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THE EFFECTS OF RADIO FREQUENCY IDENTIFICATION (RFID) TECHNOLOGY ON SUPPLY CHAIN PERFORMANCE: A CASE STUDY IN LOGISTICS INDUSTRY

Yıl 2022, DİJİTAL DÖNÜŞÜM VE VERİMLİLİK, 91 - 109, 12.01.2022

Gözde Yangınlar , Cihat Köksal

https://doi.org/10.51551/verimlilik.989369

Öz

Purpose: Global competition and dynamic market conditions have enabled rapid changes in the operational activities of logistics companies. Logistics businesses aiming to reduce costs and renew their product and service processes have begun to comprehensively consider Radio Frequency Identification (RFID) technology to evaluate supply chain performance. The purpose of this study is to examine the effect of RFID technology's sub-dimensions on supply chain performance.

Methodology: The universe of the research consists of 85 logistics companies that are members of the International Transport Association (UND). Data are collected from 364 logistics employees through survey using the Convenience Sampling Method.

Findings: As a result of the research, it was determined that the technological dimension of RFID positively affects financial, logistics and customer service performance. In addition, the organizational dimension of RFID leads to an increase in logistics and customer service performance. In contrast, the environmental dimension of RFID has proven to have a negative impact on financial and customer service performance.

Originality: No study is found that examines the effect of RFID technology on supply chain performance in the Turkish logistics industry. This study aims to fill the gap in this important issue.

