016/j.jbusres.2013.11.036
Leal-Rodríguez, A., Leal-Millán, A., Roldán-Salgueiro, J. L., & Ortega-Gutiérrez, J. (2013). Knowledge management and the effectiveness of innovation outcomes: The role of cultural barriers. Electronic Journal of Knowledge Management, 11(1), 62-71. 23 Mayıs 2021 tarihinde https://hdl.handle.net/11441/76283 adresinden alındı.
Low, J. (2000). The value creation index. Journal of Intellectual Capital, 1(3), 252– 262. https://doi.org/10.1108/14691930010377919
Lönnqvist, A., Kianto, A., & Sillanpaa, V. (2009). Using intellectual capital management for facilitating organizational change. Journal of Intellectual Capital, 10(4), 559-572. https://doi.org/10.1108/14691930910996643
Marr, B., Gupta, O., Pike, S., & Roos, G. (2003). Intellectual capital and knowledge management effectiveness. Management Decision, 41(8), 771-781. https://doi.org/10.1108/00251740310496288
Moteleb, A., & Woodman, M. (2007). Notions of knowledge management systems: a gap analysis. Journal of Knowledge Management, 5(1), 55–62. 26 Haziran 2021 tarihinde https://academic-publishing.org/index.php/ejkm/article/view/757 adresinden alındı.
Mundra, N., Gulati, K., & Vashisth, R. (2011). Achieving competitive advantage through knowledge management and innovation: Empirical evidences from the Indian IT sector. IUP Journal Of Knowledge Management, 9(2), 7-26. 22 Mayıs 2021 tarihinde https://web.p.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=0&sid=bc2eff44-91cc-4ecc-ab76-3069861f89fa%40redis adresinden alındı.
Ramos, C. M., & Casado-Molina, A. M. (2021). Online corporate reputation: A panel data approach and a reputation index proposal applied to the banking sector. Journal of Business Research, 122, 121-130. https://doi.org/10.1016/j.jbusres.2020.08.061
Rehman, W., Asghar, N. & Rehman, H. (2013). ıntellectual capital efficiency and financial performance of insurance sector in Pakistan: a panel data analysis. Middle-East Journal Of Scientific Research, 17(9), 1251-1259. https://doi.org/10.5829/idosi.mejsr.2013.17.09.12285
Riahi-Belkaoui, A. (2003). Intellectual capital and firm performance of US multinational firms: A study of the resource‐based and stakeholder views. Journal of Intellectual Capital, 4(2), 215-226. https://doi.org/10.2139/ssrn.365580
Roberts, P. W., & Dowling, G. R. (2002). Corporate reputation and sustained superior financial performance. Strategic Management Journal, 23(12), 1077-1093. https://doi.org/10.1002/smj.274
Saito, A., Umemoto, K., & Ikeda, M. (2007). A strategy‐based ontology of knowledge management technologies. Journal of Knowledge Management, 11(1), 97-114. https://doi.org/10.1108/13673270710728268
Seleim, A. A., & Khalil, O. E. (2011). Understanding the knowledge management intellectual capital relationship: a two-way analysis. Journal of Intellectual Capital, 12(4), 586-614. https://doi.org/10.1108/14691931111181742
Sharabati, A. A., Jawad, S. N., & Bontis, N. (2010). Intellectual capital and business performance in the pharmaceutical sector of Jordan. Management Decision, 48(1),105-131. https://doi.org/10.1108/00251741011014481
Storey, J., & Barnett, E. (2000). Knowledge management initiatives: learning from failure. Journal of Knowledge Management, 4(2), 145-156. https://doi.org/10.1108/13673270010372279
