The Effects of Quality of Work Life on Burnout Syndrome: A Study on Hospitality Industry

Yıl 2018, Cilt: 4 Sayı: 1, 35 - 53, 01.08.2018

Ayşegül Acar , Mehmet Erkan

Öz

The purpose of the study is to determine whether the quality of work life of the employees of the hospitality industry

is affected by Burnout Syndrome. For this reason, 410 employees who work in 65 independent enterprises awarded

4 and 5 stars, which are members of the Hotel Association of Turkey (TUROB), also a non-governmental organization,

operating in the districts of Fatih, Beyoğlu, Şişli, Beşiktaş and Atatürk Airport area of the province of Istanbul, were

reached by means of questionnaires and the data were then collected. As a result of the analysis on the obtained data, it

was determined that there are various levels of relationship and effects between the work life quality of the hospitality

industry employees and their burnout syndromes. It is also achieved that the work life qualities of the employees are

moderate, and they experience the burnout in the middle level.

Anahtar Kelimeler

Quality of work life, Bornout Syndrome, Hospitality industry

Kaynakça

• Auster, C. J. (1996). The sociology of work, concepts and cases. London: Pine Forpe Press.
• Barton, J. (1994). Choosing to work at night: A moderating influence on individual tolerance to shift work. Journal of Applied Psychology, 79, 449–454.
• Buunk, B. P. & Schaufeli, W. B. (1993). Burnout: Perspective from social comparison theory. In W. B. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional burnout: Recent developments in theory and research (pp. 53–69). Washington, DC: Taylor & Francis.
• Cascio, W. F. (1989). Managing human resources: Productivity, quality of work life, profits. New York, USA: McGraw-Hill Series.
• Cherns, A. (1975). Perspectives on the Quality of Working Life. Journal of Occupational and Organizational Psychology, 48(3), 155‒167.
• Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16, 297‒334.
• Demir, M. (2011). İş görenlerin çalışma yaşamı kalitesi algılamalarının işte kalma niyeti ve işe devamsızlık ile ilişkisi, Ege Akademik Bakış, 11(3), 453‒464.
• Freudenberger, H. J. (1974). Staff burnout. Journal of Social Issues, 30, 159‒165.
• Halbesleben, J. R. B. & Buckley, M. R. (2004). Attribution and burnout: Explicating the role of individual factors in the outcomes of burnout. In M. Martinko (Eds.), Attribution theory in the organizational sciences: Theoretical and empirical contributions. Greenwich, CT: Information Age Publishing.
• Jackson, S. E., Schwab, R. L. & Schuler, R. S. (1986). Towards an understanding of the burn-out phenomen. Journal of Applied Psychology, 71, 630‒640.
• Jamal, M. (2004). Burnout, stress and health of employees on nonstandard work schedules: A study of Canadian workers. Stress and Health, 20(3), 113–119.
• Kim, H. J., Shin, K. H. & Umbreit, W. T. (2007). Hotel job burnout: The role of personality characteristics. Hospitality Management, 26, 421‒434.
• Knupfer, N. N. & McLellan, H. (1996). Descriptive research methodologies. Handbook of Research for Educational Communications and Technology, 1196‒1212.
• Kozak, M. (2001). Türkiye’de konaklama sektörü ve çalışan kadınların tükenmişlik durumları üzerine bir araştırma. Gazi Üniversitesi Turizm Akademik Dergisi, 2, 11‒12.
• Leiter, M. P. & Maslach, C. (2003). Areas of worklife: A structured approach to organizational predictors of job burnout. In Emotional and physiological processes and positive intervention strategies (pp. 91-134). Emerald Publishing, Bingley, Eng. DOI: https://dx.doi.org/10.1016/S1479-3555(03)03003-8
• Maslach, C. & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Occupational Behavior, 2(2), 99‒113.
• Maslach, C. & Leiter, M. P. (1997). The truth about burnout. San Francisco: Jossey-Bass.
• Maslach, C. (2003). Job burn out: New directions in research and intervention. Current Directions in Psychological Science, 12(5), 189‒192.
• Özgen, I. (2007, Mayıs). Yiyecek-içecek işletmeleri çalışanlarında tükenmişlik sendromu: İzmir Adnan Menderes Havalimanı örneği (s. 116‒124). I. Ulusal Gastronomi Sempozyumu ve Sanatsal Etkinlikler, Antalya.
• Rosenthal, R. & Rosnow, R. L. (1991). Essentials of behavioral research: Methods and data analysis. McGraw-Hill Humanities Social.
• Schilesinger, L. A. (1982). Quality of work life and the supervisor. USA: Praeger Publishers.
• Schulze, N. (1998, Mayıs). Yaşam kalitesini yükselten temel unsur olarak işin insancıllaştırılması. 6. Ergonomi Kongresi, MPM Yayınları, Ankara. Serbest, F. (2000). İş yaşamı niteliği. Verimlilik Dergisi, 2, 27‒40.
• Sirgy, M. J., Efraty, D., Siegel, P. & Lee, D. (2001). A new measure of quality of work life: Based on need satisfaction and spillover theories. Social Indicators Research, 55, 241‒302.
• Spearman, C.E. (1910). Correlation calculated from faulty data. British Journal of Psychology, 3, 271–295.
• Staines, G. L., & Pleck, J. H. (1984). Nonstandard work schedules and family life. Journal of Applied Psychology, 69, 515–523.
• Staines, G. L., & Pleck, J. H. (1986). Work schedule flexibility and family life. Journal of Occupational Behavior, 7, 147–153.
• Tabachnick, B. G. & Fidell, L. S. (2013). Using multivariate statistics. Boston: Pearson.
• Tepeci, M. & Bildir, K. (2003). Otel çalışanlarında tükenmişlik sendromu (s. 960-971). 11. Ulusal Yönetim ve Organizasyon Kongresi, Afyon.
• Tuncer, M. & Yeşiltaş, M. (2013). Çalışma yaşam kalitesinin otel işletmesi çalışanları üzerindeki etkileri. İşletme Araştırmaları Dergisi, 5(1), 57‒78.
• Wilensky, H. (1960). Work, careers, and social integration. International Social Science Journal, 12, 543‒560.