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Scale Development on the Effect of Social Media Influencers on Purchase Intention

Year 2024, Volume: 11 Issue: 2, 819 - 836, 30.06.2024
https://doi.org/10.30798/makuiibf.1432546

Abstract

A Social Media Influencer (SMI) is a new independent third party that uses social media to shape audience attitudes. SMIs are present on most digital media platforms such as Facebook, Instagram, Twitter and YouTube, and build their sphere of influence by sharing their experiences on a wide range of specific topics such as fitness, fashion, beauty, DIY, vacation, entertainment, etc. with their followers. While making these posts, SMI creates a desire in social media users who are interested in those topics to follow influencers with high influence. This is because similar topics are also of interest to social media users and they feel SMI as a reflection of themselves. Therefore, every behavior of the influencer attracts more attention. This situation makes the job of marketers and brands easier. Because instead of their efforts to reach the target audience by developing many strategies, there is the SMI who brings together potential buyers who have formed their own target audience. In addition, reaching SMIs for advertising deals is less costly than reaching classic influencers. The purpose of this study is to develop and validate a scale that can measure the effect of SMIs' attitudes and behaviors on consumer purchase intention. Accordingly, the population of the study consisted of social media users who follow at least one SMI. Questionnaire method was used as a data collection tool in the research. While creating the scale items, expressions and phrases obtained from short interviews with consumers who use social media and follow at least one SMI were utilized in addition to the relevant domestic and foreign literature. Within the scope of the research, 821 questionnaires were accepted as valid and evaluated. As a result of the Structural Equation Model (SEM) application, it was determined that there is a significant effect of SMI on the effect of purchase intention.

Ethical Statement

The study was conducted with the permission of Scientific Research and Publication Ethics Committee of Namik Kemal University (Permit certificate dated 23.12.2020 and numbered E-68438).