Stuart, H. (2002). Employee identification with the corporate identity. International Studies of Management and Organization, 32(3), 28-44. 25 Mayıs 2021 tarihinde https://www. jstor .org /kararlı/40397540 adresinden alındı. https://doi.org/10.1080/00208825.2002.11043663
Sullivan, P. H. (1998). Profiting from ıntellectual capital: Extracting value from innovation. New York: John Wiley &Sons
Şencan, H., & Fidan, Y. (2020). Likert verilerinin kullanıldığı keşfedici faktör analizlerinde normallik varsayımı ve faktör çıkarma üzerindeki etkisinin SPSS, FACTOR ve PRELIS yazılımlarıyla sınanması, BMIJ, 8(1), 640-687. https://doi.org/10.15295/bmij.v8i1.1395
Tan, U. Z., & Gül, Y. (2012). Sağlık turizminde entelektüel sermaye. Kozak, N., & Özdemir, B. (Ed.). II. Disiplinlerarası Turizm Araştırmaları Kongresi içinde (s. 523-542), Ankara: Akdeniz Üniversitesi. 24 Haziran 2021 tarihinde http://anatoliajournal.com/turizmkulliyati/ulusalkongreler/disiplinlerarasi2.pdf adresinden alındı.
Tanrıverdi, H., & Venkatraman, N. (2005). Knowledge relatedness and the performance of multibusiness firms. Strategic Business Journal, 26, 97-119. https://doi.org/10.1002/smj.435
Tzeng, M., & Goo, J. J. Y. (2005). Intellectual capital and corporate value in an emerging economy: empirical study of Taiwanese manufacturers. R&D Management, 35(2), 187-201. https://doi.org/10.1111/j.1467-9310.2005.00382.x
Uriarte, F. A. (2008). Introduction to knowledge management. Jakarta: Asean Foundation. 23 Haziran 2021 tarihinde https://www.academia.edu/4362180/introduction_of_knowledge_management adresinden alındı.
Verma, T., & Dhar, S. (2016). TheiImpact of intellectual capital on organizational effectiveness: A comparative study of public and private sectors in India. The IUP Journal of Knowledge Management, 14(3), 7-27. 22 Mayıs 2021 tarihinde https://web.s.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=0&sid=fae26f47-3f48-4670-9307-748035d7f4d3%40redis adresinden alındı.
Waggoner, D. B., Neely, A. D., & Kennerley, M. P. (1999). The forces that shape organisational performance measurement systems: An interdisciplinary review. International Journal of Production Economics, 60(61),52-61. https://doi.org/10.1016/S0925-5273(98)00201-1
Walker, K. (2010). A systematic review of the corporate reputation literature: Definition, measurement and theory. Corporate Reputation Review, 12(4), 54-68. https://doi.org/10.1057/crr.2009.26
Yaseen, S. G., Dajani, D., & Hasan, Y. (2016). The impact of intellectual capital on the competitive advantage: Applied study in Jordanian telecommunication companies. Computers in Human Behavior, 62, 168-175. https://doi.org/10.1016/j.chb.2016.03.075
Yeniyurt, S. (2003). A literature review and integrative performance measurement framework for multinational companies. Marketing Intelligence & Planning, 21(3), 134-142. https://doi.org/10.1108/02634500310474957
Yoon, E., Guffey, H., & Kijewski, V. (1993). The effects of information and company reputation on intentions to buy a business service. Journal of Business Research, 27(3), 215-228 https://doi.org/10.1016/0148-2963(93)90027-M

