SAĞLIK KURULUŞLARINDA PERFORMANS ÖLÇÜMÜNÜN GELİŞİMİ VE ÇOK BOYUTLU ÖLÇÜM YAKLAŞIMLARI

Yıl 2014, Sayı: 3, 83 - 101, 24.11.2015

Songül Çınaroğlu , Bayram Şahin

Öz

Geçmişte genellikle yönetimde istenilmeyen durumların ortaya çıkması sonucunda yapılan gözden geçirme faaliyetlerinden oluşan performans ölçümü günümüzde işletmelerin sürekli gelişme hedefleri doğrultusunda stratejik planların vazgeçilmez bir parçası haline gelmiştir. Sağlık kuruluşları aynı anda maliyet, hizmet ve hasta bakımında etkinliğin sağlanmasına odaklanmış olan son derece karmaşık örgütlerdir. Bu örgütler son yıllarda hem daha fazla rekabetçi hale geldikleri hem de teknoloji ve kalite yönetimine önem verdikleri için finansal başarıyı yakalamak ve yaşamlarını devam ettirmek için  performans ölçmeye ve geliştirmeye ihtiyaç duymaktadırlar. Bu çalışmada sağlıkta performans ölçüm sistemlerinin gelişimi ve çok boyutlu performans ölçümü modelleri incelenmiştir. Çalışma sonucunda sağlık yöneticilerine performans ölçümü ve ölçüm sistemlerinin anlaşılması ve etkili biçimde kullanımı konusunda önerilerde bulunulmuştur.

Anahtar Kelimeler

Sağlık Kuruluşları, Performans Ölçümü, Örgütsel Performans, Performans Sistemleri

DEVELOPMENT OF PERFORMANCE MEASUREMENT IN HEALTH CARE ORGANIZATIONS AND MULTIDIMENSIONAL MESUREMENT APPROACHES

Öz

Performance management, which was considered as revision activities in the past as a result of occurrence of undesired situations in management, has become an indispensable part in strategic planning of the organizations in the direction of their continuous improvement goals. Health care organizations are extremely complex organizations which focus on providing efficiency in cost, service and patient care as well. Recently, as these organizations become more competitive and pay more importance on technology and quality management, they need to measure and develop their performance to achieve financial success and sustainability. In this study, the development of performance measurement systems in health care and multi-dimensional performance measurement models have been investigated. At the end of study, suggestions have been made to health care managers in understanding and effectively using performance measurement and measurement systems.

Anahtar Kelimeler

Health Care Organizations, Performance Measurement, Organizational Performance, Performance Systems

Kaynakça

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