References

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  • Arora, A., Bansal, S., Kandpal, C., Aswani R. And Dwivedi Y. (2019). Measuring social media influencer index- Insights from Facebook, Twitter and Instagram. Journal of Retailing and Consumer Services, 49, 86-101.
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  • Chopra A., Avhad V. and Jaju S. (2020). Influencer marketing: An exploratory study to identify antecedents of consumer behavior of millennial. Journal of Business Perspectives and Research, 1-5, DOI: 10.1177/2278533720923486
  • Cong, F., Chen, J. and Pan, Y. (2011). Kolmogorov-kolmnov test for rolling bearing performance degradation assessment and prognosis. Journal of Vibration and Control, 17(9), 1337-1347. https://doi.org/10.1177/1077546310384003
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  • Forbes, K. (2016). Examining the beauty ındustry’s use of social ınfluencers. Elon Journal of Undergraduate Research in Communications, 7(2), 78-87.
  • Hair, J. F., Black, C. W., Babin, B. J. and Anderson, R. E. (2014). Multivariate data analysis (7.Baskı). Pearson Education Limited.
  • Hair, J. F., Matthews, L. M., Matthews, R. L. and Sarstedt, M. (2017). PLS-SEM or CB-SEM: Updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107-123. https://doi.org/10.1504/IJMDA.2017.087624
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  • Johansen I. K. and Guldvik C. S. (2017). Influencer marketing and purchase ıntentions how does ınfluencer marketing affect purchase ıntentions?. [Unpublished Master’s Thesis]. Norwegian School of Economics.
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  • Kurdia, B. A., Alshuridehb M., Akourd I., Tariq E., AlHamadd A. and Alzoubif M. H. (2022). The effect of social media influencers’ characteristics on consumer intention and attitude toward keto products purchase intention. International Journal of Data and Network Science, 6 (2022), 1135-1146.
  • Lim, X. J., Radzol, A., Cheah, J. H. and Wong, M. W. (2017). The ımpact of social media ınfluencers on purchase ıntention and the mediation effect of customer attitude. Asian Journal of Business Research, 7(2), 19-36.
  • Lou, C. and Yuan, S. (2019). Influencer marketing: How message value and credibility affect consumer trust of branded content on social media. Journal of Interactive Advertising, 19(1), 58-73.
  • Malik, G. ve Guptha, A. (2014). Impact of celebrity endorsements and brand mascots on consumer buying behavior. Journal of Global Marketing, 27(2), 128-143.
  • Minh P., Yen D. T., Huong Quynh N. T., Hong Yen H. T., Thanh Nga T. T. and Quoc N. V. (2021). Assessment of influencer’s effects on customers’ online purchasing behavior in Vietnam. HCMCOUJS-Economics and Business Administration, 11(2), 81-96.
  • Nam, L. G. and Dan H. T. (2018). Impact of social media ınfluencer marketing on consumer at Ho Chi Minh City. The International Journal of Social Sciences and Humanities Invention, 5(5), 4710-4714.
  • Nandagiri, V. and Philip, L. (2018). Impact of ınfluencers from Instagram and Youtube on their followers. International Journal of Multidisciplinary Research and Modern Education, 4(1), 61-65.
  • Rebelo, M. (2017). How influencers’ credibility on instagram is perceived by consumers and its impact on purchase intention. [Unpublished Master Thesis]. Universiade Católıca Portuguesa.
  • Reinikainen, H., Munnukka J., Maity D. and Luoma-aho V. (2020). ‘You really are a great big sister’-Parasocial relationships, credibility, and the moderating role of audience comments in influencer marketing, Journal of Marketing Management, 36(3-4), 279-298. https://doi.org/10.1080/0267257X.2019.1708781 Saima and Khan, M.A. (2020). Effect of social media ınfluencer marketing on consumers’ purchase intention and the mediating role of credibility. Journal of Promotion Management, 27(4), 1-22. https://doi.org/10.1080/10496491.2020.1851847
  • Schermelleh-Engel, K., Moosbrugger, H. and Müller, H. (2003). Evaluating the Fit of Structural Equation Models: Tests of significance and descriptive Goodness-of-Fit measures. Methods of Psychological Research Online, (8), 23-74.
  • Sekaran, U. (2003). Research methods for business: A skill-building approach (4 b.). John Wiley & Sons.
  • Schickel, R. (2000). Intimate strangers: The culture of celebrity in america. Ivan R. Dee Publisher.
  • Schouten, A. P., Janssen, L. and Verspaget, M. (2020). Celebrity vs. influencer endorsements in advertising: The role of identification, credibility, and product-endorser fit. International Journal of Advertising, 39(2), 258-281.
  • Wulani, F., Purwanto, B. M. and Handoko, H. (2014). Abusive supervision scale development in Indonesia. Gadjah Mada International Journal of Business, 16(1), 55-68. https://doi.org/10.22146/gamaijb.5467
Year 2024, Volume: 11 Issue: 2, 819 - 836, 30.06.2024
https://doi.org/10.30798/makuiibf.1432546

