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Examining the Relationships Between Organizational Gossip, Emotional Exhaustion and Collaboration: The Case of Tourism Academics

Yıl 2023, Cilt: 13 Sayı: 2, 287 - 300, 13.10.2023

Emre Yaşar , Nesrin Aydın Alakuş , Bilal Nadir Alkan , Harun Reşit Gündoğan

https://doi.org/10.53478/yuksekogretim.1295758

Öz

This study aims to bring a different point of view to research on organizational gossip. Another aim is to show organizational work gossip’s positive and negative effects on organizational emotions and behavior. This study examined the effects of negative and positive work gossip on emotional exhaustion and collaboration. The impact of emotional exhaustion on collaboration was also discussed. The research universe consists of the academic staff in the tourism departments of the Turkish universities. A questionnaire form was prepared on an online platform and administered between 16 January and 30 March 2023. The questionnaire was sent to the academics via e-mail, and 489 academics participated. According to the analysis results, negative work gossip has a positive and significant effect on emotional exhaustion. Positive work gossip does not significantly affect emotional exhaustion. Negative work gossip has a negative and significant impact on collaboration. In contrast, positive work gossip positively and significantly affects collaboration. Emotional exhaustion has a negative and significant effect on collaboration.

Anahtar Kelimeler

Organizational Gossip Emotional Exhaustion Collaboration Organizational Behavior Academicians

Kaynakça

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Örgütsel Dedikodu, Duygusal Tükenme ve İşbirliği Arasındaki İlişkilerin İncelenmesi: Turizm Akademisyenleri Örneği

Yıl 2023, Cilt: 13 Sayı: 2, 287 - 300, 13.10.2023

Emre Yaşar , Nesrin Aydın Alakuş , Bilal Nadir Alkan , Harun Reşit Gündoğan

https://doi.org/10.53478/yuksekogretim.1295758

Öz

Bu araştırma ile birlikte örgütsel dedikodu araştırmalarına farklı bir bakış açısı kazandırılması hedeflenmektedir. Örgüt içi duygu ve davranışlar kapsamında örgütsel iş dedikodusunun hem olumlu hem olumsuz etkililiğini gösterebilmek de bir diğer hedeftir. Bu araştırmada, olumsuz ve olumlu iş dedikodusunun duygusal tükenme ve iş birliği üzerine etkileri incelenmiştir. Ayrıca duygusal tükenmenin iş birliği üzerindeki etkisi de incelenmiştir. Araştırmanın evrenini, Türkiye’deki üniversitelerin turizm bölümlerindeki akademisyenler oluşturmaktadır. Araştırma kapsamında, çevrimiçi bir platform üzerinden anket formu hazırlanmış ve 16 Ocak- 30 Mart 2023 tarihleri arasında uygulanmıştır. Anket formu, akademisyenlere elektronik posta aracılığıyla gönderilmiş ve 489 akademisyen katılım sağlamıştır. Analiz sonuçlarına göre olumsuz iş dedikodusu duygusal tükenmeyi pozitif ve anlamlı bir şekilde etkilemektedir. Olumlu iş dedikodusu ise duygusal tükenme üzerinde anlamlı bir etkiye sahip değildir. Olumsuz iş dedikodusu iş birliğini negatif ve anlamlı bir şekilde etkilemektedir. Olumlu iş dedikodusu ise iş birliğini pozitif ve anlamlı bir şekilde etkilemektedir. Duygusal tükenme iş birliğini negatif ve anlamlı bir şekilde etkilemektedir.