Anahtar Kelimeler

RFID Supply Chain Performance Logistics

Kaynakça

  • Aboelmaged, M.G. (2014). “Predicting E-readiness at Firm-Level: An Analysis of Technological, Organizational and Environmental (TOE) Effects on E-Maintenance Readiness in Manufacturing Firms”, International Journal of Information Management, 34(5), 639-651.
  • Alchemer, (2021). “What is SPSS and How Does it Benefit Survey Data Analysis”, https://www.alchemer.com/resources/blog/what-is-spss/, (Erişim tarihi: 11.12.2021).
  • Askariazad, M. ve Wanous, M. (2009). “A Proposed Value Model for Prioritising Supply Chain Performance Measures”, International Journal of Business Performance and Supply Chain Modelling, 1(2-3), 115-128.
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  • Bibi, F., Guillaume, C., Gontard, N. ve Sorli, B. (2017). “A Review: RFID Technology Having Sensing Aptitudes for Food Industry and Their Contribution to Tracking and Monitoring of Food Products”, Trends in Food Science & Technology, 62, 91-103.
  • Bottani, E. ve Rizzi, A. (2008). “Economical Assessment of the Impact of RFID Technology and EPC System on the Fast-Moving Consumer Goods Supply Chain”, International Journal of Production Economics, 112, 548-569.
  • Bulsara, H.P., Qureshı, M.N. ve Patel, H. (2014). “Supply Chain Performance Measurement an Exploratory Study”, International Journal of Logistics System Management, 18(2), 231.
  • Cao, Q., Jones, D.R. ve Sheng, H. (2014). “Contained Nomadic Information Environments: Technology, Organization, and Environment Influences on Adoption of Hospital RFID Patient Tracking”, Information & Management, 51(2), 225-239.
  • Castro, L. ve Wamba, S.F. (2007). “An Inside Look at RFID Technology”, Journal of Technology Management & Innovation, 2(1), 128-141.
  • Chan, F.T.S. (2003). “Performance Measurement in a Supply Chain”, The International Journal of Advanced Manufacturing Technology, 21(7), 534-548.
  • Chand, P., Thakkar, J.J. ve Ghosh, K.K. (2020). “Analysis of Supply Chain Performance Metrics for Indian Mining Earthmoving Equipment Manufacturing Companies Using Hybrid MCDM Model”, Resources Policy, 68, 1-20.
  • Chang, Y.B. (2011). “Does RFID Improve Firms' Financial Performance? An Empirical Analysis”, Information Technology Management, 12, 273-285.
  • Chao, C.C., Yang, J.M. ve Jen, W.Y. (2007). “Determining Technology Trends and Forecasts of RFID by a Historical Review and Bibliometric Analysis from 1991 to 2005”, Technovation, 27, 268-279.
  • Chow, H.K.H., Choy, K.L., Lee, W.B. ve Lau, K.C. (2006). “Design of a RFID Case-Based Resource Management System for Warehouse Operations”, Expert Systems with Applications, 30, 561–576.
  • Chong, A.Y., Liu, M. J., Luo, J. ve Keng-Boon, O. (2015). “Predicting RFID Adoption in Healthcare Supply Chain from the Perspectives of Users”, International Journal of Production Economics, 159, 66-75.
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  • Condea, C., Thiesse, F. ve Fleisch, E. (2012). “RFID-Enabled Shelf Replenishment with Backroom Monitoring in Retail Stores”, Decision Support Systems, 52(4), 839-849.
  • Cui, L., Deng, J., Liu, F., Zhang, Y. ve Xu, M. (2017). “Investigation of RFID Investment in a Single Retailer Two-Supplier Supply Chain with Random Demand to Decrease Inventory Inaccuracy”, Journal of Cleaner Production, 142, 2028-2044.
  • De Mattos, C.A. ve Laurindo, F.J.B. (2017). “Information Technology Adoption and Assimilation: Focus on the Suppliers Portal”, Computers In Industry, 85, 48-57.
  • Delen, D., Hardgrave, B.C. ve Sharda, R. (2007). “RFID for Better Supply-Chain Management Through Enhanced Information Visibility”, Production and Operations Management, 16(5), 613-624.
  • Doerr, K.H., Gates, W.R. ve Mutty, J.E. (2006). “A Hybrid Approach to the Valuation of RFID/MEMS Technology Applied to Ordnance Inventory”, International Journal of Production Economics, 103, (2), 726-741.
  • Dolgui, A. ve Proth, J.M. (2008). “RFID Technology in Supply Chain Management: State of the Art and Perspectives”, Proceedings of the 17th World Congress the International Federation of Automatic Control Seoul, Korea, 4465-4475.
  • Feng, M., Yu, W., Wang, X., Wong, C.Y., Xu, M. ve Xiao, Z. (2018). “Green Supply Chain Management and Financial Performance: The Mediating Roles of Operational and Environmental Performance”, Business Strategy and the Environment, 27(7), 811-824.
  • Finkenzeller, K. (2010). “RFID Handbook Fundamentals and Applications”, John Wiley & Sons Ltd. Publication, Third Editions.
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RADYO FREKANSI TANIMLAMA (RFID) TEKNOLOJİSİNİN TEDARİK ZİNCİRİ PERFORMANSINA ETKİLERİ: LOJİSTİK ENDÜSTRİSİNDE BİR VAKA ÇALIŞMASI

Yıl 2022, DİJİTAL DÖNÜŞÜM VE VERİMLİLİK, 91 - 109, 12.01.2022

Gözde Yangınlar , Cihat Köksal

https://doi.org/10.51551/verimlilik.989369

Öz

Amaç: Küresel rekabet ve dinamik pazar koşulları lojistik işletmelerinin operasyonel faaliyetlerinde hızla değişimlerin meydana gelmesine imkân sağlamıştır. Maliyetleri düşürmeyi, ürün ve hizmet süreçlerini yenilemeyi amaç edinen lojistik işletmeleri, tedarik zinciri performansını değerlendirmek için Radyo Frekansı Tanımlama (RFID) teknolojisini kapsamlı bir biçimde ele almaya başlamışlardır. Bu çalışmanın amacı, RFID teknolojisinin alt boyutlarının tedarik zinciri performansının üzerindeki etkisini incelemektir.

Yöntem: Araştırmanın evrenini, Uluslararası Nakliyatlar Derneğine (UND) üye olan 85 lojistik işletmesi oluşturmaktadır. Kolayda Örnekleme Yöntemi ile 364 lojistik çalışanından anket aracılığıyla veriler toplanmıştır.