ENTELEKTÜEL SERMAYE VE KURUMSAL İTİBARIN ÖRGÜTSEL PERFORMANS İLİŞKİSİNDE BİLGİ YÖNETİMİNİN ROLÜ

Yıl 2022, Cilt: 21 Sayı: 43, 231 - 252, 15.06.2022

Türkan Özgül , Yahya Fidan

https://doi.org/10.46928/iticusbe.1052334

Öz

ÖZET
Sağlık hizmetleri dünyanın birçok ülkesinde özel, kâr amacı gütmeyen özel ve kamu olmak üzere çeşitli kurum ve kuruluşlar tarafından sunulmaktadır. Farklı mülkiyete sahip bu sağlık işletmeleri rekabet üstünlüğü elde etmek için kendilerine özgü politika ve stratejiler izlemektedir. Günümüz işletmelerinde rekabet üstünlüğü sağlamak için en önemli kriter rakiplerden farklılaşmaktır. Son yıllarda işletmeler bu farklılaşmayı ortaya koyabilmek için entelektüel sermaye ve bilgi yönetimine yatırım yapmaktadır.
Amaç: Bu çalışmada entelektüel sermaye, kurumsal itibar ve kurumsal performans arasındaki ilişkide bilgi yönetiminin aracılık rolünün ortaya konulması amaçlanmıştır.
Yöntem: Araştırmada veri toplamak için anket yöntemi kullanılmıştır. İstanbul’da faaliyet gösteren sağlık işletmelerinin yöneticileriile anket gerçekleştirilmiştir. Anket sonuçlarının doğruluğunu kontrol etmek ve anlamak için faktör analizi ve güvenilirlik testleri uygulanmış, aracı etki analizi için yapısal eşitlik modellemesinden yararlanılmıştır. Bu kapsamda aracı etki analizi ile "bilgi yönetiminin aracı rolü" analiz edilmiştir.
Bulgular: Yapılan analizlere göre entelektüel sermaye, kurumsal itibar üzerinde pozitif yönlü ve anlamlı bir etkiye sahip iken bilgi yönetiminin anlamlı bir etkiye sahip olmadığı sonucuna ulaşılmıştır. Bilgi yönetiminin aracılık etkisi için yapılan analizlerin sonucunda bilgi yönetiminin entelektüel sermaye ile kurumsal performans arasında aracılık rolü olduğu tespit edilmiştir.
Özgünlük: Son zamanlarda işletmelerde bilginin önemi her geçen gün artmakta ve bilginin yönetimi önem kazanmaktadır. Bilginin işletmelerdeki değerinin belirlenmesi, entelektüel sermaye ile kurumsallaşma arasındaki rolünün tespiti, rekabette belirleyici olacaktır.
Anahtar Kelimeler: Entelektüel Sermaye, Kurumsal İtibar, Kurumsal Performans, Bilgi Yönetimi, Sağlık Sektörü
JEL Sınıflandırılması: M1, M12, C12

Anahtar Kelimeler

Entelektüel sermaye, Kurumsal İtibar, Kurumsal Performans, Bilgi Yönetimi, Sağlık Sektörü

