TURİZM YAZININDA FARKLILIKLARIN YÖNETİMİ VE KAPSAYICILIK ARAŞTIRMALARININ BİBLİYOMETRİK ANALİZİ

Yıl 2024, Cilt: 7 Sayı: 2, 301 - 324, 31.08.2024

Cansu Solmaz

Öz

Farklılıkların yönetilmesi, farklılıkların yoğun olarak yaşandığı turizm sektörü için oldukça önemlidir. Son dönemlerde, sektörde faaliyet gösteren işletmelerin çeşitlilik ve kapsayıcılık stratejileri geliştirdiği, alanyazında bu konuda yapılan araştırmaların arttığı gözlemlenmektedir. Bu çalışmanın amacı, turizm ve otelcilik alanında farklılıkların yönetimi ve kapsayıcılık konularında yapılan akademik çalışmaları bibliyometrik analiz yöntemiyle değerlendirmektir. Bu doğrultuda Web of Science veri tabanından elde edilen 250 çalışma, R programı kullanılarak analiz edilmiştir. Bulgular, alanyazında özellikle iş yaşam dengesi, cinsiyet, yaş ve engellilik konularının yoğun bir şekilde ele alındığını ortaya koymuştur. Ancak cinsiyet kimliği, din, ırk, sosyal ve kurumsal geçmişe yönelik fark boyutlarında sınırlı sayıda çalışmanın yapıldığı görülmüştür. Bu çalışma ulusal alanyazında, turizm ve otelcilik sektörü için farklılıkların yönetimi ve kapsayıcılık konusunda yapılan ilk bibliyometrik analiz çalışması olup, ilgili alanda araştırma yapacak olan akademisyenler için önemli bir kaynak teşkil etmektedir. Ayrıca, bu çalışmanın sektör profesyonellerine farklılıkların yönetimi konusunda güncel gelişmeler ve eğilimler hakkında bilgi sağlayabileceği ve politika oluşturma süreçlerine katkı sunabileceği düşünülmektedir.

Anahtar Kelimeler

farklılıkların yönetimi, kapsayıcılık, Turizm ve Otelcilik, bibliyometrik analiz

A Bibliometric Analysis of Diversity Management and Inclusion Research in Tourism Literature