Bulgular: Araştırmanın sonucunda RFID’nin teknolojik boyutunun finansal performansı, lojistik performansı ve müşteri hizmetleri performansını pozitif yönde etkilediği tespit edilmiştir. Ayrıca RFID’nin organizasyonel boyutu lojistik performansının ve müşteri hizmetleri performansının artmasına kaynaklık etmektedir. Buna karşın, RFID’nin çevresel boyutu finansal performansı ve müşteri hizmetleri performansı üzerinde negatif bir etkisinin olduğu kanıtlanmıştır.

Özgünlük: RFID teknolojisinin tedarik zincir performansı üzerindeki etkisini inceleyen farklı çalışmalar olmasına karşın, Türk lojistik sektöründe benzer doğrultuda yapılan bir çalışmaya rastlanmamıştır. Bu çalışma, bu önemli konudaki boşluğu doldurmayı amaçlamaktadır.

Anahtar Kelimeler

RFID Tedarik Zinciri Performansı Lojistik

Kaynakça

  • Aboelmaged, M.G. (2014). “Predicting E-readiness at Firm-Level: An Analysis of Technological, Organizational and Environmental (TOE) Effects on E-Maintenance Readiness in Manufacturing Firms”, International Journal of Information Management, 34(5), 639-651.
  • Alchemer, (2021). “What is SPSS and How Does it Benefit Survey Data Analysis”, https://www.alchemer.com/resources/blog/what-is-spss/, (Erişim tarihi: 11.12.2021).
  • Askariazad, M. ve Wanous, M. (2009). “A Proposed Value Model for Prioritising Supply Chain Performance Measures”, International Journal of Business Performance and Supply Chain Modelling, 1(2-3), 115-128.
  • Banks, J., Hanny, D., Pachano, M.A. ve Thompson, L.G. (2007). “RFID Applied”, John Wiley & Sons, Inc.
  • Bibi, F., Guillaume, C., Gontard, N. ve Sorli, B. (2017). “A Review: RFID Technology Having Sensing Aptitudes for Food Industry and Their Contribution to Tracking and Monitoring of Food Products”, Trends in Food Science & Technology, 62, 91-103.
  • Bottani, E. ve Rizzi, A. (2008). “Economical Assessment of the Impact of RFID Technology and EPC System on the Fast-Moving Consumer Goods Supply Chain”, International Journal of Production Economics, 112, 548-569.
  • Bulsara, H.P., Qureshı, M.N. ve Patel, H. (2014). “Supply Chain Performance Measurement an Exploratory Study”, International Journal of Logistics System Management, 18(2), 231.
  • Cao, Q., Jones, D.R. ve Sheng, H. (2014). “Contained Nomadic Information Environments: Technology, Organization, and Environment Influences on Adoption of Hospital RFID Patient Tracking”, Information & Management, 51(2), 225-239.
  • Castro, L. ve Wamba, S.F. (2007). “An Inside Look at RFID Technology”, Journal of Technology Management & Innovation, 2(1), 128-141.
  • Chan, F.T.S. (2003). “Performance Measurement in a Supply Chain”, The International Journal of Advanced Manufacturing Technology, 21(7), 534-548.
  • Chand, P., Thakkar, J.J. ve Ghosh, K.K. (2020). “Analysis of Supply Chain Performance Metrics for Indian Mining Earthmoving Equipment Manufacturing Companies Using Hybrid MCDM Model”, Resources Policy, 68, 1-20.
  • Chang, Y.B. (2011). “Does RFID Improve Firms' Financial Performance? An Empirical Analysis”, Information Technology Management, 12, 273-285.
  • Chao, C.C., Yang, J.M. ve Jen, W.Y. (2007). “Determining Technology Trends and Forecasts of RFID by a Historical Review and Bibliometric Analysis from 1991 to 2005”, Technovation, 27, 268-279.
  • Chow, H.K.H., Choy, K.L., Lee, W.B. ve Lau, K.C. (2006). “Design of a RFID Case-Based Resource Management System for Warehouse Operations”, Expert Systems with Applications, 30, 561–576.
  • Chong, A.Y., Liu, M. J., Luo, J. ve Keng-Boon, O. (2015). “Predicting RFID Adoption in Healthcare Supply Chain from the Perspectives of Users”, International Journal of Production Economics, 159, 66-75.
