Yıl 2021,
, 513 - 529, 31.12.2021
Tuğba Yıldız
,
F. Görgün Deveci
Kaynakça
- Accenture. (2020). How COVID-19 will permanently change consumer behavior. Fast-changing consu-mer behaviors influence the future of the CPG industry, https://www.accenture.com/_acnmedia/PDF-134/Accenture-COVID19-Consumer-Behaviour-Survey-Research-PoV.pdf. Erişim Tarihi: 17.05.2020
- Ahmed, F., Zviedrite, N. and Uzicanin, A. (2018). Effectiveness of workplace social distancing measures in reducing influenza transmission: A Systematic Review. BMC Public Health, 18(1), 1-13.
- Ali, F., Dogan, S., Amin, M., Hussain, K. and Ryu, K. (2021). Brand anthropomorphism, love and defense: Does attitude towards social distancing matter?. The Service Industries Journal, 41 (1-2), 58-83.
- Arora, N., Charm, T., Grimmelt, A., Ortega, M., Robinson, K., Sexauer, C. and Yamakawa, N. (2020). A global view of how consumer behavior is changing amid COVID-19. McKinsey & Com-pany.https://www.mckinsey.de/~/media/McKinsey/Business%20Functions/Marketing%20and%20Sales/Our%20Insights/A%20global%20view%20of%20how%20consumer%20behavior%20is%20changing%20amid%20COVID%2019/20200707/covid-19-global-consumer-sent ment-20200707.pdf. Erişim Tarihi: 17.05.2021
- Babin, B. J. and Svensson, G. (2012). Structural equation modeling in social science research. Issues of validity and reliability in the research process. European Business Review, 24(4), 320-330.
- Bae, S. Y. and Chang, P. J. (2021). The effect of coronavirus disease-19 (COVID-19) risk perception on behavioural intention towards ‘untact’ tourism in South Korea during the first wave of the pande-mic (March 2020). Current Issues in Tourism, 24(7), 1017-1035.
- Betoret, F. D. (2007). The influence of students’ and teachers’ thinking styles on student course satis-faction and on their learning process. Educational Psychology, 27(2), 219-234.
- Bonett, D. G. and T. A. Wright (2015). Cronbach's alpha reliability: Interval estimation, hypothesis tes-ting, and sample size planning. Journal of Organizational Behavior, 36(1),3-15.
- Brewer, N. T., Chapman, G. B., Gibbons, F.X., Gerrard, M., McCaul, K.D. and Weinstein, N.D. (2007). Meta-analysis of the relationship between risk perception and health behavior: The example of vac-cination. Health Psychology, 26(2), 136-145.
- Brewer, P. and Sebby, A. G. (2021). The effect of online restaurant menus on consumers’ purchase in-tentions during the COVID-19 pandemic. International Journal of Hospitality Management, 94, 102777, 1-9.
- Cana, D. (2020). The impact of the current crisis generated by the Covid-19 pandemic on consumer behavior. Studies in Business & Economics, 15(2), 85-99.
Chakraborty, T., Kumar, A., Upadhyay, P. and Dwivedi, Y.K. (2021). Link between social distancing, cog-nitive dissonance, and social networking site usage intensity: A country-level study during the COVID-19 outbreak. Internet Research, 31(2), 419-456.
- Chauhan, V. and Shah, M. H. (2020). An empirical analysis into sentiments, media consumption habits, and consumer behaviour during the coronavirus (COVID-19) outbreak. Purakala (UGC Care Journal), 31(20), 353-378.
- Di Crosta, A., Ceccato, I., Marchetti, D., La Malva, P., Maiella, R., Cannito, L., Cipi, M., Mammarella, N., Palumbo, R., Verrocchio, M.C., Palumbo, R. and Di Domenico, A. (2021). Psychological factors and consumer behavior during the COVID-19 pandemic. PloS one, 16(8), e0256095, 1-23.
- Ding, Y., Du, X., Li, Q., Zhang, M., Zhang, Q., Tan, X. and Liu, Q. (2020). Risk perception of coronavirus disease 2019 (COVID-19) and its related factors among college students in China during quaranti-ne. PloS one, 15(8), 1-13.
