Enhancing Organizational Sustainability: The Role of Total Quality Management in Fostering Talent Management Practices

Yıl 2024, Cilt: 5 Sayı: 1, 24 - 49, 27.03.2024

Derya Yücel

https://doi.org/10.54733/smar.1438949

Öz

This study aimed to investigate the relationships among employees' perceptions of Total Quality Management (TQM) and Talent Management (TM) practices within their organisations, as well as the impact on Sustainability Performance (SP). The research used survey data from businesses in Istanbul, Yalova, and Kocaeli provinces. A convenience sampling method was employed, and the study utilised data from 339 managers and employees in the manufacturing sector. The data analysis was conducted using least square structural equation analysis. The study’s findings revealed that an increase in the level of TQM application is associated with higher levels of TM application and improved SP in enterprises. Furthermore, it was observed that the positive impact of the TQM level increase extends to both TM and SP through a quadratic effect, in addition to its direct influence. The study demonstrated that increasing TM application significantly enhances SP, and an elevated TQM level further amplifies this relationship. Additionally, when the companies were classified based on size, it was found that the positive effect of an increased TQM implementation level on SP is significantly more pronounced in medium-sized companies compared to small and large companies. This trend was also observed in the quadratic effect analysis.

Anahtar Kelimeler

total quality management, talent management, sustainable performance, human resource management, structural equation modeling

Etik Beyan

In this study, the rules stated in the “Higher Education Institutions Scientific Research and Publication Ethics Directive” were followed by permission was received from Bolu Abant İzzet Baysal University Human Research Ethics Committee.

Destekleyen Kurum

The research did not receive any support from any institution or organization.

Örgütsel Sürdürülebilirliği Artırma: Yetenek Yönetimi Uygulamalarını Geliştirmede Toplam Kalite Yönetiminin Rolü

Öz

Bu çalışmada çalışanların içinde bulundukları kurumdaki Toplam Kalite Yönetimi (TQM) ve Yetenek Yönetimi (TM) uygulamalarına ilişkin algıları ile Sürdürülebilirlik Performansı (SP) arasındaki ilişkilerin incelenmesi amaçlanmaktadır. Çalışma İstanbul, Yalova ve Kocaeli illerinde yer alan işletmeler dikkate alınarak anket yoluyla toplanan verilerle gerçekleştirilmiştir. Bu amaçla kolayda örnekleme yoluyla yapılan çalışmada imalat sektöründeki 339 yönetici ve çalışandan elde edilen veriler kullanılmıştır. Veriler kısmı en küçük kareli yapısal eşitlik analizi yardımıyla analiz edilmiştir. Elde edilen bulgular; TQM uygulama düzeyindeki artışın işletmelerin TM uygulama düzeyini ve SP artırdığını ortaya koymaktadır. Üstelik bu ilişkide TQM düzeyindeki artış doğrudan etkisinin yanı sıra hem TM hem de SP üzerinde çarpan etkisiyle artışa neden olmaktadır. Çalışmada TM uygulama düzeyindeki artışın SP anlamlı şekilde artırdığı ve TQM uygulama düzeyindeki artışın bu etkileşimi daha da güçlendirdiği gözlenmiştir. Bulgular ayrıca firma büyüklüğüne göre yapılan sınıflandırmada küçük ve büyük firmalara göre orta büyüklükteki firmalarda TQM uygulama düzeyindeki artışın SP üzerinde meydana getirdiği pozitif etkinin anlamlı şekilde daha büyük olduğunu ve bu durumun çarpan etkisinde de geçerli olduğunu göstermektedir.