Abstract

References

  • Altunışık R., Özdemir Ş. and Torlak Ö. (2014). Pazarlama ilkeleri ve yönetimi (1.Baskı). Beta Yayıncılık.
  • Anongdeth, A. and Barre, H. I. (2019). Instagram profile’s effect on ınfluencer credibility. [Unpublished Bachelor Thesis]. Jönköping International Business School, Sweden.
  • Arora, A., Bansal, S., Kandpal, C., Aswani R. And Dwivedi Y. (2019). Measuring social media influencer index- Insights from Facebook, Twitter and Instagram. Journal of Retailing and Consumer Services, 49, 86-101.
  • Belanche, D., Casaló, L. V., Flavián, M., and Ibáñez-Sánchez, S. (2021). Understanding influencer marketing: The role of congruence between influencers, products and consumers. Journal of Business Research, (132), 186-195.
  • Bu, Y., Parkinson, J. ve Thaichon, P. (2022). Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention. Journal of Retailing and Consumer Services, 40(7), 854-870.
  • Burns, A. C. and Veeck, A. (2020). Marketing research (9th Edition). Pearson Education, Inc.
  • Byrne, B. M. (2016). Structural equation modeling with Amos: Basic concepts, applications, and programming. (Third edition). Routledge.
  • Carpenter, S. (2018). Ten steps in scale development and reporting: A Guide for researchers. Communication Methods and Measures, 12(1), 25-44. https://doi.org/10.1080/19312458.2017.1396583
  • Casaló L. V., Flaviánb C. and Ibáñez-Sánchezb S. (2020). Influencers on Instagram: Antecedents and consequences of opinion leadership. Journal of Business Research, (117), 510-519.
  • Cheung, G. W., & Rensvold, R. B. (2002). Evaluating goodness-of-fit indexes for testing measurement invariance. Structural Equation Modeling, 9(2), 233-255. https://doi.org/10.1207/S15328007SEM0902_5 Cho, S.-J., Li, F., and Bandalos, D. (2009). Accuracy of the parallel analysis procedure with polychoric Correlations. Educational and Psychological Measurement, 69(5), 748-759. https://doi.org/10.1177/0013164409332229
  • Chopra A., Avhad V. and Jaju S. (2020). Influencer marketing: An exploratory study to identify antecedents of consumer behavior of millennial. Journal of Business Perspectives and Research, 1-5, DOI: 10.1177/2278533720923486
  • Cong, F., Chen, J. and Pan, Y. (2011). Kolmogorov-kolmnov test for rolling bearing performance degradation assessment and prognosis. Journal of Vibration and Control, 17(9), 1337-1347. https://doi.org/10.1177/1077546310384003
  • Drezner, Z., Turel, O. and Zerom, D. (2010). A Modified Kolmogorov-Smirnov test for normality. Communications in Statistics - Simulation and Computation, 39(4), 693-704. https://doi.org/10.1080/03610911003615816
  • Forbes, K. (2016). Examining the beauty ındustry’s use of social ınfluencers. Elon Journal of Undergraduate Research in Communications, 7(2), 78-87.
  • Hair, J. F., Black, C. W., Babin, B. J. and Anderson, R. E. (2014). Multivariate data analysis (7.Baskı). Pearson Education Limited.
  • Hair, J. F., Matthews, L. M., Matthews, R. L. and Sarstedt, M. (2017). PLS-SEM or CB-SEM: Updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107-123. https://doi.org/10.1504/IJMDA.2017.087624
  • Horn, J. L. (1965). A rationale and test for the number of factors in factor analysis. Psychometrika, 30(2), 179-185. https://doi.org/10.1007/BF02289447
  • Johansen I. K. and Guldvik C. S. (2017). Influencer marketing and purchase ıntentions how does ınfluencer marketing affect purchase ıntentions?. [Unpublished Master’s Thesis]. Norwegian School of Economics.
  • Justel, A., Peña, D., & Zamar, R. (1997). A multivariate Kolmogorov-Smirnov test of goodness of fit. Statistics & Probability Letters, 35(3), 251-259. https://doi.org/10.1016/S0167-7152(97)00020-5
  • Kay S., Mulcahy R. and Parkinson, J. (2020). When Less is More: The Impact of macro and micro social media ınfluencers’ disclosure. Journal of Marketing Management, 36(3-4), 248-278. https://doi.org/10.1080/0267257X.2020.1718740 Khan, S. and Khan, M. A. (2020). Effect of social media ınfluencer marketing on consumers’ purchase ıntention and the mediating role of credibility. Journal of Promotion Management, 27(4), 503-523. https://doi.org/10.1080/10496491.2020.1851847
