A LITERATURE REVIEW ON JOB SATISFACTION OF HEALTH SECTOR EMPLOYEE

Yıl 2022, Cilt: 4 Sayı: 1, 50 - 64, 01.01.2022

Polathan Küsbeci

Öz

Job satisfaction is an important concept in the success of institutions. Individuals spend a significant part of their lives working in the workplace. Especially in health institutions operating as a service sector, job satisfaction comes to the fore even more. Employees are satisfied with their institutions as a result of perceiving the working environment favorably and meeting their financial expectations. In this context, job satisfaction is an important factor for working individuals to enjoy their job. Thus, the attitudes and feelings of working individuals are shaped by the perspectives of the organization they work for. Employees' positive feelings towards their jobs cause high job satisfaction, while employees with negative attitudes have low job satisfaction. In this direction, ensuring the job satisfaction of the employees of the health institution directly causes the institution to be effective and productive. As a result of the high level of job satisfaction provided in the institution, the commitment of the working individuals to the institution increases, and also the organizational performance increases in a positive way.

Anahtar Kelimeler

Job Satisfaction, Health Institutions, Motivation, Firm Performance

SAĞLIK SEKTÖRÜ ÇALIŞANLARININ İŞ TATMİNLERİNE YÖNELİK LİTERATÜR İNCELEMESİ

Öz

Kurumların başarısında iş tatmini önemli bir kavramdır. Bireyler yaşamlarının önemli bir kısmını işyerinde çalışarak geçirmektedir. Özellikle hizmet sektörü olarak faaliyet gösteren sağlık kurumlarında iş tatmini daha da ön plana çıkmaktadır. Çalışan bireyler, çalışma ortamını elverişli biçimde algılaması ve maddi olarak beklentilerine cevap verilmesi sonucunda kurumlarından memnun kalmaktadır. Bu bağlamda iş tatmini çalışan bireylerin işini severek faaliyet göstermesinde önemli bir faktördür. Böylelikle çalışan bireylerin sahip oldukları tutum ve hisler çalıştığı organizasyondaki bakış açılarıyla şekillenmektedir. Çalışanların işlerine olumlu duygular beslemesi yüksek iş tatminine neden olurken, olumsuz tutum içinde olan çalışanlar ise düşük iş tatminine sahip olmaktadır. Bu doğrultuda, sağlık kurumu çalışanlarının iş tatmininin sağlanması doğrudan kurumun etkin ve verimli olabilmesine neden olmaktadır. Kurumda sağlanan yüksek seviyedeki iş tatmini sonucunda, çalışan bireylerin kuruma bağlılıkları artmakta ve örgütsel performans olumlu bir biçimde artış göstermektedir. Bu noktadan hareketle, iş tatmini çalışan bireylerin refah seviyesini önemli ölçüde etkileyerek yaşam memnuniyetini arttırmaktadır.