  • Christopher, M. (1998). “Logistics and Supply Chain Management: Strategies for Reducing Cost and Improving Service”, 2nd ed., Financial Times/Prentice Hall, Harlow, Essex.
  • Chuang, M.L. ve Shaw, W.H. (2007). “RFID: Integration Stages in Supply Chain Management”, IEEE Engineering Management Review, 35(2), 80-87.
  • Condea, C., Thiesse, F. ve Fleisch, E. (2012). “RFID-Enabled Shelf Replenishment with Backroom Monitoring in Retail Stores”, Decision Support Systems, 52(4), 839-849.
  • Cui, L., Deng, J., Liu, F., Zhang, Y. ve Xu, M. (2017). “Investigation of RFID Investment in a Single Retailer Two-Supplier Supply Chain with Random Demand to Decrease Inventory Inaccuracy”, Journal of Cleaner Production, 142, 2028-2044.
  • De Mattos, C.A. ve Laurindo, F.J.B. (2017). “Information Technology Adoption and Assimilation: Focus on the Suppliers Portal”, Computers In Industry, 85, 48-57.
  • Delen, D., Hardgrave, B.C. ve Sharda, R. (2007). “RFID for Better Supply-Chain Management Through Enhanced Information Visibility”, Production and Operations Management, 16(5), 613-624.
  • Doerr, K.H., Gates, W.R. ve Mutty, J.E. (2006). “A Hybrid Approach to the Valuation of RFID/MEMS Technology Applied to Ordnance Inventory”, International Journal of Production Economics, 103, (2), 726-741.
  • Dolgui, A. ve Proth, J.M. (2008). “RFID Technology in Supply Chain Management: State of the Art and Perspectives”, Proceedings of the 17th World Congress the International Federation of Automatic Control Seoul, Korea, 4465-4475.
  • Feng, M., Yu, W., Wang, X., Wong, C.Y., Xu, M. ve Xiao, Z. (2018). “Green Supply Chain Management and Financial Performance: The Mediating Roles of Operational and Environmental Performance”, Business Strategy and the Environment, 27(7), 811-824.
  • Finkenzeller, K. (2010). “RFID Handbook Fundamentals and Applications”, John Wiley & Sons Ltd. Publication, Third Editions.
  • Friscia, T., O’marah, K. ve Souza, J. (2004). “The AMR Research Supply Chain Top 25 and the New Trillion-Dollar Opportunity”, AMR Research Inc., Boston, MA.
  • Gandhi, A.V., Shaikh, A. ve Sheorey, P.A. (2017). “Impact of Supply Chain Management Practices on Firm Performance”, International Journal of Retail Distribution Management, 45(4), 366-384.
  • Gattiker, T.F. ve Goodhue, D.L. (2005). “What Happens After ERP Implementation: Understanding the Impact of Interdependence and Differentiation on Plant‐Level Outcomes”, MIS Quarterly, 29(3) 559‐85.
  • Gaukler, G.M. ve Seifert, R.W. (2007). “Applications of RFID in Supply Chain”, Springer Series in Advanced Manufacturing.
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  • Kumari, L., Narsaiah, K., Grewal, M.K. ve Anurag, R.K. (2015). “Application of RFID in Agri-Food Sector-A Review”, Trends in Food Science & Technology, 43(2), 144-161.
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  • Lefebvre, L.A., Lefebvre, E., Bendavid, Y., Wamba, S.F. ve Boeck, H. (2006). “RFID as an Enabler of B-to-B E-Commerce and its Impact on Business Processes: A Pilot Study of a Supply Chain in the Retail Industry”, In: Proceedings of the 39th Hawaii International Conference on System Sciences.
  • Leung, J., Cheung, W. ve Chu, S. (2014). “Aligning RFID Applications with Supply Chain Strategies”, Information & Management, 51, 260-269.
  • Lin, C.Y. ve Hon, Y.H. (2009). “RFID Technology Adoption and Supply Chain Performance: A Empirical Study in China's Logistics Industry”, Supply Chain Management: An International Journal, 14(5), 369-378.
