ÖRGÜTSEL ÇATIŞMA, ÖRGÜTSEL STRES, İŞ YAŞAM KALİTESİ, İŞ TATMİNİ ve İŞTEN AYRILMA NİYETİ ARASINDAKİ İLİŞKİ: SAĞLIK ÇALIŞANLARININ VERİMLİLİĞİ ÜZERİNE BİR ARAŞTIRMA

Yıl 2021, Sayı: 4, 185 - 201, 29.09.2021

Fırat Seyhan , Derya Sivuk

https://doi.org/10.51551/verimlilik.748957

Cited By: 4

Öz

Amaç: Örgütsel çatışma, örgütsel stres, iş tatmini ve iş yaşam kalitesi sağlık çalışanlarının verimliliğini etkileyen önemli faktörler arasındadır ve çalışanlarda işten ayrılma niyeti üzerinde etkilidir. Bu çalışmanın amacı, sağlık çalışanlarının yaşadığı örgütsel çatışma, örgütsel stres, iş yaşam kalitesi, iş tatmini ve işten ayrılma niyeti arasındaki ilişkiyi tespit etmektir.

Yöntem: Çalışma, bir kamu hastanesi olan Gülhane Eğitim Araştırma Hastanesi çalışanlarından kota örneklem metodu ile belirlenmiş 325 sağlık çalışanına uygulanmıştır.

Bulgular: İş yaşam kalitesi ile iş tatmini, örgütsel çatışma ile örgütsel stres; örgütsel çatışma ile işten ayrılma niyeti, örgütsel stres ile işten ayrılma niyeti arasında pozitif yönlü ilişki tespit edilmiştir. İş tatmini ile örgütsel çatışma; iş tatmini ile örgütsel stres, örgütsel çatışma ile iş yaşam kalitesi; örgütsel stres ile iş
yaşam kalitesi, iş tatmini ile işten ayrılma niyeti; iş yaşam kalitesi ile işten ayrılma niyeti arasında negatif yönlü ilişki tespit edilmiştir.

Özgünlük: Literatürde, örgütsel çatışma, örgütsel stres, iş yaşam kalitesi, iş tatmini ve işten ayrılma niyeti boyutları arasındaki ilişkiler özelinde inceleyen çalışmaya rastlanılmamıştır.

Anahtar Kelimeler

İş Tatmini, İş Yaşam Kalitesi, Örgütsel Çatışma, Örgütsel Stres, İşten Ayrılma Niyeti, Sağlık Çalışanları

THE RELATIONSHIP AMONG ORGANIZATIONAL CONFLICT, ORGANIZATIONAL STRESS, QUALITY OF WORK LIFE, JOB SATISFACTION AND TURNOVER INTENTION: A RESEARCH ON THE PRODUCTIVITY OF HEALTHCARE EMPLOYEES

Öz

Purpose: Organizational conflict, organizational stress, job satisfaction and quality of work life are among the important factors affecting productivity of health workers and are factors that have an impact on the intention to leave. The aim of this study is to determine the relationship between organizational conflict, organizational stress, quality of work life, job satisfaction and intention to leave work.

Methodology: The study was applied to 325 healthcare employees who were determined by the quota sampling method from the employees of Gulhane Educational Research Hospital, a public hospital.

Findings: It was found that positive relationship between quality of work life and job satisfaction; organizational conflict and organizational stress; organizational conflict and turnover intention; organizational stres and turnover intention of healthcare employees. It was found that negative realtionship between job satisfaction and organizational conflict; job satisfaction and organizational stress; organizational conflict and quality of work life; organizational stress and quality of work life; job satisfaction and turnover intention; quality of work life and turnover intention of healthcare employees.

Originality: There is no study that examines the issue in the area of organizational conflict, organizational stress, quality of work life, job satisfaction and intention to leave.