Kaynakça

Abdullah, D.F., & Sofian, S. (2012). The relationship between intellectual capital and corporate performance. Procedia-Social and Behavioral Sciences, 40, 537-541. https://doi.org/10.1016/j.sbspro.2012.03.227
Andriessen, D. (2004). IC valuation and measurement: classifying the state of the art. Journal of Intellectual Capital, 5(2), 230-242. https://doi.org/10.1108/14691930410533669
Arslan, M. (2010). Bulanık TOPSIS Metodu ile Türk Şeker Fabrikaları’nın performansının değerlendirilmesi. (Yayınlanmamış Yüksek Lisans Tezi). Selçuk Üniversitesi / Fen Bilimleri Enstitüsü, Konya.
Atlı, D. (2014). Bilgi çağında işletmeler açısından bilgi yönetimi ve stratejik önemi. Akademik Bilişim Dergisi, 14, 5-7. 22 Mayıs 2021 tarihinde https://ab.org.tr/ab14/sunum/286.pdf adresinden alındı.
Bassi, L. J., & Van Buren, M. E. (1999). Valuing investments in intellectual capital. International Journal of Technology Management, 18 (5/6/7/8), 414-433. https://doi.org/10.1504/IJTM.1999.002779
Berzkalne, I., & Zelgalve, E. (2014). Intellectual capital and company value. Procedia-Social and Behavioral Sciences, 110, 887-896. https://doi.org/10.1016/j.sbspro.2013.12.934
Black, E. L., Carnes, T. A., & Richardson, V. J. (2000). The market valuation of corporate reputation. Corporate Reputation Review, 3(1), 31-42. https://doi.org/10.1057/palgrave.crr.1540097
Bontis, N. (1998). Intellectual capital: an exploratory study that develops measures and models. Management Decision, 36(2), 63–76. https://doi.org/10.1108/00251749810204142
Burke, R. J., & Nelson, D. L. (1997). Downsizing and restructuring: lessons from the firing line for revitalizing organizations. Leadership & Organization Development Journal, 18(7), 325-334. https://doi.org/10.1108/01437739710190639
Chen, M., Cheng, S., & Hwang, Y. (2005). An empirical investigation of the relationship between intellectual capital, firms market value and financial performance. Journal of Intellectual Capital, 6(2), 159-176. https://doi.org/10.1108/14691930510592771
Chun, R. (2005). Corporate reputation: Meaning and measurement. International Journal of Management Reviews, 7(2), 91-109. https://doi.org/10.1111/j.1468-2370.2005.00109.x
Cravens, K., Oliver, E. G., & Rammamoorti, S. (2003). The reputation index: Measuring and managing corporate reputation. European Management Journal, 21(2), 201-212. https://doi.org/10.1016/S0263-2373(03)00015-X
Çınaroğlu, S., & Şahin, B. (2012). Kurumsal itibar ve imajın hastanelerin performansı ile ilişkisi. Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 30(2), 27-55. 10 Temmuz 2021 tarihinde https://dergipark.org.tr/en/download/article-file/88737 adresinden alındı.
Dalkir, K., & Liebowitz, J. (2011). Knowledge management in theory and practice. Newyork: MIT. 20 Ağustos 2021 tarihinde https://www.jstor.org/stable/j.ctt5hhhx9 adresinden alındı.
Deephouse, D. L. (2000). Media reputation as a strategic resource: An integration of mass communication and resource based theories. Journal of Management, 26(6), 1091-1112. https://doi.org/10.1177/014920630002600602
Demirkol, İ. (2007). Entelektüel sermayenin firma değerine etkisi ve İMKB' de sektörel uygulamalar. İstanbul: Sermaye Piyasası Kurulu.
Drucker, P. F. (1993). Kapitalist ötesi toplum. (B. Çorakçı, Çev.). İstanbul: İnkılap.
Dutton, J., Dukerich, J., & Harquail, C. (1994). Organization images and member identification. Administrative Science Quarterly, 39(2), 239-263. https://doi.org/10.2307/2393235
Firer, S., & Williams, S. M. (2003). Intellectual capital and traditional measures of corporate performance. Journal of Intellectual Capital, 4(3), 348-360. https://doi.org/10.1108/14691930310487806
F-Jardón, C. M., & Susana Martos, M. (2009). Intellectual capital and performance in wood industries of Argentina. Journal of Intellectual Capital, 10(4), 600- 616. https://doi.org/10.1108/14691930910996670
Fombrun, C. J. (1996). Reputation: realizing value from the corporate image. Boston: Harvard Business School.
Fombrun, C. J., & Gardberg, N. (2000). Who's tops in corporate reputation? Corporate Reputation Review, 3(1), 13-17. https://doi.org/10.1057/palgrave.crr.1540095
