Hasta memnuniyeti kavramının bibliyometrik analiz yöntemi ile incelenmesi

Yıl 2021, Cilt: 8 Sayı: 1, 71 - 84, 01.03.2021

Sümeyra Akın , Mehmet Nurullah Kurutkan

Öz

Amaç: Bu çalışmanın temel amacı hasta memnuniyetini bibliyometrik analiz tekniği ile incelemektir.
Yöntem: Çalışmada Web of Science Core Collection veri tabanı kullanılmıştır. Web of Science kullanılarak çalışmada konu ile ilgili düzenlemeler yapılarak prestijli kayıtlara ulaşılmıştır. Bu veri tabanında “Patient Satisfaction”kelimesi “title” (başlıklarda) olarak aratılmıştır. Zaman aralığı olarak 1975-2019 yılları seçilmiştir. İndeks olarak “SCI” (Science Citation Index Expanded ) ve “SSCI” (Social Sciences Citation Index ) seçilmiştir. Sonuç olarak 6,429 çalışma kaydı bulunmuştur. Konu medikal bilimler açısından sınırlandırıldığı için 2,434 sonuca ulaşılmıştır. Bu makalede, kelime madenciliği, ortak atıf ve atıf analizinin tüm birimleri VOSviewer yazılımı ile incelenmiştir.
Bulgular: Kelime analizi sonucunda, cerrahi bakımla ilgili memnuniyet, hemşirelik hizmetleri ve bakıma dayalı memnuniyet ve hastanın aldığı hizmetin sonucunda tecrübe ettiği memnuniyet başlıklı üç küme belirlenmiştir. Atıf analizinden en çok atıf alan çalışma Cleary, 1988, dergi Medical Care, en çok atıfı olan yazar Pusic, üniversite Harvard ve ülke ise ABD’dir. Ortak atıf analizinde, en çok atıf alan çalışma Cleary 1988’deki yayınıdır.
Sonuç: Politika yapıcılar, karar vericiler, fon dağıtım kanalları ve akademisyenler hasta memnuniyeti analiz sonuçlarından istifade edebilir.

Anahtar Kelimeler

Hasta Memnuniyeti, Sağlık Hizmetleri, Bibliometrik Analiz

Examining patient satisfaction concept with bibliometric analysis method

Öz

Objective: The main aim of this study is to examine patient satisfaction with the bibliometric analysis technique.
Method: The Web of Science Core Collection database was used in the study. Using the Web of Science, prestigious records were reached by making arrangements related to the subject. In this database, the word “Patient Satisfaction” was searched as “title”. The years 1975-2019 were chosen as the timeframe. “SCI” (Science Citation Index Expanded ) and “SSCI” (Social Sciences Citation Index ) were selected as the index. As a result, 6,429 study records were found. 2,434 conclusions were reached because the subject was limited in terms of Medical Sciences. In this article, all units of word mining, co-citation, and citation analysis were examined with VOSviewer software.
Results: Policymakers, decision-makers, fund distribution channels, and academics can benefit from patient satisfaction analysis results.
Conclusion: As a result of the word analysis, three clusters were identified: satisfaction related to surgical care, satisfaction based on nursing services and care, and satisfaction experienced by the patient as a result of the service they received. The most cited study from citation analysis is Cleary, 1988, the journal is Medical Care, the most cited author is Pusic, the university is Harvard, and the country is the United States. In the co-citation analysis, the most cited study is an article by Cleary in 1988.

Anahtar Kelimeler

Patient Satisfaction, Health Services, Bibliometric Analysis

Kaynakça

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