Anahtar Kelimeler

Job Satisfaction, Quality of Work-Life, Organizational Conflict, Organizational Stress, Turnover Intention, Healthcare Employees

Kaynakça

• AKAR, H. ve ÜSTÜNER, M. (2017), Turkish Adaptation of Work-Related Quality of Life Scale: Validity and Reliability Studies, Inonu University Journal of the Faculty of Education, 18 (2), 159-176.
• AL SABEI, S. D., LABRAGUE, L. J., ROSS, A. M., KARKADA, S., ALBASHAYREH, A., AL MASROORI, F. ve AL HASHMI, N. (2020), Nursing Work Environment, Turnover Intention, Job Burnout, and Quality of Care: The Moderating Role of Job Satisfaction, Journal of Nursing Scholarship, 52 (1), 95-104.
• ALMALKI M.J., FITZGERALD G. ve CLARK M. (2012), Quality of Work Life Among Primary Health Care Nurses in The Jazan Region, Saudi Arabia: A Cross-Sectional Study, Hum Resour Health, 10, 30.
• ALPAR, R. (2010), Spor, Sağlık ve Eğitim Bilimlerinde Örneklerle Uygulamalı İstatistik ve Geçerlik-Güvenilirlik, Detay Yayıncılık, Ankara.
• ALTAN, S. (2018), Örgütsel Yapıya Bağlı Stres Kaynakları ve Örgütsel Stresin Neden Olduğu Başlıca Sorunlar, Stratejik ve Sosyal Araştırma Dergisi, 2 (3), 137-158.
• ARSHAD, H. ve PUTEH, F. (2015), Determinants of Turnover Intention Among Employees, Journal of Administrative Science, 12 (2), 1-15.
• AWAN, A.G. ve ANJAM, K.U. (2015), Cost of High Employess Turnover Rate in Oil industry of Pakistan, Information and Knowledge Management, 5 (2), 92-102.
• BASIM, N., ve ŞEŞEN, H. (2009), Örgütsel Adalet Algısı-Örgütsel Vatandaşlık Davranışı İlişkisinde İş Tatmininin Aracılık Rolü, 17. Ulusal Yönetim ve Organizasyon Kongresi, Eskişehir, Türkiye.
• BAYRAM, N. (2010), Yapısal Eşitlik Modellemesine Giriş AMOS Uygulamaları, Ezgi Kitabevi, İstanbul.
• BENTLER, P. M. (2006), EQS 6, Structural Equations Program Manual, Multivariate Software Inc., Encino, CA.
• BİNGÖL, D. (2014), İnsan Kaynakları Yönetimi, (9. Baskı), Beta Yayınları, İstanbul.
• BYRNE, B. M. (2016), Structural Equation Modeling With AMOS: Basic Concepts, Applications and Programming (2. Edition): Routledge.
• CHAO, M. C., JOU, R. C., LIAO, C. C. ve KUO, C. W. (2015), Workplace Stress, Job Satisfaction, Job Performance, and Turnover Intention of Health Care Workers in Rural Taiwan, Asia-Pacific Journal of Public Health, 27 (2), NP1827 –NP1836.
• CHEN, X., LI, R., ZHANG, Y., YANG, J., YAO, H., ZHU, S. ve TAN, X. (2019), Moderating Role of Job Satisfaction on Turnover Intention and Burnout among Workers in Primary Care Institutions: Across-Sectional Study, BMC Public Health, 19, 1526.
• CHINENYE, C-N. (2017), Workplace Conflict and Employees’ Intention to Quit in Private Healthcare Organizations in Rivers State, Scholarly Journal of Science Research and Essay, 6 (3), 48-60.
• COOPER, C. L., CLARKE, S. ve ROWBOTTOM, M. (1999), Occupational Stress, Job Satisfaction and Well-Being in Anaesthetists. Stress Medicine, Stress Medicine, 15, 115-126.
• CHEGİNİ, Z., ASGHARİ JAFARABADİ, M., ve KAKEMAM, E. (2019), Occupational Stress, Quality of Working Life and Turnover Intention amongst Nurses, Nursing in Critical Care, 24 (5), 283-289.
• DE DREU, C. ve BEERSMA, B. (2005), Conflict in Organizations: Beyond Effectiveness and Performance, European Journal of Work and Organizational Psychology, 14 (2), 105-117.
• DÜŞÜKCAN, M. (2018), İş Örgütlerinde Çatışmaların Oluşum Kaynakları ve Türleri: Büyük Ölçekli Sanayi İşletmelerinde Bir Uygulama, Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 40, 32-43.
• FLANAGAN, N. A. ve FLANAGAN, T. J. (2002), An Analysis of the Relationship Between Job Satisfaction and Job Stress in Correctional Nurses, Research in Nursing & Health, 25, 282-294.
