The Effects of Innovative Work Behaviors on Organizational Support, Manager Support and Colleague Support in Hotel Businesses: The Case of Istanbul Porvince

Yıl 2023, , 73 - 94, 29.04.2023

Pelin Tuna Arslan , Ekrem Aydın

https://doi.org/10.24010/soid.1144883

Öz

The aim of this study is to investigate the effect of organizational support, managerial support, and coworkers' support on innovative work behavior in hotel businesses. For this purpose, data were collected from 265 people working in 4 and 5-star hotels in Istanbul by convenience questionnaire technique. The collected data were tested with Confirmatory Factor analysis and Structural Equation Modeling. Research findings show that organizational support, managerial support, and co-worker support have a positive effect on employees’ innovative work behavior. This study both contributes to the tourism literature by combining three realms of knowledge (organizational support, manager support, and co-workers support) and guides hotel managers on how the strategic approach is to be followed in developing individual innovation.

Anahtar Kelimeler

Perception of organizational support, Manager support, o-workers support, Innovative work behavior

Otel İşletmelerinde Yenilikçi İş Davranışlarının Örgütsel Destek, Yönetici Desteği ve Çalışma Arkadaşı Desteği Üzerine Etkileri: İstanbul İli Örneği

Öz

Bu çalışmanın amacı otel işletmelerinde örgütsel destek, yönetici desteği ve çalışma arkadaşları desteğinin yenilikçi iş davranışı üzerindeki etkisini araştırmaktır. Bu amaçla İstanbul’daki 4 ve 5 yıldızlı otellerde çalışan 265 kişiden kolayda anket tekniği ile veriler toplanmıştır. Toplanan veriler Doğrulayıcı Faktör analizi ve Yapısal Eşitlik Modellemesi ile test edilmiştir. Araştırma bulguları, örgütsel desteğin, yönetici desteğinin ve çalışma arkadaşları desteğinin çalışanların bireysel yenilikçilik düzeyi üzerinde olumlu etkisi olduğunu göstermektedir. Bu çalışma üç teorik yaklaşımı bir araya getirerek (örgütsel destek, yönetici desteği ve çalışma arkadaşları desteği) hem turizm literatürüne katkı sağlamakta hem de otel işletmeleri yöneticilerine bireysel yenilikçiliği geliştirmede izlenecek stratejik yaklaşımın nasıl olması gerektiği yönünde yol göstermektedir.

Anahtar Kelimeler

Örgütsel Destek Algısı, Yönetici Desteği, Çalışma Arkadaşı Desteği, Yenilikçi İş Davranışı

Kaynakça

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