Anahtar Kelimeler

toplam kalite yönetimi, yetenek yönetimi, sürdürülebilirlik performansı, insan kaynakları yönetimi, yapısal eşitlik modellemesi

Kaynakça

• Abbas, J., & Kumari, K. (2021). Examining the relationship between total quality management and knowledge management and their impact on organizational performance. Journal of Economics and Administrative Sciences, 39(2), 426-451. https://doi.org/10.1108/JEAS-03-2021-0046
• Abdul Rasit, Z., Abdul Satar, H., Ramli, A., & Hashim, M. (2018). Total quality management and organizational performance: The role of performance measurement system. International Journal of Engineering & Technology, 7(4.15), 265-271. https://doi.org/10.14419/ijet.v7i4.15.23004
• Ahmad, S., & Schroeder, R. G. (2002). The importance of recruitment and selection process for sustainability of total quality management. International Journal of Quality & Reliability Management, 19(5), 540-550. https://doi.org/10.1108/02656710210427511
• Alintah-Abel, U.V., Okolie, K.C., & Agu, N. N. (2019). Achieving sustainable development through total quality management in Nigerian construction industry. IOSR Journal of Mechanical and Civil Engineering, 16(2), 57-64.
• Allen, R. S., & Kilmann, R. H. (2001). The role of the reward system for a total quality management based strategy. Journal of Organizational Change Management, 14(2), 110-131. https://doi.org/10.1108/09534810110388036
• Alsawafia, A., Lemkeb, F., & Yanga, Y. (2019). The role of internal quality relations in driving sustainability performance. Procedia Manufacturing, 39, 675-684. https://doi.org/10.1016/j.promfg.2020.01.442
• AlShehail, A. O., Khan, M., & Ajmal, M. (2022). Total quality management and sustainability in the public service sector: The mediating effect of service innovation. Benchmarking: An International Journal, 29(2), 382-410. https://doi.org/10.1108/BIJ-08-2020-0449
• Ambrosius, J. (2018). Strategic talent management in emerging markets and its impact on employee retention: Evidence from Brazilian MNCs. Thunderbird International Business Review, 60(1), 53-68. https://doi.org/10.1002/tie.21799
• Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120. https://doi.org/10.1177/014920639101700108
• Benitez-Amado, J., Llorens-Montes, F. J., & Fernandez-Perez, V. (2015). IT impact on talent management and operational environmental sustainability. Information Technology and Management, 16, 207-220. https://doi.org/10.1007/s10799-015-0226-4
• Bou, J. C., & Beltrán, I. (2005). Total quality management, high-commitment human resource strategy and firm performance: An empirical study. Total Quality Management & Business Excellence, 16(1), 71-86. https://doi.org/10.1080/1478336042000309875
• Bratton, A. (2018). The role of talent development in environmentally sustainable hospitality: A case study of a Scottish national health service conference centre. Worldwide Hospitality and Tourism Themes, 10(1), 69-85. https://doi.org/10.1108/WHATT-10-2017-0069
• Chiang, C. F., & Hsieh, T. S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180-190. https://doi.org/10.1016/j.ijhm.2011.04.011
• Child, D. (2006). The essentials of factor analysis. Continuum.
• Crosby, P. B. (1979). Quality is free: The art of making quality certain. McGraw-Hill.
• Davenport, M., Delport, M., Blignaut, J. N., Hichert, T., & van der Burgh, G. (2018). Combining theory and wisdom in pragmatic, scenario-based decision support for sustainable development. Journal of Environmental Planning and Management, 62(4), 692-716. https://doi.org/10.1080/09640568.2018.1428185
• Deming, W. E. (1986). Out of the crisis. MIT Press.
• Elzek, Y. S., Soliman, M., Al Riyami, H., & Scott, N. (2023). Talent management and sustainable performance in travel agents: Do green intellectual capital and green servant leadership matter?. Current Issues in Tourism. https://doi.org/10.1080/13683500.2023.2252560
• Feigenbaum, A. V. (1961). Total quality control. McGraw-Hill.
• Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1994). A framework for quality management research and an associated measurement instrument. Journal of Operations Management, 11(4), 339-366. https://doi.org/10.1016/S0272-6963(97)90004-8
