Covid-19 Psikolojik Stresinin Toplu Taşıma Memnuniyeti Üzerindeki Etkisi: Türkiye’ nin 7 Bölgesinde Ampirik Bir Çalışma

Yıl 2022, Cilt: 7 Sayı: 1, 420 - 435, 30.06.2022

Gözde Yangınlar , Murat Yalçıntaş

Öz

Dünya genelinde hızla yayılan Covid-19 virüsü, halk sağlığını ve toplu taşımayı küresel boyutta tehdit etmektedir. Toplu taşıma araçları, bulaşıcı hastalıkların insandan insana bulaşmasına elverişli kapalı alanlardır. Bulaş riski sebebiyle yerel ve uluslararası ulaşıma yönelik kısıtlamalar hayata geçmiştir. Bu kısıtlamalar toplu taşıma oranlarını ve yolcu davranışlarını büyük oranda değiştirmiştir. Literatür taramasında, Türkiye’nin 7 bölgesinde Covid-19 psikolojik stresinin toplu taşımadaki etkilerini ele alan bir çalışmaya rastlanılamamıştır. Bu çalışmanın amacı, Türkiye’de toplu taşıma memnuniyetinin, katılım ve davranışsal niyet üzerindeki etkisinde Covid-19 psikolojik stresinin moderatör etkisini ölçmektir. Toplu taşıma araçlarını kullanan 1200 kişiye anket çalışması yapılmıştır. Araştırma bulguları, toplu taşıma araçlarını sık kullanmanın Covid-19’a yakalanmayı kolaylaştırdığı görüşünün yaygın olduğunu göstermektedir. Toplu taşıma memnuniyeti ile katılım arasındaki ilişkide Covid-19 psikolojik stresinin moderatör etkisine sahip olduğu kanıtlanmıştır.

Anahtar Kelimeler

Toplu Taşıma Memnuniyeti, Davranışsal Niyet, Katılım, Türkiye, Covid-19 Psikolojik Stres

The Effect of Covid-19 Psychological Stress on Public Transport Satisfaction: An Empirical Study in 7 Regions of Turkey

Öz

The rapidly spreading Covid-19 virus worldwide threatens public health and public transportation on a global scale. Public transport vehicles are closed areas suitable for the transmission of infectious diseases from person to person. Due to the risk of contamination, restrictions on local and international transportation have been implemented. These restrictions have greatly changed public transport rates and passenger behavior. In the literature review, we could not find a study dealing with the effects of Covid-19 psychological stress on public transportation in 7 regions of Turkey. This study aims to measure the moderator effect of Covid-19 psychological stress on the effect of public transport satisfaction on involvement and behavioral intention in Turkey. A survey was conducted with 1200 people using public vehicles. Research findings show that the view that frequent use of public transport makes it easier to catch Covid-19 is widespread. Covid-19 psychological stress has been proven to have a moderator effect on the relationship between public transport satisfaction and involvement.

Anahtar Kelimeler

Public Transport Satisfaction, Covid-19 Psychological Stress, Behavioral Intention, Involvement, Turkey

Kaynakça

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