Characterization and Comparison of the Quality Indicators of the Group Exercise Fitness Instructor, Considering the Intervenient, Gender and Age

Yıl 2016, , 50 - 59, 08.06.2016

Francisco Campos , Vera Sımões Susana Franco

https://doi.org/10.18826/ijsets.63014

Cited By: 2

Öz

Anahtar Kelimeler

Fitness, Instructor; Quality; Age; Gender; Intervenient;

Characterization and Comparison of the Quality Indicators of the Group Exercise Fitness Instructor, Considering the Intervenient, Gender and Age

Öz

Aim: The aim of this study is to characterize and compare the quality indicators of the group exercise fitness instructor, considering the intervenient (owner/general managers; technical managers; trainers; instructors; participants), gender (female; male) and age (<21 years old; 21-30 years old; 31-40 years old; > 40 years old).

Material and Methods: 100 interviews were applied (32,54 ± 6,36 years old) and, through the content analysis technique, was reached a theoretical categorical model with 25 categories, grouped into 4 general dimensions. After that, the Chi-square test was used to test the frequency with which the sample participants are divided into the groups of the qualitative variable (intervenient, gender and age) is whether or not identical (Maroco, 2010).

Results: Considering the intervenient there are significant differences in image (Professional Quality), sympathy (Relational Quality) and fitness level (Technical Quality). In gender, the significant differences are in gaiety, empathy, availability (Relational Quality), fitness level and technical execution (Technical Quality). Finally, in age, there are significant differences in assiduity, dedication (Professional Quality) and in the empathy (Relational Quality)

Conclusion: The organizations (gyms) can and should train their employees (fitness instructors), in order to establish behavioral standards, considering the participants characteristics to, by that, increase their satisfaction and loyalty levels.

Anahtar Kelimeler

Fitness, Instructor, Quality, Age, Gender, Intervenient

Kaynakça

• Afthinos, Y., Theodorakis, N., & Nassis, P. (2005). Customers expectations of service in greek fitness centers. Gender, age, type of sport center and motivation differences. Managing Service Quality, 15(3), 245-258.
• Almeida, L,. & Freire, T. (2003). Metodologia da investigação em psicologia e educação (3a ed.). Braga: Psiquilíbrios.
• Baker, D., & Crompton, J. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27(3), 785-804.
• Bardin, L. (2008). Análise de conteúdo (5a ed.). Lisboa: Edições 70.
• Batista, P., Graça, A., & Matos, Z. (2008). Termos e características associadas à competência. Estudo comparativo de profissionais do desporto que exercem a sua atividade profissional em diferentes contextos de prática desportiva. Revista Portuguesa de Ciências do Desporto, 8(3), 377-395.
• Cloes, M., Laraki, N., Zatta, S., & Piéron, M. (2001). Identification des critères associés à la qualité des instructeurs d’aérobic. Comparaison des avis des clients et des intervenants. Paper presented at the colloque “L’intervention dans le domaine des activités physiques et sportives”, Grenoble - Switzerland.
• Fernandéz, J., Carrión, G., & Ruíz, D. (2012). La satisfacción de clientes y su relación con la percepción de calidad en centro de fitness: utilización de escala CALIDFIT. Revista de Psicología del Deporte, 21(2), 309-319.
• Filho, C. (2000). O discurso do profissional de ginástica em academia no Rio de Janeiro. Revista Movimento, 4(12), 14-24.
• Fonseca, R., Silva, P., & Silva, R. (2007). Acordo inter-juízes: o caso do coeficiente kappa. Laboratório de Psicologia, 5(1), 81-90.
• Francis, L., & Seibert, R. (2000). Teaching a group exercise class. In D. Green (Ed.), Group fitness instructor manual (pp. 179-204). San Diego: ACE.
• Franco, S., Cordeiro, V., & Cabeceiras, M. (2004). Perception and preferences of participants about fitness instructors’ profile. Comparison between age groups and different activities. Paper presented at the Congress of the European College of Sport Science, Clermont-Ferrand - France.
• Franco, S., Pereira, L., & Simões, V. (2008). Dropout motives in exercise. Paper presented at the Congress of European College of Sport Science, Estoril - Portugal.
• Franco, S., Rodrigues, J., & Castañer, M. (2012). The behavior of fitness instructors and the preferences and satisfaction levels of users. In O. Camerino, M. Castañer & M. Anguera (Eds.), Mixed methods research in the movement sciences (pp. 202-214). Oxon: Routledge.
• Gonçalves, C., Correia, A., & Diniz, A. (2012). Variáveis internas e externas ao indivíduo que influenciam o comportamento de retenção de sócios no fitness. Podium: Sport, Leisure and Tourism Review, 1(2), 27-60.
• González, I., Erquicia, B., & González, S. (2005). Manual de aeróbic y step. Barcelona: Paidotribo.
• Grönroos, C. (2000). Service management and marketing: a customer relationship management approach. New York: John Wiley & Sons.
• Guerra, I. (2006). Pesquisa qualitativa e análise de conteúdo. Parede: Princípia.
• Hill, M., & Hill, A. (2002). Investigação por questionário (2a ed.). Lisboa: Sílabo.
• Johnson, M., Gustafsson, A., Andreassen, T., Lervik, L., & Cha, J. (2001). The evolution and future of national customer satisfaction index models. Journal of Economic Psychology, 22(2), 217-245.
• Kim, D., & Kim, S. (1995). QUESQ: an instrument for assessing the service quality of sport centers in Korea. Journal of Sport Management, 9, 208-220.
• Maroco, J. (2010). Análise estatística com PASW statistics. Lisboa: Report Number.
• Mischler, S., Bauger, P., Pichot, L., & Wipf, E. (2009). Private fitness centers in France: from organizational and market characteristics to micromentalities of the managers. International Journal of Sport Management and Marketing, 5(4), 426-449.
• Murray, D., & Howat, G. (2002). The relationships among service quality, value, satisfaction, and future intentions of customer at an australian sports and leisure centre. Sport Management Review, 5(1), 25-43.
• Nuviala, A., Pérez-Ordás, R., Osuna, M., Grao-Cruces, A., Nuviala, R., & Jurado, J. (2012). Calidad, satisfacción y valor percibido de los usuarios de un servicio deportivo público. Revista Movimento, 18(4), 11-32.
• Papadimitriou, D., & Karteroliotis, K. (2000). The service quality expectations in private sport and fitness centers: a reexamination of the factor structure. Sport Marketing Quarterly, 9(3), 157-164.
• Pedragosa, V., & Correia, A. (2009). Expectations, satisfaction and loyalty in health and fitness clubs. International Journal of Sport Management and Marketing, 5(4), 450-464.
• Reid, R., & Sanders, N. (2007). Operations management: an integrated approach (3rd ed.). New York: John Wiley & Sons.
• Theodorakis, N., Alexandris, K., Rodriguez, P., & Sarmento, P. (2004). Measuring customer satisfaction in the context of Health Clubs in Portugal. International Sports Journal, 8(1), 44-53.
• Tuckman, B. (2005). Manual de investigação em educação (2a ed.). Lisboa: Fundação Calouste Gulbenkian.
• Wininger, S. (2002). Instructors and classroom characteristics associated with exercise enjoyment by females. Perceptual and Motor Skills, 94(2), 395-398.