• Fornell, C., & Bookstein, F. L. (1982). Two structural equation models: LISREL and PLS applied to consumer exitvoice theory. Journal of Marketing Research, 19(4), 440-452. https://doi.org/10.1177/002224378201900406
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.2307/3151312
• Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (Seventh Edition). Prentice Hall.
• ISO 9000 Family. (2015). ISO 9000:2015 Quality Management Fundamentals and vocabulary. International Organization for Standardization. https://www.iso.org/standards/popular/iso-9000-family (Accessed Date: 16 February 2024).
• Jasiulewicz-Kaczmarek, M. (2015). Is sustainable development an issue for quality management?. Foundations of Management, 6(2) 51-66. https://doi.org/10.1515/fman-2015-0011
• Jayaraman, S., Talib, P., & Khan, A. F. (2018). Integrated talent management scale: Construction and initial validation. SAGE Open, 8(3). https://doi.org/10.1177/2158244018780965
• Juran, J. (1988). Quality control handbook. McGraw Hill.
• Kafetzopoulos, D., & Gotzamani, K. (2022). The effect of talent management and leadership styles on firms’ sustainable performance. European Business Review, 34(6), 837-857. https://doi.org/10.1108/EBR-07-2021-0148
• Kline, R. B. (2005). Principles and practice of structural equation modeling (Second Edition). Guilford.
• Kumari, K., Ali, S. B., Khan, N., un, N. K., & Abbas, J. (2021). Examining the role of motivation and reward in employees’ job performance through mediating effect of job satisfaction: An empirical evidence. International Journal of Organizational Leadership, 10(4), 401-420. https://doi.org/10.33844/ijol.2021.60606
• Kutty, A. A., Abdella, A. A., & Kucukvar, M. (2021, April 5-8). An integrated sustainable quality management framework for quality-related research. Proceedings of the International Conference on Industrial Engineering and Operations Management, Sao Paulo, Brazil.
• Lepistö, K., Saunila, M., & Ukko, J. (2023). The effects of soft total quality management on thesustainable development of SMEs. Sustainable Development, 31(4), 2797-2813. https://doi.org/10.1002/sd.2548
• Lohmöller, J. B. (1982, March, 19-23). An overview of latent variables path analysis. Annual Meeting of the American Educational Research Association, New York, United States.
• Magd, H., & Karyamsetty, H. (2020). Organizational performance and sustainability in manufacturing and service through TQM implementation. Open Journal of Business and Management, 8(6), 2775-2804. https://doi.org/10.4236/ojbm.2020.86172
• Mujtaba, M., & Mubarik, M. S. (2022). Talent management and organizational sustainability: Role of sustainable behaviour. International Journal of Organizational Analysis, 30(2), 389-407. https://doi.org/10.1108/IJOA-06-2020-2253
• Mujtaba, M., Mubarik, M. S., & Soomro, K. A. (2022). Measuring talent management: A proposed construct. Employee Relations, 44(5), 1192-1215. https://doi.org/10.1108/ER-05-2021-0224
• Nguyen, M. H., Phan, A. C., & Matsui, Y. (2018). Contribution of quality management practices to sustainability performance of Vietnamese firms. Sustainability, 10(2), 375, 1-31. https://doi.org/10.3390/su10020375
• Özgüner, M., & Özgüner, Z. (2015). Stratejik yönetim, stratejik planlama ve toplam kalite yönetimi ilişkisi, stratejik toplam kalite yönetimi. The Journal of Academic Social Science, 3(21), 437-449. http://dx.doi.org/10.16992/ASOS.968
• Pantouvakis, A., & Vlachos, I. (2020). Talent and leadership effects on sustainable performance in the maritime industry. Transportation Research Part D: Transport and Environment, 86, 102440. https://doi.org/10.1016/j.trd.2020.102440
• Prajogo, D. I., & Sohal, A. S. (2006). The relationship between organization strategy, total quality management (TQM), and organization performance the mediating role of TQM. European Journal of Operational Research, 168(1), 35-50, https://doi.org/10.1016/j.ejor.2004.03.033
• Rai, R. N. (2018). Total quality management (TQM) as an approach of management practices to achieve value based sustainability. International Journal of Management and Applied Science (IJMAS), 4(8), 75-79.