Öz

Kaynakça

• Al, U. ve Coştur, R. (2007). Türk Psikoloji Dergisi’nin bibliyometrik profili. Türk Kütüphaneciliği, 21(2), 142-163
• Aria, M. & Cuccurullo, C. (2017). bibliometrix: An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959-975.
• Aşkun, V. (2024). İşletme ve yönetimde karmaşık uyarlanabilir sistemler: Bibliyometrik bir analizle yazın taraması ve evrimsel süreci. Gazi İktisat ve İşletme Dergisi, 10(1), 46-66.
• Aytemiz Seymen, O. (2006). The cultural diversity phenomenon in organisations and different approaches for effective cultural diversity management: A literary review. Cross Cultural Management, 13(4), 296-315.
• Boone, J., Veller, T., Nikolaeva, K., Keith, M., Kefgen, K. & Houran, J. (2013). Rethinking a glass ceiling in the hospitality industry. Cornell Hospitality Quarterly, 54(3), 230-239.
• Chiang, F. F., Birtch, T. A. & Kwan, H. K. (2010). The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry. International Journal of Hospitality Management, 29(1), 25-32.
• Çiçek, D. ve Kozak, N. (2012). Anatolia: Turizm Araştırmaları Dergisi’nde yayımlanan hakem denetimli makalelerin bibliyometrik profili. Türk Kütüphaneciliği, 26(4), 734-756.
• Dashper, K. (2020). Mentoring for gender equality: Supporting female leaders in the hospitality industry. International Journal of Hospitality Management, 88, 102397.
• Dereli, T., Baykasoglu, A., Altun, K., Durmusoglu, A. & Türksen, I. B. (2011). Industrial applications of type-2 fuzzy sets and systems: A concise review. Computers in Industry, 62(2), 125-137.
• Dobbs, M. F. (1996). Managing diversity: Lessons from the private sector. Public Personnel Management, 25(3), 351-367.
• Donthu, N., Kumar, S., Mukherjee, D., Pandey, N. & Lim, W.M. (2021). How to conduct a bibliometric analysis: an overview and guidelines, Journal of Business Research, 133, 285-296.
• Egghe, L. (2006). Theory and practise of the g-index. Scientometrics, 69(1), 131-152.
• Elkhwesky, Z., Salem, I. E. & Barakat, M. (2019). Diversity management in hotels: The moderating role of empowerment and capability development. Journal of Hospitality and Tourism Insights, 2(2), 166-185.
• El-Said, O. A. (2013). Effects of creativity support and diversity management on employee’s perception of service quality in hotels. Journal of Human Resource in Hospitality & Tourism, 12(3), 291-312.
• Esty, K., Griffin, R. & Hirsch, M. S. (1995). Workplace diversity: A manager's guide to solving problems and turning diversity into a competitive advantage. Adams Media Corporation.
• Fornell, C. & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50
• García-Rodríguez, F. J., Dorta-Afonso, D. & González-de-la-Rosa, M. (2020). Hospitality diversity management and job satisfaction: The mediating role of organizational commitment across individual differences. International Journal of Hospitality Management, 91, 102698.
• Gröschl, S. (2007). An exploration of HR policies and practices affecting the integration of persons with disabilities in the hotel industry in major Canadian tourism destinations. International Journal of Hospitality Management, 26(3), 666-686.
• Gursoy, D. & Maier, T. (2023) Diversity, equity and inclusion in hospitality: Value centered leadership as a conduit for change. Journal of Hospitality Marketing & Management, 32(4), 445-453,
• Gursoy, D., Chi, C. G. Q. & Karadag, E. (2013). Generational differences in work values and attitudes among frontline and service contact employees. International Journal of Hospitality Management, 32, 40-48.
• Gursoy, D., Maier, T. A. & Chi, C. G. (2008). Generational differences: An examination of work values and generational gaps in the hospitality workforce. International Journal of Hospitality Management, 27(3), 448-458.
• Hair, J. F., Black, W. C., Babin, B. J. & Anderson, R. E. (2010) Multivariate Data Analysis. 7th Edition, New York: Pearson.
• Harrison, D. A., Price, K. H. & Bell, M.P. (1998). Beyond relational demography: Time and the effects of surface and deep level diversity on workgroup cohesion. Academy of Management Journal, 41(1), 96-107.
• Higgins Desbiolles, F. (2020). Diversity in tourism: A perspective article. Tourism Review, 75(1), 29-32.
• Hirsch, J. E. (2005). An index to quantify an individual's scientific research output. Proceedings of the National Academy of Sciences, 102(46), 16569-16572.
• Hobfoll, S. E. (1989). Conservation of resources: a new attempt at conceptualizing stress. American Psychologist, 44(3), 513.
• Houtenville, A. & Kalargyrou, V. (2012). People with disabilities: Employers’ perspectives on recruitment practices, strategies, and challenges in leisure and hospitality. Cornell Hospitality Quarterly, 53(1), 40–52.