Gholami, M. H., Asli, M. N., Nazari-Shirkouhi, S., & Noruzy, A. (2013). Investigating the influence of knowledge management practices on organizational performance: an empirical study. Acta Polytechnical Hungarica, 10(2), 205-216. 22 Mayıs 2022 tarihinde https://www.researcgate.net.publivation/287842731 adresinden alındı.
Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214. https://doi.org/10.1080/07421222.2001.11045669
Gotsi, M., & Wilson, A. M. (2001). Corporate reputation: Seeking a definition corporate communications. An International Journal, 6(1), 24-30. https://doi.org/10.1108/13563280110381189
Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012). Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard. Omega, 40 (1), 104–119. https://doi.org/10.1016/j.omega.2011.04.001
Hammond, S., & Slocum, J. (1996). The impact of prior firm financial performance on subsequent corporate reputation. Journal Of Business Ethics, 15(2), 159-165. https://doi.org/10.1007/BF00705584
Harvey, M. G., & Lusch, R. F. (1999). Balancing the intellectual capital books: intangible liabilities. European Management Journal, 17(1), 85-92. https://doi.org/10.1016/S0263-2373(98)00065-6
Hsu, I. C., & Sabherwal, R. (2012). Relationship between intellectual capital and knowledge management: An empirical investigation. Decision Sciences, 43(3), 489-524. https://doi.org/10.1111/j.1540-5915.2012.00357.x
Hsu, Y. H., & Fang, W. (2009). Intellectual capital and new product development performance: The mediating role of organizational learning capability. Technological Forecasting&Social Change, 76, 664–677. https://doi.org/10.1016/j.techfore.2008.03.012
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling. A Multidisciplinary Journal, 6(1), 1-55. https://doi.org/10.1080/10705519909540118
Ileanu, B.-V., Isaic-Maniu, A., Herteliu, C., & Andrei, T. (2015). Intellectual capital components as drivers of Romanian SMEs performance. Journal of Applied Quantitative Methods, 10(3), 84-95. 22 Ağustos 2021 tarihinde http://www.jaqm.ro/issues/volume-10,issue-3/pdfs/6_BO_AL_CL_TU_.pdf adresinden alındı.
Imran, M. K. (2014). Impact of knowledge management infrastructure on organizational performance with moderating role of KM performance: An empirical study on Banking Sector of Pakistan. Proceedings of the 2014 Information Knowledge Management, 4(8), 85-98, 20 Mayıs 2021 tarihinde https://iiste.org/Journals/index.php/IKM/article/view/15111 adresinden alındı.
Iswatı, S., & Anshori, M. (2007). The iınfluence of intellectual capital to financial performance at insurance companies in Jakarta Stock Exchange (JSE). 13th Asia Pacific Management Conference, Melbourne, Australia, 2007, 1393-1399. 28 Nisan 2021 tarihinde https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.475.7179&rep=rep1&type=pdf adresinden alındı.
Javed, A. (2012). Knowledge management as a mediator factor in the relationship between organizational learning, culture and employees satisfaction in current job: A study of small and medium IT project organization of Pakistan. Academic Journal of Management Sciences, 1(1), 1-12. 20 Nisan 2021 tarihinde http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.403.5210&rep=rep1&type=pdf adresinden alındı.
Johannessen, J. A., Olsen, B., & Olaisen, J. (2005). Intellectual capital as a holistic management philosophy: a theoretical perspective. International Journal of Information Management, 25 (2), 151–171. https://doi.org/10.1016/j.ijinfomgt.2004.12.008
Kaplan, R., & Norton, D. (1996). Using the balanced scorecard as a strategic management system. Harvard Business Review, 1, 1-13. 20 Nisan 2021 tarihinde http://jackson.com.np/home/documents/MBA4/Management_accounting/BSCHarvardBusinessReview.pdf adresinden alındı.
Karacan, S. (2004). Entelektüel sermaye ve yönetim. İSMMMO Mali Çözüm Dergisi, 69, 177-199. 29 Mayıs 2021 tarihinde https://archive.ismmmo.org.tr/docs/malicozum/69malicozum/16%20sami%20karacan.pdf adresinden alındı.