• Saffar, N. A. G., & Obeidat, A. M. (2020). The effect of total quality management practices on employee performance: The moderating role of knowledge sharing. Management Science Letters, 10(1), 77-90. http://dx.doi.org/10.5267/j.msl.2019.8.014
• Saha, P., Talapatra, S., Belal, H. M., & Jackson, V. (2022). Unleashing the potential of the TQM and industry 4.0 to achieve sustainability performance in the context of a developing country. Global Journal of Flexible Systems Management, 23, 495-513. https://doi.org/10.1007/s40171-022-00316-x
• Schiemann, W. A. (2014). From talent management to talent optimisation. Journal of World Business, 49(2), 281-288. https://doi.org/10.1016/j.jwb.2013.11.012
• Siddiqui, K. (2013). Heuristics for sample size determination in multivariate statistical techniques. World Applied Sciences Journal, 27(2), 285-287.
• Silva, C. S., Magano, J., Matos, A., & Nogueira, T. (2021). Sustainable quality management systems in the current paradigm: The role of leadership. Sustainability, 13(4), 2056. https://doi.org/10.3390/su13042056
• Sparrow, P. R., & Makram, H. (2015). What is the value of talent management? Building value-driven processes within a talent management architecture. Human Resource Management Review, 25(3), 249-263. https://doi.org/10.1016/j.hrmr.2015.04.002
• Steimle, U., & Zink, K. J. (2006). Sustainable development and human factors. In W. Karwowski (Ed.), International encyclopaedia of ergonomics and human factors (pp. 2355-2360, Vol. 2.). Taylor & Francis.
• Tajouri, O., & Lakhal, L. (2024). The impact of TQM practices on organizational performance and on innovation: the mediating role of organizational learning. International Journal of Quality & Reliability Management. https://doi.org/10.1108/IJQRM-06-2022-0188
• Tasleem, M., Khan, N., & Nisar, A. (2018). Impact of total quality management and environmental management system on sustainable performance of selected industries in Pakistan. Journal of Environmental Science and Management, 21(2), 30-38. https://doi.org/10.47125/jesam/2018_2/05
• Tatli, A., Vassilopoulou, J., & Özbilgin, M. (2013). An unrequited af € finity between talent shortages and untapped female potential: The relevance of gender quotas for talent management in high growth potential economies of the Asia Pacific region. International Business Review, 22(3), 539-553. https://doi.org/10.1016/j.ibusrev.2012.07.005
• United Nations World Commission on Environment and Development. (1987). Report of the world commission on environment and development: Our common future. Oxford University Press.
• Wassan, A. N., Memon, M. S., Mari, S. I., & Kalwar, M. A. (2022). Impact of total quality management (TQM) practices on sustainability and organisational performance. Journal of Applied Research in Technology & Engineering, 3(2), 93-102. https://doi.org/10.4995/jarte.2022.17408
• Wold, H. (1982). Model construction and evaluation when theoretical knowledge is scarce: An example of the use of partial least squares. Cahier du Département d’économétrie, Faculté des Sciences Economiques et Sociales, 6(79), 47-74.
• Yücel, D. (2022). Dijitalleşme ışığında önce insan önce toplum: Toplum 5.0 paradigması. Karabulut, Ş. (Ed.), Bilimsel açıdan yönetim-strateji-organizasyon konuları içinde (ss. 141-155). Gazi Kitabevi.
• Yunis, M., Jung, J., & Chen, S. (2013). TQM, strategy, and performance: A firm‐level analysis. International Journal of Quality & Reliability Management, 30(6), 690-714. https://doi.org/10.1108/02656711311325638
• Zhao, L., Gu, J., Abbas, J., Kirikkaleli, D., & Yue, X. G. (2023). Does quality management system help organizations in achieving environmental innovation and sustainability goals? A structural analysis. Economic Research-Ekonomska Istraživanja, 36(1), 2484-2507, https://doi.org/10.1080/1331677X.2022.2100436
• Zink, K. J. (2007). From total quality management to corporate sustainability based on a stakeholder management. Journal of Management History, 13(4), 394-401. https://doi.org/10.1108/17511340710819615