Spor Eğitimi Veren Yükseköğretim Kurumlarında Öğrenci Memnuniyeti

Yıl 2020, Cilt: 3 Sayı: 2, 96 - 103, 31.10.2020

Ali Erdoğan , Azmi Yetim

https://doi.org/10.46385/tsbd.813139

Öz

Çalışmanın amacı, spor eğitimi veren yükseköğretim kurumlarında öğrenci memnuniyeti kavramını ve bu kavramla ilgili yeni bir model önermektir. Bu amaç doğrultusunda ulusal ve uluslararası alanyazın taranarak öğrenci memnuniyeti ile ilgili çalışmalar incelenmiştir. İncelenen çalışmalarda yükseköğretim kurumlarında öğrenci memnuniyetini etkileyen değişkenler belirlenmiştir. Elde edilen literatür doğrultusunda spor eğitimi veren yükseköğretim kurumlarında öğrenci memnuniyetini değerlendirmek için altı değişkenli bir model önerilmiştir. Modelde yer alan değişkenler akademik personelin kalitesi, tesis kalitesi, lisans programlarının kalitesi, yönetim kalitesi, üniversitenin konumu ve üniversitenin imajı olarak belirlenmiştir. Ayrıca öğrenci memnuniyeti ile modelde yer alan değişkenlerin ilişkisi bilimsel çalışmalarla da desteklenmiştir. Sonuç olarak, bu çalışma ile önerilen model, spor eğitimi veren yükseköğretim kurumlarında öğrenci memnuniyetini değerlendirmek amacıyla kullanılabilir.

Anahtar Kelimeler

Memnuniyet,, öğrenci memnuniyeti, spor bilimleri, yükseköğretim

Student Satisfaction in Higher Education Institutions that offer Sports Education

Öz

The aim of the study is to propose the concept of student satisfaction in higher education institutions providing sports education and a new model related to this concept. For this purpose, studies on student satisfaction were examined by scanning national and international literature. In the analyzed studies, variables affecting student satisfaction in higher education institutions were determined. Following the findings of the study, six domains were conducted to evaluate student satisfaction in higher education institutions providing sports education. A variable model has been proposed. The variables in the model were determined as the quality of academic staff, quality of facilities, quality of undergraduate programs, quality of management, location of the university, and the image of the university. In addition, the relationship between student satisfaction and the variables in the model has been supported by scientific studies. In conclusion, the model proposed by this study can be used to evaluate student satisfaction in higher education institutions that provide sports education.

Anahtar Kelimeler

Satisfaction, students satisfactions, sports science, high education

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