VALUE STREAM MAPPING APPLICATION IN SERVICE SECTOR: A CASE STUDY OF A UNIVERSITY RESEARCH AND APPLICATION CENTER

Year 2016, Issue: 48, 103 - 116, 28.04.2016

Nuri Özgür Doğan , Yusuf Ersoy

Abstract

Lean
production is a philosophy of continuous improvement that is based on producing
economical and qualified products or services through waste elimination. Value
stream mapping (VSM), one of the methods used in lean production, is an effective
method that can be utilized by manufacturing or service firms when transforming
into a lean organization. The purpose of
this study is to determine value-added and non value-added activities and developing
a plan for elimination of non value-added activities by implementing VSM method
at a university research and application center providing analysis service. In accordance
with this purpose, a university research and application center operating in
Turkey was taken and a VSM application was carried out focusing on one of the
analyses made in this center. Firstly, current state map of the specified
service family has been drawn and value added and non value added activities in
the current state service flow have been identified. In the next step, a future
state map that can enable to eliminate wastes in the current state, was drawn
and lean service flow for the future state was shown. Finally, limitations of the
study have been mentioned and some suggestions for future work have been made. 

Keywords

Value Stream Mapping, Lean Production, Waste

HİZMET SEKTÖRÜNDE DEĞER AKIŞ HARİTALAMA UYGULAMASI: BİR ÜNİVERSİTE ARAŞTIRMA VE UYGULAMA MERKEZİ ÖRNEĞİ

Abstract

Yalın üretim, israfın elimine edilmesiyle ekonomik
ve kaliteli ürün ya da hizmet üretilmesine dayalı bir sürekli iyileştirme
felsefesidir. Yalın üretimde değer akış haritalama (DAH), ürün veya hizmet
üreten işletmeler tarafından yalın üretime geçiş aşamasında yararlanılabilecek
etkili bir yöntemdir. Bu çalışmanın amacı, laboratuvar analizleri hizmeti
sağlayan bir üniversite araştırma ve uygulama merkezinde DAH yöntemini
uygulayarak değer katan ve değer katmayan faaliyetleri tespit etmek ve değer
katmayan faaliyetlerin elimine edilmesi için bir plan geliştirmektir. Bu amaç
doğrultusunda, Türkiye’de faaliyet gösteren bir üniversite araştırma ve
uygulama merkezi ele alınmış ve bu merkezde yapılan analizlerden bir tanesine odaklanılarak
bir DAH uygulaması gerçekleştirilmiştir. İlk olarak belirlenen hizmet ailesine
ilişkin mevcut durum haritası çizilmiş ve mevcut durumda hizmet akışında yer
alan değer katan ve değer katmayan faaliyetler tespit edilmiştir. Sonraki
aşamada mevcut durumdaki kayıpları elimine edebilecek bir gelecek durum
haritası çizilmiş ve gelecek durum için önerilen yalın hizmet akışı
gösterilmiştir.  Son olarak, çalışmanın
bazı kısıtlarına değinilmiş ve gelecekte bu konu ile ilgili yapılacak
araştırmalar için bazı önerilerde bulunulmuştur.

Keywords

Değer Akış Haritalama, Yalın Üretim, İsraf

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