• Houtenville, A. & Kalargyrou, V. (2015). Employers’ perspectives about employing people with disabilities: A comparative study across industries. Cornell Hospitality Quarterly, 56(2), 168-179.
• Hsiao, A., Auld, C. & Ma, E. (2015). Perceived organizational diversity and employee behavior. International Journal of Hospitality Management, 48, 102-112.
• Hsiao, A., Ma, E., Lloyd, K. & Reid, S. (2020). Organizational ethnic diversity’s influence on hotel employees’ satisfaction, commitment, and turnover intention: Gender’s moderating role. Journal of Hospitality & Tourism Research, 44(1), 76-108.
• Ineson, E. M., Yap, M. H. & Whiting, G. (2013). Sexual discrimination and harassment in the hospitality industry. International Journal of Hospitality Management, 35, 1-9.
• Ivancevich, J. M. & Gilbert, J. A. (2000). Diversity management: Time for a new approach. Public Personnel Management, 29(1), 75-92.
• Jackson, S. E., May, K. E. & Whitney, K. (1995). Understanding the Dynamics of Diversity in Decision-making Teams; In: R. A. Guzzo and E. Salas (Eds.), Team Effectiveness and Decision Making in Organizations (p. 204-261), Jossey-Bass.
• Jung, H. S., Jung, Y. S. & Yoon, H. H. (2021). COVID-19: The effects of job insecurity on the job engagement and turnover intent of deluxe hotel employees and the moderating role of generational characteristics. International Journal of Hospitality Management, 92, 102703.
• Kalantzis, M. & Cope, B. (2006), “On globalisation and diversity”, Computers and Composition, 23 (4), 402-411,
• Kalargyrou, V. & Costen, W. (2017). Diversity management research in hospitality and tourism: past, present and future. International Journal of Contemporary Hospitality Management, 29(1), 68-114.
• Kalargyrou, V. & Volis, A. A. (2014). Disability inclusion initiatives in the hospitality industry: An exploratory study of industry leaders. Journal of Human Resources in Hospitality and Tourism, 3(4), 430-454.
• Kossek, E. E. (2016). Managing Work-Life boundaries in the Digital Ages, Organizational Dynamics, 45, 258-270.
• Kundi, Y. M. & Aboramadan, M. (2023). A multi-level examination of the link between diversity-related HR practices and employees’ performance: Evidence from Italy. European Journal of Work and Organizational Psychology, 32(2), 245-255.
• Linnenluecke, M. K., Marrone, M. & Singh, A. K. (2020). Conducting systematic literature reviews and bibliometric analyses. Ausralian Journal of Management. 45(2), 175–194.
• Lub, X., Nije Bijvank, M., Matthijs Bal, P., Blomme, R. & Schalk, R. (2012). Different or alike? Exploring the psychological contract and commitment of different generations of hospitality workers. International Journal of Contemporary Hospitality Management, 24(4), 553-573.
• Madera, J. M. (2013). Best practices in diversity management in customer service organizations an investigation of top companies cited by Diversity Inc. Cornell Hospitality Quarterly, 54(2), 124-135.
• Madera, J. M., Dawson, M. & Neal, J. A. (2018). Why investing in diversity management matters: Organizational attraction and person-organization fit. Journal of Hospitality and Tourism Research, 42(6), 931-959.
• Madera, J. M., Neal, J. A. & Dawson, M. (2011). A strategy for diversity training: Focusing on empathy in the workplace. Journal of Hospitality and Tourism Research, 35(4), 469-487.
• Manoharan, A. & Singal, M. (2017). A systematic literature review of research on diversity and diversity management in the hospitality literature. International Journal of Hospitality Management, 66, 77-91.
• Manoharan, A., Gross, M. J. & Sardeshmukh, S. R. (2021). Antecedents and outcomes of a culturally diverse workforce in hotels. Journal of Hospitality & Tourism Research, 45(8), 1383-1416.
• Milliken, F. J. & Martins, L. L. (1996). Searching for common threads: Understanding the multiple effects of diversity in organizational groups. Academy of Management Review, 21(2), 402-433.
• Mistry, T.G., Okumus, F. & Orlowski, M. (2021). Managers’ psychological diversity climate and fairness: The utility and importance of diversity management in the hospitality industry. International Hospitality Review, Ahead of print.
• Mohammadi, Z., Bhati, A. & Ng, E. (2023). 20 years of workplace diversity research in hospitality and tourism: A bibliometric analysis. Equality, Diversity and Inclusion: An International Journal, 42(4), 551-571.