  • Kurdia, B. A., Alshuridehb M., Akourd I., Tariq E., AlHamadd A. and Alzoubif M. H. (2022). The effect of social media influencers’ characteristics on consumer intention and attitude toward keto products purchase intention. International Journal of Data and Network Science, 6 (2022), 1135-1146.
  • Lim, X. J., Radzol, A., Cheah, J. H. and Wong, M. W. (2017). The ımpact of social media ınfluencers on purchase ıntention and the mediation effect of customer attitude. Asian Journal of Business Research, 7(2), 19-36.
  • Lou, C. and Yuan, S. (2019). Influencer marketing: How message value and credibility affect consumer trust of branded content on social media. Journal of Interactive Advertising, 19(1), 58-73.
  • Malik, G. ve Guptha, A. (2014). Impact of celebrity endorsements and brand mascots on consumer buying behavior. Journal of Global Marketing, 27(2), 128-143.
  • Minh P., Yen D. T., Huong Quynh N. T., Hong Yen H. T., Thanh Nga T. T. and Quoc N. V. (2021). Assessment of influencer’s effects on customers’ online purchasing behavior in Vietnam. HCMCOUJS-Economics and Business Administration, 11(2), 81-96.
  • Nam, L. G. and Dan H. T. (2018). Impact of social media ınfluencer marketing on consumer at Ho Chi Minh City. The International Journal of Social Sciences and Humanities Invention, 5(5), 4710-4714.
  • Nandagiri, V. and Philip, L. (2018). Impact of ınfluencers from Instagram and Youtube on their followers. International Journal of Multidisciplinary Research and Modern Education, 4(1), 61-65.
  • Rebelo, M. (2017). How influencers’ credibility on instagram is perceived by consumers and its impact on purchase intention. [Unpublished Master Thesis]. Universiade Católıca Portuguesa.
  • Reinikainen, H., Munnukka J., Maity D. and Luoma-aho V. (2020). ‘You really are a great big sister’-Parasocial relationships, credibility, and the moderating role of audience comments in influencer marketing, Journal of Marketing Management, 36(3-4), 279-298. https://doi.org/10.1080/0267257X.2019.1708781 Saima and Khan, M.A. (2020). Effect of social media ınfluencer marketing on consumers’ purchase intention and the mediating role of credibility. Journal of Promotion Management, 27(4), 1-22. https://doi.org/10.1080/10496491.2020.1851847
  • Schermelleh-Engel, K., Moosbrugger, H. and Müller, H. (2003). Evaluating the Fit of Structural Equation Models: Tests of significance and descriptive Goodness-of-Fit measures. Methods of Psychological Research Online, (8), 23-74.
  • Sekaran, U. (2003). Research methods for business: A skill-building approach (4 b.). John Wiley & Sons.
  • Schickel, R. (2000). Intimate strangers: The culture of celebrity in america. Ivan R. Dee Publisher.
  • Schouten, A. P., Janssen, L. and Verspaget, M. (2020). Celebrity vs. influencer endorsements in advertising: The role of identification, credibility, and product-endorser fit. International Journal of Advertising, 39(2), 258-281.
  • Wulani, F., Purwanto, B. M. and Handoko, H. (2014). Abusive supervision scale development in Indonesia. Gadjah Mada International Journal of Business, 16(1), 55-68. https://doi.org/10.22146/gamaijb.5467
There are 34 citations in total.

Details

Primary Language English
Subjects Digital Marketing, Marketing (Other)
Journal Section Research Articles
Authors

Şermin Önem 0000-0003-3230-0801

Murat Selim Selvi 0000-0002-9114-3183

Publication Date June 30, 2024
Submission Date February 6, 2024
Acceptance Date June 27, 2024
Published in Issue Year 2024 Volume: 11 Issue: 2

Cite

APA Önem, Ş., & Selvi, M. S. (2024). Scale Development on the Effect of Social Media Influencers on Purchase Intention. Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty, 11(2), 819-836. https://doi.org/10.30798/makuiibf.1432546

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