- Ebrahimi, O. V., Hoffart, A. and Johnson, S. U. (2020). Factors associated with adherence to social dis-tancing protocols and hygienic behavior during the COVID-19 Pandemic. (Preprint). https://doi.org/10.31234/osf.io/h7wmj
- Eger, L., Komárková, L., Egerová, D. and Mičík, M. (2021). The effect of COVID-19 on consumer shop-ping behaviour: Generational cohort perspective. Journal of Retailing and Consumer Services, 61, 102542, 1-11.
- Fornell, C. and Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.
Foroudi, P., Tabaghdehi, S. A. H. and Marvi, R. (2021). The gloom of the COVID-19 shock in the hospita-lity industry: A Study of consumer risk perception and adaptive belief in the dark cloud of a pande-mic. International Journal of Hospitality Management, 92, 102717, 1-10.
- Goswami, S. and Chouhan, V. (2021). Impact of change in consumer behaviour and need prioritisation on retail industry in Rajasthan during COVID-19 pandemic. Materials Today: Proceedings, 46, 10262-10267.
- Groza, M. D., Locander, D.A. and Howlett, C. H. (2016). Linking thinking styles to sales performance: The importance of creativity and subjective knowledge. Journal of Business Research, 69(10), 4185-4193.
- Hair, J.F., Black, W.C., Babin, B.J. and Anderson, R. E. (2010). Multivariate data analysis. New Jersey.
- Harrington, D. (2009). Confirmatory factor analysis. Oxford University Press.
- Herjanto, H., Amin, M. and Purington, E. F. (2021). Panic buying: The effect of thinking style and situati-onal ambiguity. Journal of Retailing and Consumer Services, 60, 102455, 1-10.
- Im, J., Kim, J. and Choeh, J. Y. (2021). COVID-19, social distancing, and risk-averse actions of hospitality and tourism consumers: A case of South Korea. Journal of Destination Marketing & Manage-ment, 20, 100566.
- Iorfa, S. K., Ottu, I. F., Oguntayo, R., Ayandele, O., Kolawole, S. O., Gandi, J. L., Dangiva, A.L. and Ola-pegba, P. O. (2020). COVID-19 knowledge, risk perception, and precautionary behavior among Ni-gerians: A moderated mediation approach. Frontiers in Psychology, 11, 1-10.
- Jha, S. and Pradhan, V. (2020). Factors causing change in customer behaviour during COVID-19 pande-mic. Journal of Critical Reviews, 7(19), 3792-3804.
- Ju, X., Brennan, D. S., Parker, E., Chrisopoulos, S. and Jamieson, L. (2018). Confirmatory factor analysis of the health literacy in dentistry scale (HeLD) in the Australian population. Community Dent He-alth, 35(3), 140-147.
- Kayes A. S. M., Islam, M. S., Watters, P. A., Ng, A. and Kayesh, H. (2020). Automated measurement of attitudes towards social distancing using social media: A COVID-19 case study. Preprints 2020, 2020040057, doi: 10.20944/preprints202004.0057.v1.
- Kline, R. B. (2005). Principles and practice of structural equation modelling (2 nd ed.). New York: Guil-ford Press.
- Kohli, S., Timelin, B., Fabius, V. and Veranen, S. M. (2020). How COVID-19 is changing consumer beha-viour- now and forever. McKinsey & Company,
https://www.mckinsey.com/~/media/mckinsey/industries/retail/our%20insights/how%20covid%2019%20is%20changing%20consumer%20behavior%20now%20and%20forever/how-covid-19-is-changing-consumer-behaviornow-and-forever.pdf Erişim Tarihi: 17.05.2020
- Kurtuluş, K. (2004). Pazarlama araştırmaları. Literatür Yayıncılık, İstanbul.
- Lee, Y. and Li, J. Y. Q (2021). The role of communication transparency and organizational trust in pub-lics’ perceptions, attitudes and social distancing behaviour: A case study of the COVID‐19 outbreak. Journal of Contingencies and Crisis Management, 29, 368-384.
- Long, N. N. and Khoi, B. H. (2020). An empirical study about the ıntention to hoard food during COVID-19 pandemic. Eurasia Journal of Mathematics, Science and Technology Education, 16(7), 1-12.