Anahtar Kelimeler

İş Tatmini, Sağlık Kurumları, Motivasyon, Firma Performansı

Kaynakça

• Al-Abdullat, B. M. ve Dababneh, A. (2018). The Mediating Effect of Job Satisfaction on the Relationship between Organizational Culture and Knowledge Management in Jordanian Banking Sector. Benchmarking: An International Journal, 25(2), 517-544.
• Al-Asadi, R., Muhammed, S., Abidi, O. ve Dzenopoljac, V. (2019). Impact of Servant Leadership on Intrinsic and Extrinsic Job Satisfaction. Leadership and Organization Development Journal, 40(4), 472-484.
• Allan, B. A., Dexter, C., Kinsey, R. ve Parker, S. (2018). Meaningful Work and Mental Health: Job Satisfaction as a Moderator. Journal of Mental Health, 27(1), 38-44.
• Alnıaçık, E., Pamuk, M. ve Alnıaçık, Ü. (2020). Kurumsal İmajın Bağlılık, İş Tatmini ve İşten Ayrılma Niyeti Üzerindeki Etkileri: Sağlık Çalışanları Üzerinde Bir Araştırma.Balkan ve Yakın Doğu Sosyal Bilimler Dergisi, 6(4), 43-55.
• Alromaihi, M. A., Alshomaly, Z. A. ve George, S. (2017). Job Satisfaction and Employee Performance: A Theoretical Review of the Relationship between the Two Variables. International Journal of Advanced Research in Management and Social Sciences, 6(1), 1-20.
• Arslanoğlu, A., Bektemür, G. ve Gemlik, N. (2020). İçsel Pazarlamanın Çalışanların İş Tatmini Üzerine Etkisi. Sağlık ve Sosyal Refah Araştırmaları Dergisi, 2(2), 22-34.
• Asrar-ul-Haq, M., Kuchinke, K. P. ve Iqbal, A. (2017). The Relationship between Corporate Social Responsibility, Job Satisfaction, and Organizational Commitment: Case of Pakistani Higher Education. Journal of Cleaner Production, 142, 2352-2363.
• Badrianto, Y. ve Ekhsan, M. (2020). Effect of Work Environment and Job Satisfaction on Employee Performance in pt. Nesinak industries. Journal of Business Management and Accounting, 2(1), 85-91.
• Bağcı, B. (2018). Birey-Örgüt Uyumunun İş Tatmini Üzerine Etkisi: Sağlık Kurumlarında Bir Araştırma. MANAS Sosyal Araştırmalar Dergisi, 7(4), 307-328.
• Chipunza, C. ve Malo, B. (2017). Organizational Culture and Job Satisfaction among Academic Professionals at a South African University of Technology. Problems and Perspectives in management, 15(2), 148-161.
• Chordiya, R., Sabharwal, M. ve Goodman, D. (2017). Affective Organizational Commitment and Job Satisfaction: A Cross‐National Comparative Study. Public Administration, 95(1), 178-195.
• Dalkrani, M. ve Dimitriadis, E. (2018). The Effect of Job Satisfaction on Employee Commitment. International Journal of Business & Economic Sciences Applied Research, 11(3), 16-23.
• Drydakis, N. (2017). Trans Employees, Transitioning, and Job Satisfaction. Journal of Vocational Behavior, 98, 1-16.
• Gopinath, R. ve Kalpana, R. (2019). Employees’ Job Satisfaction Working at Hospitals in Perambalur District. Journal of emerging technologies and innovative research, 6(4), 220-225.
• Hendri, M. I. (2019). The Mediation Effect of Job Satisfaction and Organizational Commitment on the Organizational Learning Effect of the Employee Performance. International Journal of Productivity and Performance Management, 68(7), 1208-1234.
• Iqbal, S., Guohao, L. ve Akhtar, S. (2017). Effects of Job Organizational Culture, Benefits, Salary on Job Satisfaction Ultimately Affecting Employee Retention. Review of Public Administration and Management, 5(3), 1-7.
• Jehanzeb, K. ve Mohanty, J. (2018). Impact of Employee Development on Job Satisfaction and Organizational Commitment: Person–Organization Fit As Moderator. International Journal of Training and Development, 22(3), 171-191.
• Kara, S. (2020). Investigation of Job Satisfaction and Burnout of Visual Arts Teachers. International Journal of Research in Education and Science, 6(1), 160-171.
• Khanna, V. (2017). Measuring Job Satisfaction of Academicians Using Herzberg Theory. Delhi Business Review, 18(2), 75-86.
• Kim, S. J. ve Choi, S. O. (2018). The Effects of Job Mismatch on Pay, Job Satisfaction, and Performance. Journal of Open Innovation: Technology, Market, and Complexity, 4(4), 1-13.
• Lim, A. J. P., Loo, J. T. K. ve Lee, P. H. (2017). The Impact of Leadership on Turnover Intention: The Mediating Role of Organizational Commitment and Job Satisfaction. Journal of Applied Structural Equation Modeling, 1(1), 27-41.
• Masa'deh, R. E., Almajali, D. A., Alrowwad, A. A. ve Obeidat, B. (2019). The Role of Knowledge Management Infrastructure in Enhancing Job Satisfaction: A Developing Country Perspective. Interdisciplinary Journal of Information, Knowledge & Management, 14, 1-25.
• Ocen, E., Francis, K. ve Angundaru, G. (2017). The Role of Training in Building Employee Commitment: The Mediating Effect of Job Satisfaction. European Journal of Training and Development, 41(9), 742-757.