• FRİEDMAN, R. A., TIDD, S. T., CURALL, S. C. ve TSAI, J. C. (2000), What Goes Around Comes Around: The Impact of Personal Conflict Style on Work Conflict and Stress, The International Journal of Conflict Management, 11 (1), 32-55.
• HANSUNG, K. ve SUN YOUNG, L. (2009), Supervisory Communication, Burnout, and Turnover Intention Among Social Workers in Health Care Setting, Social Work in Health Care, 48:364–385, 2009.
• KARABAY, M. E. (2015), Sağlık Personelinin İş Stresi, İş-Aile Çatışması ve İş-Aile-Hayat Tatminlerine Yönelik Algılarının İşten Ayrılma Niyeti Üzerindeki Etkilerinin Belirlenmesi Üzerine Bir Araştırma, Çanakkale Onsekiz Mart Üniversitesi Yönetim Bilimleri Dergisi, 13 (26), 113-134.
• KAUR, B. ve MOHINDRU, P. (2013), Antecedents of Turnover Intentions: A Literature Review, Global Journal of Management and Business Studies, ISSN 2248-9878, 3 (10), 1219-1230.
• KAYA, E. (2010), İş Stresi ve Tükenmişlik Duygusunun İşten Ayrılma Niyeti Üzerine Etkileri: Sağlık Personeli Üzerinde Bir Uygulama, Yayınlanmamış Yüksek Lisans Tezi, Gebze Yüksek Teknoloji Enstitüsü Sosyal Bilimler Enstitüsü, Gebze.
• KIM, H., ve LEE, S. Y. (2009), Supervisory Communication, Burnout and Turnover Intention among Social Workers in Health Care Settings, Social Work in Health Care, 48, 364-385.
• KIM, S. TAM, L., KIM, J. ve RHEE, Y. (2017), Determinants of Employee Turnover Intention: Understanding the Roles of Organizational Justice, Supervisory Justice, Authoritarian Organizational Culture and Organization-Employee Relationship Quality, Corporate Communications, 22 (3), 308-332.
• KIM, W. S., NICOTERA, A. M. ve MCNULTY, J. (2015), Nurses’ Perceptions of Conflict as Constructive or Destructive, Journal of Advanced Nursing, 71 (9), 2073-2083.
• KIM, M-H. ve YI, Y-J. (2019), Impact of Leader-Member-Exchange and Team-Member-Exchange on Nurses’ Job Satisfaction and Turnover Intention, International Nursing Review, 66, 242-249.
• KOENIG, R. (2019), The Most Stressful Jobs, https://Money.Usnews.Com/Careers/Company Culture/Slideshows/The-Most-Stressful-Jobs?Slide=2, (Erişim Tarihi: 07.09. 2019).
• LABRAGUE, L. J., GLOE, D. ve MCENROE, D. M. (2018), Factors Influencing Turnover Intention among Registered Nurses in Samar Philippines, Applied Nursing Research, 39, 200-206.
• LI, N., ZHANG L., XIAO, G., CHEN, J. ve LU, Q. (2019), The Relationship between Workplace Violence, Job Satisfaction and Turnover Intention in Emergency Nurses, International Emergency Nursing, 45, 50-55.
• LIU, J., ZHU, B., WU, J. ve MAO, Y. (2019), Job Satisfaction, Work Stress and Turnover Intentions among Rural Health Workers: A Cross-Sectional Study in 11 Western Provinces of China, BMC Family Practice, 20, 9.
• LU, Y., HU, X. M., HUANG, X. L., ZHUANG, X. D., GUO, P., FENG, L. F., HU, W., CHEN, L., ZOU, H. ve HAO, Y. T. (2017), The Relationship between Job Satisfaction, Work Stress, Work–Family Conflict and Turnover Intention among Physicians in Guangdong, China: A Cross-Sectional Study, BMJ Open, 7, E014894.
• MANİSALI, A. (2013), Hekim-Hemşire Arasındaki Çatışma Nedenleri, Yayımlanmamış Yüksek Lisans Tezi, Haliç Üniversitesi Sağlık Bilimleri Enstitüsü, İstanbul.
• MEYDAN, C. H. ve ŞEŞEN, H. (2011), Yapısal Eşitlik Modellemesi-AMOS Uygulamaları, Detay Yayıncılık, Ankara.
• MIRELA, B. ve ADRIANA, C. M. (2011), Organizational Stress and Its Impact on Work Performance, Annals of Faculty of Economics, University of Oradea, Faculty of Economics, 1 (Special), 333-337.