- Loxton, M., Truskett, R., Scarf, B., Sindone, L., Baldry, G. and Zhao, Y. (2020). Consumer behaviour during crises: Preliminary research on how coronavirus has manifested consumer panic buying, herd mentality, changing discretionary spending and the role of the media in influencing behaviour. Journal of Risk and Financial Management, 13(8), 166.
- Ma, K., Chen, T. and Zheng, C. (2018). Influence of thinking style and attribution on consumer response to online stockouts. Journal of Retailing and Consumer Services, 43, 218-225.
- Maharaj, S. and Kleczkowski, A. (2012). Controlling epidemic spread by social distancing: Do it well or not at all. BMC Public Health, 12(1), 1-16.
- McClure, C. and Seock, Y. K. (2020). The role of involvement: Investigating the effect of brand’s social media pages on consumer purchase intention. Journal of Retailing and Consumer Services, 53, 101975, 1-8.
- McCarthy, M. and Henson, S. (2005). Perceived risk and risk reduction strategies in the choice of beef by Irish consumers. Food Quality and Preference, 16(5), 435-445.
- Menon, G., Raghubir, P. and Agrawal, N. (2008). Health risk perceptions and consumer psychology. In Handbook of Consumer Psychology. Curtis Haugtvedt, Paul Herr and Frank Kardes (Eds.), In Handbook of Consumer Psychology (pp. 981-1010). Routledge
- Milaković, I, K. (2021). Purchase experience during the COVID‐19 pandemic and social cognitive theory: The relevance of consumer vulnerability, resilience, and adaptability for purchase satisfaction and repurchase. International Journal of Consumer Studies, 45, 1425-1442.
- Motta Zanin, G., Gentile, E., Parisi, A. and Spasiano, D. (2020). A preliminary evaluation of the public risk perception related to the COVID-19 health emergency in Italy. International Journal of Envi-ronmental Research and Public Health, 17,3024, 1-20.
- Naeem, M. (2021). Understanding the customer psychology of impulse buying during COVID-19 pand-mic: Implications for retailers. International Journal of Retail & Distribution Management, 49(3), 377-393.
- Naseri, R. N. N. (2021). Issues and challenges of online shopping activities on the impact of corona pan-demic: A study on Malaysia retail industry. Turkish Journal of Computer and Mathematics Educa-tion (TURCOMAT), 12(10), 7682-7686.
- Nunnally, J. C. (1978). Psychometric Theory (2nd ed.). New York: McGraw-Hill
- O'Hara, L. A. and Sternberg, R. J. (2001). It doesn't hurt to ask: Effects of instructions to be creative, practical, or analytical on essay-writing performance and their interaction with students' thinking styles. Creativity Research Journal, 13(2), 197-210.
- Qian, D. and Li, O. (2020). The relationship between risk event involvement and risk perception during the COVID‐19 outbreak in China. Applied Psychology: Health and Well‐Being, 12(4), 983-999.
Ripoll, G. and Panea, B. (2019). The effect of consumer involvement in light lamb meat on behavior, sensory perception, and health-related concerns. Nutrients, 11,1200, 1-18.
- Sheth, J. (2020). Impact of Covid-19 on consumer behavior: Will the old habits return or die?. Journal of Business Research, 117, 280-283.
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Tüketici Düşünme Stilleri Çerçevesinde COVID-19 Süreci ile Değişen Alışveriş Davranışları Üzerine Bir Araştırma
Yıl 2021,
, 513 - 529, 31.12.2021
Tuğba Yıldız
,
F. Görgün Deveci
Öz
Bu çalışmada tüketici düşünme stillerinin, COVID-19 risk algısı ve ilgilenim üzerindeki etkisi ile söz konusu iki değişkenin sosyal mesafeye yönelik tutum üzerindeki etkileri tartışılmıştır. Aynı zamanda, COVID-19’a yönelik ilgilenimin COVID-19 risk algısı üzerindeki etkisi ve sosyal mesafeye yönelik tutumun ise değişen alışveriş davranışını ortaya çıkarıp çıkarmadığı belirlenmeye çalışılmıştır. Çevrimiçi anket yönteminin kullanıldığı araştırmanın ana kütlesini, COVID-19 sürecinde alışveriş davranışlarında değişiklikler olduğunu ifade eden 18 yaş ve üzeri tüketiciler oluşturmuştur. 406 katılımcının yer aldığı çalışmanın sonuçlarına göre, yargılayıcı düşünme stili COVID-19 risk algısı ve ilgilenim üzerinde, yönetici düşünme stili ise COVID-19’a yönelik ilgilenim üzerinde etkilidir. Bunun yanı sıra COVID-19’a yönelik ilgilenim COVID-19 risk algısı üzerinde ve söz konusu iki değişken ise sosyal mesafeye yönelik tutum üzerinde etkilidir. Son olarak, sosyal mesafeye yönelik tutumun değişen alışveriş davranışı üzerindeki etkisi olduğu belirlenmiştir.