Kaveh, D., Bamipour, E. M., Far, M. S., & Far, M. S. (2015). The relationship between knowledge management and competitive advantage: a case study in small and medium-sized companies in the packaging industry of Khorasan Razavi. European Online Journal of Natural and Social Sciences, 4(1), 650-659. 22 Mayıs 2021 tarihinde https://european-science.com/eojnss_proc/article/view/4268 adresinden alındı.
Kör, B., & Maden, C. (2013). The relationship between knowledge management and innovation in Turkish service and high-tech firms. International Journal of Business and Social Science, 4(4), 293-304. 24 Mayıs 2021 tarihinde https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.1059.6488&rep=rep1&type=pdf adresinden alındı.
Kunkel, S., Rosenqvist, U., & Westerling, R. (2007). The structure of quality systems is important to the process and outcome, an empirical study of 386 hospital departments in Sweden. BMC Health Services Research, 7(1), 1-8. https://doi.org/10.1186/1472-6963-7-104
Lai, Y. L., Hsu, M. S., Lin, F. J., & Lin, Y. H. (2014). The effects of industry cluster knowledge management on innovation performance. Journal of Business Research, 67(5), 734-739. https://doi.org/10.1016/j.jbusres.2013.11.036
Leal-Rodríguez, A., Leal-Millán, A., Roldán-Salgueiro, J. L., & Ortega-Gutiérrez, J. (2013). Knowledge management and the effectiveness of innovation outcomes: The role of cultural barriers. Electronic Journal of Knowledge Management, 11(1), 62-71. 23 Mayıs 2021 tarihinde https://hdl.handle.net/11441/76283 adresinden alındı.
Low, J. (2000). The value creation index. Journal of Intellectual Capital, 1(3), 252– 262. https://doi.org/10.1108/14691930010377919
Lönnqvist, A., Kianto, A., & Sillanpaa, V. (2009). Using intellectual capital management for facilitating organizational change. Journal of Intellectual Capital, 10(4), 559-572. https://doi.org/10.1108/14691930910996643
Marr, B., Gupta, O., Pike, S., & Roos, G. (2003). Intellectual capital and knowledge management effectiveness. Management Decision, 41(8), 771-781. https://doi.org/10.1108/00251740310496288
Moteleb, A., & Woodman, M. (2007). Notions of knowledge management systems: a gap analysis. Journal of Knowledge Management, 5(1), 55–62. 26 Haziran 2021 tarihinde https://academic-publishing.org/index.php/ejkm/article/view/757 adresinden alındı.
Mundra, N., Gulati, K., & Vashisth, R. (2011). Achieving competitive advantage through knowledge management and innovation: Empirical evidences from the Indian IT sector. IUP Journal Of Knowledge Management, 9(2), 7-26. 22 Mayıs 2021 tarihinde https://web.p.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=0&sid=bc2eff44-91cc-4ecc-ab76-3069861f89fa%40redis adresinden alındı.
Ramos, C. M., & Casado-Molina, A. M. (2021). Online corporate reputation: A panel data approach and a reputation index proposal applied to the banking sector. Journal of Business Research, 122, 121-130. https://doi.org/10.1016/j.jbusres.2020.08.061
Rehman, W., Asghar, N. & Rehman, H. (2013). ıntellectual capital efficiency and financial performance of insurance sector in Pakistan: a panel data analysis. Middle-East Journal Of Scientific Research, 17(9), 1251-1259. https://doi.org/10.5829/idosi.mejsr.2013.17.09.12285
Riahi-Belkaoui, A. (2003). Intellectual capital and firm performance of US multinational firms: A study of the resource‐based and stakeholder views. Journal of Intellectual Capital, 4(2), 215-226. https://doi.org/10.2139/ssrn.365580
Roberts, P. W., & Dowling, G. R. (2002). Corporate reputation and sustained superior financial performance. Strategic Management Journal, 23(12), 1077-1093. https://doi.org/10.1002/smj.274
Saito, A., Umemoto, K., & Ikeda, M. (2007). A strategy‐based ontology of knowledge management technologies. Journal of Knowledge Management, 11(1), 97-114. https://doi.org/10.1108/13673270710728268
Seleim, A. A., & Khalil, O. E. (2011). Understanding the knowledge management intellectual capital relationship: a two-way analysis. Journal of Intellectual Capital, 12(4), 586-614. https://doi.org/10.1108/14691931111181742
Sharabati, A. A., Jawad, S. N., & Bontis, N. (2010). Intellectual capital and business performance in the pharmaceutical sector of Jordan. Management Decision, 48(1),105-131. https://doi.org/10.1108/00251741011014481