Anahtar Kelimeler

Örgütsel Dedikodu Duygusal Tükenme İş birliği Örgütsel Davranış Akademisyenler

Kaynakça

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  • Hur, W. M., Kim, B. S., & Park, S. J. (2015). The relationship between coworker incivility, emotional exhaustion, and organizational outcomes: The mediating role of emotional exhaustion. Human Factors and Ergonomics in Manufacturing & Service Industries, 25(6), 701-712. https://doi.org/10.1002/hfm.20587
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  • Karabıyık, L., Eker, M. ve Anbar, A., (2008). Determining the factors that affect burnout among Academics. Ankara Üniversitesi SBF Dergisi, 63 (2): 91-115.
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  • Leiter, M. P., & Maslach, C. (1988). The impact of interpersonal environment on burnout and organizational commitment. Journal of organizational behavior, 9(4), 297-308. https://doi.org/10.1002/ job.4030090402
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  • Liu, X. Y., Kwan, H. K., & Zhang, X. (2020). Introverts maintain creativity: A resource depletion model of negative workplace gossip. Asia Pacific Journal of Management, 37, 325-344. https:// doi.org/10.1007/s10490-018-9595-7
  • Lorenzetti, L., Jacobsen, M., Lorenzetti, D. L., Nowell, L., Pethrick, H., Clancy, T., ... & Oddone Paolucci, E. (2022). Fostering Learning and Reciprocity in Interdisciplinary Research. Small Group Research, 53(5), 755-777. https://doi. org/10.1177/10464964221089836
  • Maslach, C., & Goldberg, J. (1998). Prevention of burnout: new perspectives. Applied and preventive psychology, 7(1), 63-74. https://doi.org/10.1016/S0962-1849(98)80022-X
  • Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of organizational behavior, 2(2), 99-113. https:// doi.org/10.1002/job.4030020205
  • Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual review of psychology, 52(1), 397-422. https://doi. org/10.1146/annurev.psych.52.1.397
  • Maslach, C. (2003). Job burnout: new directions in research and intervention. Current directions in psychological science, 12(5), 189- 192. https://doi.org/10.1111/1467-8721.01258
  • Mawhinney, L. (2010). Let’s lunch and learn: Professional knowledge sharing in teachers’ lounges and other congregational spaces. Teaching and Teacher Education, 26(4), 972-978. https:// doi.org/10.1016/j.tate.2009.10.039
  • McAndrew, F. T., Bell, E. K., & Garcia, C. M. (2007). Who do we tell and whom do we tell on? Gossip as a strategy for status enhancement 1. Journal of Applied Social Psychology, 37(7), 1562- 1577. https://doi.org/10.1111/j.1559-1816.2007.00227.x
  • Michelson, G., van Iterson, A., & Waddington, K. (2008). Special Issue on Gossip in/around Organizations. Group & Organization Management, 33(4), 485-488. https://doi. org/10.1177/1059601108322739
  • Michelson, G., Van Iterson, A., & Waddington, K. (2010). Gossip in organizations: Contexts, consequences, and controversies. Group & Organization Management, 35(4), 371-390. https://doi. org/10.1177/1059601109360389
  • Mishra, J. (1990). Managing the grapevine. Public Personnel Management, 19(2), 213–228. https://doi.org/10.1177/00910260900190020
  • Murray, A. (2022). Issues with Romance in the Workplace Environment. Canadian Journal of Family and Youth/Le Journal Canadien de Famille et de la Jeunesse, 14(2), 41-50. https://doi. org/10.29173/cjfy29764
  • Murtaza, G., Neveu, J. P., Khan, R., & Talpur, Q. U. A. (2022). Gossip 2.0: The role of social media and moral attentiveness on counterproductive work behaviour. Applied Psychology. (1), 11950. https://doi.org/10.1111/apps.12449
  • Noon, M., & Delbridge, R. (1993). News from behind my hands: Gossip in organizations. Organization Studies, 14(1), 23–36. https://doi.org/10.1177/017084069301400103
  • Padua, R. N., Lerin, M. M., Tumapon, T. T., & Panares, Z. A. (2010). Patterns and dynamics of an arrogance-competence theory in organizations. Liceo Journal of Higher Education Research, 6(2), 76-98.
  • Potter, B. A. (2009). Overcoming job burnout: How to renew enthusiasm for work. Ronin Publishing.
  • Qin, L., Lu, J., Zhou, Y., Wijaya, T. T., Huang, Y., & Fauziddin, M. (2022). Reduction of Academic Burnout in Preservice Teachers: PLS-SEM Approach. Sustainability, 14(20), 13416. https://doi. org/10.3390/su142013416
  • Rooks, G., Tazelaar, F., & Snijders, C. (2011). Gossip and reputation in business networks. European Sociological Review, 27(1), 90–106. https://doi.org/10.1093/esr/jcp062
  • Saeed, A., Kehkishan, S., & Sameer, M. (2022). Divorce status in the Pakistani workplace: women’s narratives on stigma, outcomes and coping strategies. Equality, Diversity and Inclusion: An International Journal, (ahead-of-print). https://doi.org/10.1108/ EDI-05-2021-0129
  • Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate. Journal of applied Psychology, 90(6), 1217-1227. https://doi. org/10.1037/0021-9010.90.6.1217