Kaynakça
- Accenture. (2020). How COVID-19 will permanently change consumer behavior. Fast-changing consu-mer behaviors influence the future of the CPG industry, https://www.accenture.com/_acnmedia/PDF-134/Accenture-COVID19-Consumer-Behaviour-Survey-Research-PoV.pdf. Erişim Tarihi: 17.05.2020
- Ahmed, F., Zviedrite, N. and Uzicanin, A. (2018). Effectiveness of workplace social distancing measures in reducing influenza transmission: A Systematic Review. BMC Public Health, 18(1), 1-13.
- Ali, F., Dogan, S., Amin, M., Hussain, K. and Ryu, K. (2021). Brand anthropomorphism, love and defense: Does attitude towards social distancing matter?. The Service Industries Journal, 41 (1-2), 58-83.
- Arora, N., Charm, T., Grimmelt, A., Ortega, M., Robinson, K., Sexauer, C. and Yamakawa, N. (2020). A global view of how consumer behavior is changing amid COVID-19. McKinsey & Com-pany.https://www.mckinsey.de/~/media/McKinsey/Business%20Functions/Marketing%20and%20Sales/Our%20Insights/A%20global%20view%20of%20how%20consumer%20behavior%20is%20changing%20amid%20COVID%2019/20200707/covid-19-global-consumer-sent ment-20200707.pdf. Erişim Tarihi: 17.05.2021
- Babin, B. J. and Svensson, G. (2012). Structural equation modeling in social science research. Issues of validity and reliability in the research process. European Business Review, 24(4), 320-330.
- Bae, S. Y. and Chang, P. J. (2021). The effect of coronavirus disease-19 (COVID-19) risk perception on behavioural intention towards ‘untact’ tourism in South Korea during the first wave of the pande-mic (March 2020). Current Issues in Tourism, 24(7), 1017-1035.
- Betoret, F. D. (2007). The influence of students’ and teachers’ thinking styles on student course satis-faction and on their learning process. Educational Psychology, 27(2), 219-234.
- Bonett, D. G. and T. A. Wright (2015). Cronbach's alpha reliability: Interval estimation, hypothesis tes-ting, and sample size planning. Journal of Organizational Behavior, 36(1),3-15.
- Brewer, N. T., Chapman, G. B., Gibbons, F.X., Gerrard, M., McCaul, K.D. and Weinstein, N.D. (2007). Meta-analysis of the relationship between risk perception and health behavior: The example of vac-cination. Health Psychology, 26(2), 136-145.
- Brewer, P. and Sebby, A. G. (2021). The effect of online restaurant menus on consumers’ purchase in-tentions during the COVID-19 pandemic. International Journal of Hospitality Management, 94, 102777, 1-9.
- Cana, D. (2020). The impact of the current crisis generated by the Covid-19 pandemic on consumer behavior. Studies in Business & Economics, 15(2), 85-99.
Chakraborty, T., Kumar, A., Upadhyay, P. and Dwivedi, Y.K. (2021). Link between social distancing, cog-nitive dissonance, and social networking site usage intensity: A country-level study during the COVID-19 outbreak. Internet Research, 31(2), 419-456.
- Chauhan, V. and Shah, M. H. (2020). An empirical analysis into sentiments, media consumption habits, and consumer behaviour during the coronavirus (COVID-19) outbreak. Purakala (UGC Care Journal), 31(20), 353-378.