• Omar, M. S., Rafie, N. ve Selo, S. A. (2020). Job Satisfaction Influence Job Performance among Polytechnic Employees. International Journal of Modern Trends in Social Sciences, 3(14), 39-46.
• Orhaner, E. ve Mutlu, S. (2018). Sağlık Personelinin İş Tatmininin Motivasyon Üzerine Etkisi. Uluslararası Sağlık Yönetimi ve Stratejileri Araştırma Dergisi, 4(1), 74-93.
• Pandey, P. ve Asthana, P. K. (2017). An Empirical Study of Factors Influencing Job Satisfaction. Indian Journal of Commerce and Management Studies, 8(3), 96.
• Pio, R. J. ve Tampi, J. R. E. (2018). The Influence of Spiritual Leadership on Quality of Work Life, Job Satisfaction and Organizational Citizenship Behavior. International Journal of Law and Management, 60(2), 757-767.
• Renyut, B. C., Modding, H. B. ve Bima, J. (2017). The Effect of Organizational Commitment, Competence on Job Satisfaction and Employees Performance in Maluku Governor's Office, 19(11), 18-29.
• Robertson, B. W. ve Kee, K. F. (2017). Social Media at Work: The Roles of Job Satisfaction, Employment Status, and Facebook Use with Co-Workers. Computers in Human Behavior, 70, 191-196.
• Roney, L. N. ve Acri, M. C. (2018). The Cost of Caring: An Exploration of Compassion Fatigue, Compassion Satisfaction, and Job Satisfaction in Pediatric Nurses. Journal of Pediatric Nursing, 40, 74-80.
• Saha, S. ve Kumar, S. P. (2018). Organizational Culture As a Moderator Between Affective Commitment and Job Satisfaction: Empirical Evidence from Indian Public Sector Enterprises. International Journal of Public Sector Management, 31(2), 184-206.
• Sahito, Z. ve Vaisanen, P. (2017). The Diagonal Model of Job Satisfaction and Motivation: Extracted from the Logical Comparison of Content and Process Theories. International Journal of Higher Education, 6(3), 209-230.
• Sarker, M. A. R. ve Ashrafi, D. M. (2018). The Relationship between Internal Marketing and Employee Job Satisfaction: A Study from Retail Shops in Bangladesh. Journal of Business and Retail Management Research, 12(3), 149-159.
• Satuf, C., Monteiro, S., Pereira, H., Esgalhado, G., Marina Afonso, R. ve Loureiro, M. (2018). The Protective Effect of Job Satisfaction in Health, Happiness, Well-Being and Self-Esteem. International journal of occupational safety and ergonomics, 24(2), 181-189.
• Sembe, F. ve Ayuo, A. (2017). Effect of Selected Occupational Health and Safety Management Practices on Job Satisfaction of Employees in University Campuses in Nakuru Town, Kenya. Journal of Human Resource Management, 5(5), 70-77.
• Slimane, N. S. B. (2017). Motivation and Job Satisfaction of Pharmacists in Four Hospitals in Saudi Arabia. Journal of Health Management, 19(1), 39-72.
• Soto, M. ve Rojas, O. (2019). Self-Efficacy and Job Satisfaction as Antecedents of Citizenship Behaviour in Private Schools. International Journal of Management in Education, 13(1), 82-96.
• Soysal, A. ve Sezgin, G. (2018). Hastanelerde Yöneticilerin Liderlik Davranış Tarzlarının Sağlık Çalışanlarının İş Tatmini Üzerine Etkisi: İstanbul İlinde Bir Araştırma. The Second International Conference on Current Trends in The Middle East, 182-193.
• Stankovska, G., Angelkoska, S., Osmani, F. ve Grncarovska, S. P. (2017). Job Motivation and Job Satisfaction among Academic Staff in Higher Education. Bulgarian Comparative Education Society, 15, 159-166.
• Troesch, L. M. ve Bauer, C. E. (2017). Second Career Teachers: Job Satisfaction, Job Stress, and the Role of Self-Efficacy. Teaching and Teacher Education, 67, 389-398.
• Tuğal, F. N., Topsakal, Y. ve İplik, E. (2017). Örgütsel Sağlığın Çalışanların İş Tatmini ve Yabancılaşma Düzeyine Etkisinde Örgütsel Adaletin Aracı Rolü. ODÜ Sosyal Bilimler Araştırmaları Dergisi (ODÜSOBİAD), 7(3), 479-488.
• Vermeir, P., Degroote, S., Vandijck, D., Mariman, A., Deveugele, M., Peleman, R.,Verhaeghe, R., Cambré, B. ve Vogelaers, D. (2017). Job Satisfaction in Relation to Communication in Health Care Among Nurses: A Narrative Review and Practical Recommendations. Sage Open, 7(2), 1-11.
• Wang, T. K. ve Brower, R. (2019). Job Satisfaction among Federal Employees: The Role of Employee Interaction with Work Environment. Public Personnel Management, 48(1), 3-26.
• Yasin, Y. M., Kerr, M. S., Wong, C. A. ve Bélanger, C. H. (2020). Factors Affecting Nurses' Job Satisfaction in Rural and Urban Acute Care Settings: A Prisma Systematic Review. Journal of Advanced Nursing, 76(4), 963-979.
• Yee, L. C. (2018). An Analysis on the Relationship between Job Satisfaction and Work Performance among Academic Staff in Malaysian Private Universities. Journal of Arts & Social Sciences, 1(2), 64-73.