Storey, J., & Barnett, E. (2000). Knowledge management initiatives: learning from failure. Journal of Knowledge Management, 4(2), 145-156. https://doi.org/10.1108/13673270010372279
Stuart, H. (2002). Employee identification with the corporate identity. International Studies of Management and Organization, 32(3), 28-44. 25 Mayıs 2021 tarihinde https://www. jstor .org /kararlı/40397540 adresinden alındı. https://doi.org/10.1080/00208825.2002.11043663
Sullivan, P. H. (1998). Profiting from ıntellectual capital: Extracting value from innovation. New York: John Wiley &Sons
Şencan, H., & Fidan, Y. (2020). Likert verilerinin kullanıldığı keşfedici faktör analizlerinde normallik varsayımı ve faktör çıkarma üzerindeki etkisinin SPSS, FACTOR ve PRELIS yazılımlarıyla sınanması, BMIJ, 8(1), 640-687. https://doi.org/10.15295/bmij.v8i1.1395
Tan, U. Z., & Gül, Y. (2012). Sağlık turizminde entelektüel sermaye. Kozak, N., & Özdemir, B. (Ed.). II. Disiplinlerarası Turizm Araştırmaları Kongresi içinde (s. 523-542), Ankara: Akdeniz Üniversitesi. 24 Haziran 2021 tarihinde http://anatoliajournal.com/turizmkulliyati/ulusalkongreler/disiplinlerarasi2.pdf adresinden alındı.
Tanrıverdi, H., & Venkatraman, N. (2005). Knowledge relatedness and the performance of multibusiness firms. Strategic Business Journal, 26, 97-119. https://doi.org/10.1002/smj.435
Tzeng, M., & Goo, J. J. Y. (2005). Intellectual capital and corporate value in an emerging economy: empirical study of Taiwanese manufacturers. R&D Management, 35(2), 187-201. https://doi.org/10.1111/j.1467-9310.2005.00382.x
Uriarte, F. A. (2008). Introduction to knowledge management. Jakarta: Asean Foundation. 23 Haziran 2021 tarihinde https://www.academia.edu/4362180/introduction_of_knowledge_management adresinden alındı.
Verma, T., & Dhar, S. (2016). TheiImpact of intellectual capital on organizational effectiveness: A comparative study of public and private sectors in India. The IUP Journal of Knowledge Management, 14(3), 7-27. 22 Mayıs 2021 tarihinde https://web.s.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=0&sid=fae26f47-3f48-4670-9307-748035d7f4d3%40redis adresinden alındı.
Waggoner, D. B., Neely, A. D., & Kennerley, M. P. (1999). The forces that shape organisational performance measurement systems: An interdisciplinary review. International Journal of Production Economics, 60(61),52-61. https://doi.org/10.1016/S0925-5273(98)00201-1
Walker, K. (2010). A systematic review of the corporate reputation literature: Definition, measurement and theory. Corporate Reputation Review, 12(4), 54-68. https://doi.org/10.1057/crr.2009.26
Yaseen, S. G., Dajani, D., & Hasan, Y. (2016). The impact of intellectual capital on the competitive advantage: Applied study in Jordanian telecommunication companies. Computers in Human Behavior, 62, 168-175. https://doi.org/10.1016/j.chb.2016.03.075
Yeniyurt, S. (2003). A literature review and integrative performance measurement framework for multinational companies. Marketing Intelligence & Planning, 21(3), 134-142. https://doi.org/10.1108/02634500310474957
Yoon, E., Guffey, H., & Kijewski, V. (1993). The effects of information and company reputation on intentions to buy a business service. Journal of Business Research, 27(3), 215-228 https://doi.org/10.1016/0148-2963(93)90027-M

Toplam 69 adet kaynakça vardır.

Ayrıntılar

Birincil Dil	Türkçe
Bölüm	Araştırma Makalesi
Yazarlar	Türkan Özgül 0000-0002-6189-6440 Yahya Fidan 0000-0002-5012-3629
Yayımlanma Tarihi	15 Haziran 2022
Gönderilme Tarihi	7 Ocak 2022
Kabul Tarihi	5 Mayıs 2022
Yayımlandığı Sayı	Yıl 2022 Cilt: 21 Sayı: 43

Kaynak Göster

APA	Özgül, T., & Fidan, Y. (2022). ENTELEKTÜEL SERMAYE VE KURUMSAL İTİBARIN ÖRGÜTSEL PERFORMANS İLİŞKİSİNDE BİLGİ YÖNETİMİNİN ROLÜ. İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 21(43), 231-252. https://doi.org/10.46928/iticusbe.1052334

Kapak Resmi İndir

Makale Dosyaları

Tam Metin

Bu eser Creative Commons Alıntı-GayriTicari-Türetilemez 4.0 Uluslararası Lisansı ile lisanslanmıştır.