• MOBLEY, W. H., HORNER, S. O. ve HOLLINGSWORTH, A. T. (1978), An Evaluation of Precursors of Hospital Employee Turnover, Journal of Applied Psychology, 63 (4), 408-414.
• MORREIM, E. H. (2014), Conflict Resolution in Healthcare Connections, Health Lawyer, 26 (3), 10-15.
• MOSADEGHRAD, A. M., FERLIE, E. ve ROSENBERG, D. (2011), A Study of Relationship Between Job Stress, Quality of Working Life and Turnover Intention Among Hospital Employees, Health Services Management Research, 24, 170-181.
• MOSEDEGHRAD, A. M. (2013), Occupational Stress and Turnover Intention: Implications for Nursing Management, International Journal of Health Policy and Management, 1 (2), 169-176.
• O’BRIEN-PALLAS, L. ve BAUMANN, A. (1992), Quality of Nursing Worklife Issues-A Unifying Framework, Canadian Journal of Nursing Administration, 5 (2), 12-16.
• PARVEEN, M., MAIMANI, K. ve KASSIM, N. M. (2017), Quality of Work Life: The Determinants of Job Satisfaction and Job Retention Among Registered Nurses (Rns) and Other Health Care Professionals (Ohps), International Journal For Quality Research, 11, 173-194.
• PETERSON, R. A., ve KIM, Y. (2013), On the Relationship between Coefficient Alpha and Composite Reliability, Journal of Applied Psychology, 98 (1), 194-198.
• RAMASODI, J. M. B. (2010), Factors Influencing Job Satisfaction Among Healthcare Professionals at South Rand Hospital, Faculty of Health Systems, Master Thesis, University of Limpopo, Faculty of Health Systems Management and Policy, Limpopo, South Africa.
• SRIVASTAVA S., MISRA R. ve MADAN P. (2019), The Saviors Are Also Humans’: Understanding the Role of Quality of Work Life on Job Burnout and Job Satisfaction Relationship of Indian Doctors, Journal of Health Management 21 (2), 210-229.
• SOUSA-POZA, A. ve HENNEBERGER, F. (2004), Analyzing Job Mobility with Job Turnover Intentions: An International Comparative Study, Journal of Economic Issues, 38 (1), 113-137.
• SUHYUN, O. ve HYEONGSU, K. (2019), Turnover Intention and Its Related Factors of Employed Doctors in Korea, International Journal of Environmental Research and Public Health, 16, 2509.
• TABAK N. ve KOPRAK O. (2007), Relationship between How Nurses Resolve Their Conflicts with Doctors, Their Stress and Job Satisfaction, Journal of Nursing Management 15, 321-331.
• TEKİNGÜNDÜZ, S., ve KURTULDU, A. (2015), İşten Ayrılma Niyeti, İş Tatmini, Örgütsel Bağlılık, Liderlik ve İş Stresi Arasındaki İlişkilerin Analizi: Bir Hastane Örneği, Journal of Human Sciences, 12 (1), 1501-1517.
• YILDIRIM, Y., TAŞMEKTEPLİGİL, M. Y., ÜZÜM, H. ve BULUT, D. (2011), Kısa Versiyon Örgütsel Stres Ölçeğinin Türkçeye Uyarlanması: Geçerlilik ve Güvenirlik Çalışması, Selçuk Üniversitesi Beden Eğitimi ve Spor Bilim Dergisi, 13 (1), 103-108.
• WU, T-Y., FOX, D. P., STOKES, C. ve ADAM, C. (2012), Work-Related Stress and Intention to Quit in Newly Graduated Nurses, Nurse Education Today, 32, 669-674.
• YAŞLIOĞLU, M. M. (2017), Sosyal Bilimlerde Faktör Analizi ve Geçerlilik: Keşfedici ve Doğrulayıcı Faktör Analizlerinin Kullanılması, IUJSB, 46 (Özel Sayı), 74-85.
• ZAHEER, S., GINSBURG, L., WONG, H. J., THOMSON, K., BAIN, L. ve WULFFHART, Z. (2019), Turnover Intention of Hospital Staff in Ontario, Canada: Exploring the Role of Frontline Supervisors, Teamwork and Mindful Organizing, Human Resources for Health, 17, 66.
• ZHANG, L-F., YOU, L-M., LIU, K., ZHENG, J., FANG, J-B., LU, M-M., LV A-L., MA, W-G., WANG, J., WANG, S-H., WU, X., ZHU, X-W. ve BU, X-Q. (2014), The Association of Chinese Hospital Work Environment with Nurse Burnout, Job Satisfaction, and Intention to Leave, Nursing Outlook, 62 (2), 128-37.