- Di Crosta, A., Ceccato, I., Marchetti, D., La Malva, P., Maiella, R., Cannito, L., Cipi, M., Mammarella, N., Palumbo, R., Verrocchio, M.C., Palumbo, R. and Di Domenico, A. (2021). Psychological factors and consumer behavior during the COVID-19 pandemic. PloS one, 16(8), e0256095, 1-23.
- Ding, Y., Du, X., Li, Q., Zhang, M., Zhang, Q., Tan, X. and Liu, Q. (2020). Risk perception of coronavirus disease 2019 (COVID-19) and its related factors among college students in China during quaranti-ne. PloS one, 15(8), 1-13.
- Ebrahimi, O. V., Hoffart, A. and Johnson, S. U. (2020). Factors associated with adherence to social dis-tancing protocols and hygienic behavior during the COVID-19 Pandemic. (Preprint). https://doi.org/10.31234/osf.io/h7wmj
- Eger, L., Komárková, L., Egerová, D. and Mičík, M. (2021). The effect of COVID-19 on consumer shop-ping behaviour: Generational cohort perspective. Journal of Retailing and Consumer Services, 61, 102542, 1-11.
- Fornell, C. and Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.
Foroudi, P., Tabaghdehi, S. A. H. and Marvi, R. (2021). The gloom of the COVID-19 shock in the hospita-lity industry: A Study of consumer risk perception and adaptive belief in the dark cloud of a pande-mic. International Journal of Hospitality Management, 92, 102717, 1-10.
- Goswami, S. and Chouhan, V. (2021). Impact of change in consumer behaviour and need prioritisation on retail industry in Rajasthan during COVID-19 pandemic. Materials Today: Proceedings, 46, 10262-10267.
- Groza, M. D., Locander, D.A. and Howlett, C. H. (2016). Linking thinking styles to sales performance: The importance of creativity and subjective knowledge. Journal of Business Research, 69(10), 4185-4193.
- Hair, J.F., Black, W.C., Babin, B.J. and Anderson, R. E. (2010). Multivariate data analysis. New Jersey.
- Harrington, D. (2009). Confirmatory factor analysis. Oxford University Press.
- Herjanto, H., Amin, M. and Purington, E. F. (2021). Panic buying: The effect of thinking style and situati-onal ambiguity. Journal of Retailing and Consumer Services, 60, 102455, 1-10.
- Im, J., Kim, J. and Choeh, J. Y. (2021). COVID-19, social distancing, and risk-averse actions of hospitality and tourism consumers: A case of South Korea. Journal of Destination Marketing & Manage-ment, 20, 100566.
- Iorfa, S. K., Ottu, I. F., Oguntayo, R., Ayandele, O., Kolawole, S. O., Gandi, J. L., Dangiva, A.L. and Ola-pegba, P. O. (2020). COVID-19 knowledge, risk perception, and precautionary behavior among Ni-gerians: A moderated mediation approach. Frontiers in Psychology, 11, 1-10.
- Jha, S. and Pradhan, V. (2020). Factors causing change in customer behaviour during COVID-19 pande-mic. Journal of Critical Reviews, 7(19), 3792-3804.
- Ju, X., Brennan, D. S., Parker, E., Chrisopoulos, S. and Jamieson, L. (2018). Confirmatory factor analysis of the health literacy in dentistry scale (HeLD) in the Australian population. Community Dent He-alth, 35(3), 140-147.
- Kayes A. S. M., Islam, M. S., Watters, P. A., Ng, A. and Kayesh, H. (2020). Automated measurement of attitudes towards social distancing using social media: A COVID-19 case study. Preprints 2020, 2020040057, doi: 10.20944/preprints202004.0057.v1.
- Kline, R. B. (2005). Principles and practice of structural equation modelling (2 nd ed.). New York: Guil-ford Press.
- Kohli, S., Timelin, B., Fabius, V. and Veranen, S. M. (2020). How COVID-19 is changing consumer beha-viour- now and forever. McKinsey & Company,
https://www.mckinsey.com/~/media/mckinsey/industries/retail/our%20insights/how%20covid%2019%20is%20changing%20consumer%20behavior%20now%20and%20forever/how-covid-19-is-changing-consumer-behaviornow-and-forever.pdf Erişim Tarihi: 17.05.2020
- Kurtuluş, K. (2004). Pazarlama araştırmaları. Literatür Yayıncılık, İstanbul.
