Investigation of the Effects of Psychological Counselors' Emotional Labor Strategies on Burnout Levels

Yıl 2021, Cilt: 18 Sayı: 43, 6662 - 6681, 07.11.2021

Ümit Kalay , Merve Mamacı

https://doi.org/10.26466/opus.968874

Öz

In this study, the relationship between emotional labor strategies used by psychological counselors, burnout levels and its sub-dimensions were examined. 294 psychological counselors with active working life in Istanbul participated in the research. The data of the study were obtained by using the Demographic Information Form, the Emotional Labor Scale and the Psychological Counselor Burn-out Scale. Results showed that; there is a significant and positive relationship between the emotional labor subdimension - surface acting and psychological counselor burnout and its sub-dimensions. It has been determined that there is a significant and negative relationship between genuine feelings and psychological counselor burnout and its sub-dimensions. In addition, a significant and positive relationship was found between deep acting and the inadequacy sub-dimension of psychological counselor burnout scale. On the other hand, it was observed that there was no significant relationship between deep acting and psychological counselor burnout and other sub-dimensions. At the end of the research, the findings were examined within the framework of the literature and suggestions were presented for future studies.

Anahtar Kelimeler

Renewable Energy, Electrical Energy, ARDL Boundary Test, Simulation

Psikolojik Danışmanların Duygusal Emek Stratejilerinin Tükenmişlik Düzeyleri Üzerindeki Etkisinin İncelenmesi

Öz

Bu çalışmada, aktif iş yaşamı olan psikolojik danışmanların kullandığı duygusal emek stratejileri ile tükenmişlik ve alt boyutları arasındaki ilişkiler incelenmiştir. Araştırmaya İstanbul ilinde aktif çalışma yaşamı olan 294 psikolojik danışman katılmıştır. Araştırmanın verileri Demografik Bilgi Formu, Duy-gusal Emek Ölçeği ve Psikolojik Danışman Tükenmişlik Ölçeği kullanılarak elde edilmiştir. Elde edilen bulgular; duygusal emek alt boyutu olan yüzeysel rol yapma ile psikolojik danışman tükenmişliği ve alt boyutları arasında anlamlı ve pozitif yönde bir ilişki olduğunu ortaya koymuştur. Diğer bir duygusal emek stratejisi olan doğal duygular ile psikolojik danışman tükenmişliği ve alt boyutları ile arasında anlamlı ve negatif yönde bir ilişki olduğu saptanmıştır. Ayrıca, derin rol yapma ile psikolojik danışman tükenmişliğinin yetersizlik alt boyutu arasında anlamlı ve pozitif bir ilişki tespit edilmiştir. Buna karşın, derin rol yapma boyutu ile psikolojik danışman tükenmişliği ve diğer alt boyutları arasında anlamlı bir ilişkinin bulunmadığı görülmüştür. Araştırmanın sonuç bölümünde, bulgular alan yazın çerçevesinde incelenerek, gelecek çalışmalar için öneriler sunulmuştur.

Anahtar Kelimeler

Psikolojik Danışman, Duygusal Emek, Tükenmişlik

Kaynakça

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