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  • Li, S. ve Lin, B. (2006) “Accessing Information Sharing and Information Quality in Supply Chain Management”, Decision Support Systems, 42, 1641-1656.
  • Lin, K. ve Lin, C. (2007). “Evaluating the Decision to Adopt RFID Systems Using Analytic Hierarchy Process”, The Journal of the American Academy of Business, Cambridge 11(1), 72-78.
  • Mabad, T., Ali, O., Ally, M., Wamba, S.F. ve Chan, K.C. (2021). “Making Investment Decisions on RFID Technology: An Evaluation of Key Adoption Factors in Construction Firms”, IEEE Access, 9, 36937-36954.
  • Maestrini, V., Luzzini, D., Maccarrone, P.F. ve Caniato, F. (2017). “Supply Chain Performance Measurement Systems: A Systematic Review and Research Agenda”, International Journal of Production Economics, 183, 299-315.
  • Mete, M.H. ve Belgin, O. (2021). “Impact of Knowledge Management Performance on the Efficiency of R&D Active Firms: Evidence from Turkey”, Journal of the Knowledge Economy, 1-19.
  • Mete, M.H. ve Dağdeviren, M. (2017). “Ar-Ge Merkezleri İçin Bilgi Yönetimi Modellemesi ve Bilgi Yönetiminin Ar-Ge Performansı ile İlişkisi”, Verimlilik Dergisi, (2), 75-108.
  • Muller-Seitz, G., Dautzenberg, K., Creusen, U. ve Stromereder, C. (2009). “Customer Acceptance of RFID Technology: Evidence from the German Electronic Retail Sector”, Journal of Retailing and Consumer Services, 16(1), 31-39.
  • Murphy, P.R. ve Poist, R.F. (2000). “Third-Party Logistics: Some User Versus Provider Perspective”, Journal of Business Logistics, 21(1), 121-31.
  • Nebol, E., Uslu, T. ve Uzel, E. (2013). “Tedarik Zinciri Yönetimi ve Lojistik Yönetimi”, Beta Yayıncılık, İstanbul. Neely, A. (2007). “Business Performance Measurement. Unifying Theory and Integrating Practice”, Cambridge University Press, Cambridge.
  • Nikolicic, S., Kilibarda, M., Atanaskovic, P., Dudak, L. ve Ivanisevic, A. (2015). “Impact of RFID Technology on Logistic Process Efficiency in Retail Supply Chains”, Promet-Traffic&Transportation, 27(2), 137-146.
  • Qrunfleh, S. ve Tarafdar, M. (2014). “Supply Chain Information Systems Strategy: Impacts on Supply Chain Performance and Firm Performance”, International Journal of Production Economics, 147(B), 340-350.
  • Realini, C.E. ve Marcos, B. (2014). “Active and Intelligent Packaging Systems for a Modern Society”, Meat Science, 98(3), 404-419.
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  • Ruiz-Garcia, L. ve Lunadei, L. (2011). “The Role of RFID in Agriculture: Applications, Limitations and Challenges”, Computers and Electronics in Agriculture, 79(1), 42-50.
  • Sana, S.S. (2011). “A Production-Inventory Model of Imperfect Quality Products in Athree-Layer Supply Chain”, Decision Support Systems, 50(2), 539-547.
  • Sarac, A., Absi, N. ve Dauzere-Peres, S. (2010). “A Literature Review on the Impact of RFID Technologies on Supply Chain Management”, International Journal of Production Economics, 128, 77-95.
  • Sari, K. (2010). “Exploring the Impacts of Radio Frequency Identification (RFID) Technology on Supply Chain Performance”, European Journal of Operational Research, 207(1), 174-183.
  • Senauer, B. ve Seltzer, J. (2010). “The Changing Face of Food Retailing”, Choices Magazine and the Agricultural and Applied Economics Association, 25(4), 1-5.
  • Shin, S. ve Eksioglu, B. (2015). “An Empirical Study of RFID Productivity in the U.S.Retail Supply Chain”, International Journal of Production Economics, 163, 89-96.
  • Soon, C.B. ve Gutierrez, J.A. (2008). “Effects of the RFID Mandate on Supply Chain Management”, The Journal of Theoretical and Applied Electronic Commerce Research 3(1), 81-91.