  • Schalk, R. & Curşeu, P. L. (2010). Cooperation in Organizations, Journal of Managerial Psychology, 25(5), 453-459. https://doi. org/10.1108/02683941011048364
  • Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multisample study. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 25(3), 293-315. https://doi.org/10.1002/job.248
  • Siegall, M., & McDonald, T. (2004). Person-organization value congruence, burnout and diversion of resources. Personnel Review, 33(3), 291–301. https://doi.org/10.1108/00483480410528832
  • Spoelma, T. M., & Hetrick, A. L. (2021). More than idle talk: Examining the effects of positive and negative team gossip. Journal of Organizational Behavior, 42(5), 604-618. https://doi.org/10.1002/ job.2522
  • Sun, T., Schilpzand, P., & Liu, Y. (2023). Workplace gossip: an integrative review of its antecedents, functions, and consequences. Journal of Organizational Behavior, 44(2), 311- 334. https://doi.org/10.1002/job.2653
  • Şantaş, G., Akbolat, M., & Sağlam, H. (2019). Sağlık çalışanlarında örgütsel affetme ve örgütsel dedikodunun intikam niyeti üzerindeki etkisi. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, (36). 131-148
  • Tsai, K. H. (2009). Collaborative networks and product innovation performance: Toward a contingency perspective. Research policy, 38(5), 765-778. https://doi.org/10.1016/j. respol.2008.12.012
  • Ugwu, F. O., Onyishi, E. I., Anozie, O. O., & Ugwu, L. E. (2022). Customer incivility and employee work engagement in the hospitality industry: roles of supervisor positive gossip and workplace friendship prevalence. Journal of Hospitality and Tourism Insights, 5(3), 515-534. https://doi.org/10.1108/JHTI- 06-2020-0113
  • Usta, M. E., Kaya, A. & Özyurt, D. (2018). Örgütsel dedikodu yönetimi. Harran Education Journal, 3(2), 1-13. https://doi. org/10.22596/2018.0302.1.13
  • Ünlü, O. & Yürür, S. (2011). Duygusal Emek, Duygusal Tükenme Ve Görev/Bağlamsal Performans İlişkisi: Yalova’da Hizmet Sektörü Çalışanları İle Bir Araştırma. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, (37), 183-207.
  • Wax, A., Rodriguez, W. A., & Asencio, R. (2022). Spilling tea at the water cooler: A meta-analysis of the literature on workplace gossip. Organizational Psychology Review, 12(4), 453-506. https:// doi.org/10.1177/20413866221112383
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  • Wu, X., Kwan, H. K., Wu, L. Z., & Ma, J. (2018). The effect of workplace negative gossip on employee proactive behavior in China: The moderating role of traditionality. Journal of Business Ethics, 148, 801-815. https://doi.org/10.1007/s10551-015-3006- 5
  • Vaidyanathan, B., Khalsa, S., & Ecklund, E. H. (2016). Gossip as social control: Informal sanctions on ethical violations in scientific workplaces. Social Problems, 63(4), 554-572. https://doi. org/10.1093/socpro/spw022
  • Yao, Z., Luo, J., & Zhang, X. (2020). Gossip is a fearful thing: The impact of negative workplace gossip on knowledge hiding. Journal of Knowledge Management, 24(7), 1755-1775. https://doi.org/10.1108/JKM-04-2020-0264
  • Yavuz, M. & Levent, A. F. (2021). Teachers’ opinions on the causes and effects of gossip and rumor in schools, E-International Journal of Educational Research, 12(4), 41-67. https://doi.org/10.19160/eijer. 890665
  • Ye, Y., Zhu, H., Deng, X., & Mu, Z. (2019). Negative workplace gossip and service outcomes: An explanation from social identity theory. International Journal of Hospitality Management, 82, 159- 168. https://doi.org/10.1016/j.ijhm.2019.04.020
  • Yoleri, S. & Bostancı, M. Ö., (2012). Determining the factors that affect burnout and job satisfaction among Academics: A sample application on the Hitit University. Turkish Studies, 7 (4): 589- 600.
  • Yucel, M., Sjobeck, G. R., Glass, R., & Rottman, J. (2021). Being in the know: Social network analysis of gossip and friendship on a college campus. Human Nature, 32(3), 603-621. https://doi. org/10.1007/s12110-021-09409-5
  • Zhang, S., Chen, G., Chen, X. P., Liu, D., & Johnson, M. D. (2014). Relational versus collective identification within workgroups: Conceptualization, measurement development, and nomological network building. Journal of Management, 40(6), 1700-1731. https://doi.org/10.1177/0149206312439421
Toplam 91 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Eğitim Üzerine Çalışmalar
Bölüm Araştırma Makalesi
Yazarlar

Emre Yaşar 0000-0003-1573-0930

Nesrin Aydın Alakuş 0000-0001-7263-4457

Bilal Nadir Alkan 0000-0002-4330-3613

Harun Reşit Gündoğan 0000-0001-9053-162X

Erken Görünüm Tarihi 29 Eylül 2023
Yayımlanma Tarihi 13 Ekim 2023
Yayımlandığı Sayı Yıl 2023 Cilt: 13 Sayı: 2

Kaynak Göster

APA Yaşar, E., Aydın Alakuş, N., Alkan, B. N., Gündoğan, H. R. (2023). Examining the Relationships Between Organizational Gossip, Emotional Exhaustion and Collaboration: The Case of Tourism Academics. Yükseköğretim Dergisi, 13(2), 287-300. https://doi.org/10.53478/yuksekogretim.1295758
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