- Lee, Y. and Li, J. Y. Q (2021). The role of communication transparency and organizational trust in pub-lics’ perceptions, attitudes and social distancing behaviour: A case study of the COVID‐19 outbreak. Journal of Contingencies and Crisis Management, 29, 368-384.
- Long, N. N. and Khoi, B. H. (2020). An empirical study about the ıntention to hoard food during COVID-19 pandemic. Eurasia Journal of Mathematics, Science and Technology Education, 16(7), 1-12.
- Loxton, M., Truskett, R., Scarf, B., Sindone, L., Baldry, G. and Zhao, Y. (2020). Consumer behaviour during crises: Preliminary research on how coronavirus has manifested consumer panic buying, herd mentality, changing discretionary spending and the role of the media in influencing behaviour. Journal of Risk and Financial Management, 13(8), 166.
- Ma, K., Chen, T. and Zheng, C. (2018). Influence of thinking style and attribution on consumer response to online stockouts. Journal of Retailing and Consumer Services, 43, 218-225.
- Maharaj, S. and Kleczkowski, A. (2012). Controlling epidemic spread by social distancing: Do it well or not at all. BMC Public Health, 12(1), 1-16.
- McClure, C. and Seock, Y. K. (2020). The role of involvement: Investigating the effect of brand’s social media pages on consumer purchase intention. Journal of Retailing and Consumer Services, 53, 101975, 1-8.
- McCarthy, M. and Henson, S. (2005). Perceived risk and risk reduction strategies in the choice of beef by Irish consumers. Food Quality and Preference, 16(5), 435-445.
- Menon, G., Raghubir, P. and Agrawal, N. (2008). Health risk perceptions and consumer psychology. In Handbook of Consumer Psychology. Curtis Haugtvedt, Paul Herr and Frank Kardes (Eds.), In Handbook of Consumer Psychology (pp. 981-1010). Routledge
- Milaković, I, K. (2021). Purchase experience during the COVID‐19 pandemic and social cognitive theory: The relevance of consumer vulnerability, resilience, and adaptability for purchase satisfaction and repurchase. International Journal of Consumer Studies, 45, 1425-1442.
- Motta Zanin, G., Gentile, E., Parisi, A. and Spasiano, D. (2020). A preliminary evaluation of the public risk perception related to the COVID-19 health emergency in Italy. International Journal of Envi-ronmental Research and Public Health, 17,3024, 1-20.
- Naeem, M. (2021). Understanding the customer psychology of impulse buying during COVID-19 pand-mic: Implications for retailers. International Journal of Retail & Distribution Management, 49(3), 377-393.
- Naseri, R. N. N. (2021). Issues and challenges of online shopping activities on the impact of corona pan-demic: A study on Malaysia retail industry. Turkish Journal of Computer and Mathematics Educa-tion (TURCOMAT), 12(10), 7682-7686.
- Nunnally, J. C. (1978). Psychometric Theory (2nd ed.). New York: McGraw-Hill
- O'Hara, L. A. and Sternberg, R. J. (2001). It doesn't hurt to ask: Effects of instructions to be creative, practical, or analytical on essay-writing performance and their interaction with students' thinking styles. Creativity Research Journal, 13(2), 197-210.
- Qian, D. and Li, O. (2020). The relationship between risk event involvement and risk perception during the COVID‐19 outbreak in China. Applied Psychology: Health and Well‐Being, 12(4), 983-999.
Ripoll, G. and Panea, B. (2019). The effect of consumer involvement in light lamb meat on behavior, sensory perception, and health-related concerns. Nutrients, 11,1200, 1-18.
- Sheth, J. (2020). Impact of Covid-19 on consumer behavior: Will the old habits return or die?. Journal of Business Research, 117, 280-283.
- Sternberg, R. J. (1988). Mental self-government: A theory of intellectual styles and their development. Human Development, 31(4), 197–224.
- Sternberg, R. J. (1999). Thinking styles. Cambridge University Press, New York.
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