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  • Szmerekovsky, J. ve Zhang, J. (2008). “Coordination and Adoption of Item-Level RFID with Vendor Managed Inventory”, International Journal of Production Economics, 114(1), 388-398.
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  • Tao, X. (2009). “Performance Evaluation of Supply Chain Based on Fuzzy Matter- Element Theory”, International Conference on Information Management, Innovation Management and Industrial Engineering, 26-27 Aralık 2009, Xian, China, 549-552.
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  • Tsao, Y., Linh, V. ve Lu, J. (2017). “Closed-Loop Supply Chain Network Designs Considering RFID Adoption”, Computers & Industrial Engineering, 113, 716-726.
  • Tu, Y., Zhou, W. ve Piramuthud, S. (2018). “A Novel Means to Address RFID Tag/Item Separation in Supply Chains”, Decision Support Systems, 115, 13-23.
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  • Ustundag, A. ve Tanyas, M. (2009). The Impacts of Radio Frequency Identification (RFID) Technology on Supply Chain Costs”, Transportation Research Part E: Logistics and Transportation Review, 45(1), 29-38.
  • Veeramani, D., Tang, J. ve Alfonso Gutierrez, A. (2008). “A Framework for Assessing the Value of RFID Implementation by Tier-One Suppliers to Major Retailers”, The Journal of Theoretical and Applied Electronic Commerce Research 3(1), 55-70.
  • Venkatesh, V.G., Zhang, A., Deakıns, E., Luthra, S. ve Mangla, S. (2018). “A Fuzzy AHP-TOPSIS Approach to Supply Partner Selection in Continuous Aid Humanitarian Supply Chains”, Annals of Operations Research 283(1), 1517-1550.
  • Vlachos, I.P. (2014). “A Hierarchical Model of the Impact of RFID Practices on Retail Supply Chain Performance”, Expert Systems with Applications, 41, 5-19.
  • Wamba, S.F. (2012). “Achieving Supply Chain Integration Using RFID Technology: The Case of Emerging Intelligent B‐to‐B E‐Commerce Processes in a Living Laboratory”, Business Process Management Journal, 18(1) 58-81.
  • Wang, Y.M., Wang, Y.S. ve Yang, Y.F. (2010). “Understanding the Determinants of RFID Adoption in the Manufacturing Industry”, Technological Forecasting and Social Change, 77(5), 803-815.
  • Whitaker, J., Mithas, S. ve Krishnan, M.S. (2007). “A Field Study of RFID Deployment and Return Expectations”, Production and Operations Management, 16 (5), 599-612.
  • Wilding, R. ve Delgardo, T. (2004). “RFID Demystified: Part 3, Company Case Studies”, Logistics and Transport Focus, 6(5), 32-42.
  • Yangınlar, G. (2020). “Depo İş Süreçlerinde RFID Teknolojisinin Önemi, Üretim Yönetimi”, Ankara, Akademisyen Yayınevi.
  • Yazgan, H.İ. ve Yıldız, M.S. (2017). “Bilgi Sistemleri Stratejilerinin Tedarik Zinciri Performansına Etkisi: İhracat Yapan İşletmeler Üzerine Bir Araştırma”, The Journal of International Social Research, 10(52), 1260-1277.
  • Yoon, C., Lim, D. ve Park, C. (2020). “Factors Affecting Adoption of Smart Farms: The Case of Korea”, Computers in Human Behavior, 108(106309), 1-10.
Toplam 90 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Gözde Yangınlar 0000-0002-3814-2982

Cihat Köksal 0000-0003-4621-7697

Yayımlanma Tarihi 12 Ocak 2022
Gönderilme Tarihi 1 Eylül 2021
Yayımlandığı Sayı Yıl 2022 DİJİTAL DÖNÜŞÜM VE VERİMLİLİK

Kaynak Göster

APA Yangınlar, G., & Köksal, C. (2022). RADYO FREKANSI TANIMLAMA (RFID) TEKNOLOJİSİNİN TEDARİK ZİNCİRİ PERFORMANSINA ETKİLERİ: LOJİSTİK ENDÜSTRİSİNDE BİR VAKA ÇALIŞMASI. Verimlilik Dergisi91-109. https://doi.org/10.51551/verimlilik.989369
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