• Mor Barak, M. E., Luria, G. & Brimhall, K. C., (2021), “What leaders say versus what they do: Inclusive leadership, policy-practice decoupling, and the anomaly of climate for inclusion”, Group and Organization Management, 47(4), 840-871.
• Mulvaney, R. H., O’Neill, J. W., Cleveland, J. N. & Crouter, A. C. (2007). A model of work-family dynamics of hotel managers. Annals of Tourism Research, 34(1), 66-87.
• Netemeyer, R. G., Boles, J. S. & McMurrian, R. (1996). Development and validation of work-family conflict and family–work conflict scales. Journal of Applied Psychology, 81(4), 400.
• Nishii, L. H. & Özbilgin, M. F. (2007). Global diversity management: Towards a conceptual framework. The International Journal of Human Resource Management, 18(11), 1883-1894.
• Nkomo, S. & Hoobler, J. M. (2014). A historical perspective on diversity ideologies in the United States: Reflections on human resource management research and practice. Human Resource Management Review, 24(3), 245-257.
• O’Donovan, D. (2018). Diversity and Inclusion in the Workplace; In: C. Machado and J.P. Davim (Eds.), Organizational Behaviour and Human Resource Management: A Guide to a Specialized MBA Course. (p. 73-108), Springer.
• Onday, O. (2016). Global workforce diversity management and the challenge of managing diversity. Global Journal of Human Resource Management, 4(1), 31-51.
• Otaye- Ebede, L. & Akobo, L. (2022). Sosyolojik ve Psikolojik Bakış Açısıyla Farklılıklar. J. Syed & M. Özbilgin (Ed.) ve O. Sürgevil-Dalkılıç (Çev. Ed.). Farklılıkların Yönetimi ve Kapsayıcılık Uluslararası Yaklaşım içinde (s. 15-41). Ankara: Nobel.
• Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., ... & Moher, D. (2021). The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. Bmj, 372. 1-9.
• Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y. & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879.
• Segovia-Pérez, M., Figueroa-Domecq, C., Fuentes-Moraleda, L. & Muñoz-Mazón, A. (2019). Incorporating a gender approach in the hospitality industry: Female executives’ perceptions. International Journal of Hospitality Management, 76, 184-193.
• Singal, M. (2014). The business case for diversity management in the hospitality industry. International Journal of Hospitality Management, 40, 10-19.
• Singh, S. (2018). Diversity management in the age of globalization. Journal of Management, 5(3), 251-257.
• Solmaz, C. (2023). İnsan Kaynakları Yönetiminde Farklılıkların Yönetimi. A. A. Aksu ve V. R. Ehtiyar (Ed.) Uluslararası Perspektifte Turizmde İnsan Kaynakları Yönetimi içinde (s. 276-301). Ankara: Detay Yayıncılık.
• Sökmen, S., Doğan, M. ve Atabay, E. (2023). Turizm araştırmalarında nedensellik: Q1 dergilerde deneysel tasarımın kullanımına yönelik bir inceleme. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 23(3), 657-684.
• Solnet, D. & Hood, A. (2008). Generation Y as hospitality employees: Framing a research agenda. Journal of hospitality and Tourism Management, 15(1), 59-68.
• Sourouklis, C. & Tsagdis, D. (2013). Workforce diversity and hotel performance: A systematic review and synthesis of the international empirical evidence. International Journal of Hospitality Management, 34, 394-403.
• Subeliani, D. & Tsogas, G. (2005). Managing diversity in the Netherlands: A case study of Rabobank. The International Journal of Human Resource Management, 16(5), 831-851.
• Sürgevil-Dalkılıç, O. (2022). Çalışma yaşamında farklılıkların yönetimi (2. basım). Nobel.
• Syed, J. (2022). İş-yaşam dengesi. J. Syed & M. Özbilgin (Ed.) ve O. Sürgevil-Dalkılıç (Çev. Ed.). Farklılıkların yönetimi ve kapsayıcılık uluslararası yaklaşım içinde (s. 311-353). Ankara: Nobel.
• Thomas, R. R. Jr. (1991). Beyond, race, and gender: Unleashing the power of your total workforce by managing diversity. Amacom.
• Trong Tuan, L. (2020). Can managing employee diversity be a pathway to creativity for tour companies?. International Journal of Contemporary Hospitality Management, 32(1), 81-107.
• Vongvisitsin, T. B. & Wong, A. K. F. (2021). Organisational change towards LGBTQ+ inclusion in hospitality and tourism: Managerial perspectives. Tourism Management, 86, 104331.
• Waight, J. & Madera, J. M. (2011). Diversity training: Examining minority employees' organizational attitudes. Worldwide Hospitality and Tourism Themes, 3(4), 365-376.
• Yang, M., Luu, T. T. & Qian, D. (2022). Group diversity and employee service innovative behaviour in the hospitality industry: A multilevel model. International Journal of Contemporary Hospitality Management, 34(2), 808-835.
• Zupic, I. & Cater, T. (2015). Bibliometric methods in management and organization. Organizational Research Methods, 18(3), 429-472.