Year 2024,
Volume: 11 Issue: 2, 758 - 777, 30.06.2024
Mustafa Altıntaş
,
Nida Palabıyık
,
İbrahim Yıkılmaz
References
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- Akram, A., Kamran, M., Iqbal, M. S., Habibah, U., & Atif Ishaq, M. (2018). The impact of supervisory justice and perceived Supervisor support on organizational citizenship behavior and commitment to supervisor: the mediating role of trust. Cogent Business & Management, 5(1), 1-17. https://doi.org/10.1080/23311975.2018.1493902
- Arslantaş, C.C., & Dursun, M. (2008). Etik liderlik davranışının yöneticiye duyulan güven ve psikolojik güçlendirme üzerindeki etkisinde etkileşim adaletinin dolaylı rolü. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 8(1), 111-128.
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- Audretsch, D., & Belitski, M. (2021). Knowledge complexity and firm performance: evidence from the European SMEs. Journal of Knowledge Management, 25(4), 693- 713. https://doi.org/10.1108/JKM-03-2020-0178
Babin, B. J., & Boles J. S. B. (1996). The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance, and job satisfaction. Journal of Retailing, 72(1), 57-75. https://doi.org/10.1016/S0022-4359(96)90005-6
Bialaszewski, D., & Giallourakis, M. (1985). Perceived communication skills and resultant trust perceptions within the channel of distribution. JAMS, 13, 206-217. https://doi.org/10.1177/00920703850130020
- Brandão, H. (2007). Competências no trabalho: uma análise da produção científica brasileira. Estudos de Psicologia,12(2), 149-158. https://doi.org/10.1590/S1413-294X2007000200007
- Brunetto, Y., & Farr-Wharton, R. (2007). The moderating role of trust in SME owner/managers’ decision making about collaboration. Journal of Small Business Management, 45, 362-387. https://doi.org/10.1111/j.1540-627X.2007.00218.x
- Butler, J. K. (1991). Toward understanding and measuring conditions of trust: Evolution of a conditions of trust inventory. Journal of Management,17(3), 643-663. https://doi.org/10.1177/014920639101700307
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- Coşkun, R., Altunışık, R., & Yıldırım, E. (2019). Sosyal bilimlerde araştırma yöntemleri. Sakarya Yayıncılık.
- Davis, J. H., Schoorman, F. D., Mayer, R. C., & Tan H. H. (2000). The trusted general manager and business unit performance: empirical evidence of a competitive advantage. Strategic Management Journal, 21, 563-576. https://doi.org/10.1002/(SICI)1097-0266(200005)21:5<563::AID-SMJ99>3.0.CO;2-0
- Dawley, D.D., Andrews, M.C., & Bucklew, N.S. (2008). Mentoring, supervisor support, and perceived organizational support: What matters most? Leadership & Organization Development Journal, 29(3), 235-247. https://doi.org/10.1108/01437730810861290
- DeConinck, J. B. (2010). The effect of organizational justice perceived organizational support, and perceived supervisor support on marketing employees’ level of trust. Journal of Business Research, 63(12), 1349-1355. https://doi.org/10.1016/j.jbusres.2010.01.003
- Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628. https://doi.org/10.1037/0021-9010.87.4.611
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Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507. https://doi.org/10.1037/0021-9010.71.3.500
- Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I., & Rhoades, L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87, 565-73. https://doi.org/10.1037//0021-9010.87.3.565
- Fajardo, M., Cuellar, Y., & Vargas, F. (2017). Las TIC como estrategia en la mejora ydesarrollo de las pymes en el Municipio de Florencia Caquetá para su mayorcompetitividad. XI congreso de las Red Internacional de Investigación enCompetitividad. Universidad de Guadalajara.
- Frazier, M. L., Gooty, J., Little, L. M., & Nelson, D. L. (2015). Employee attachment: Implications for supervisor trustworthiness and trust. Journal of Business and Psychology, 30(1), 373-386. https://doi.org/10.1007/s10869-014-9367-4
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- Giray, M. D., & Şahin, D. N. (2012). Algılanan örgütsel, yönetici ve çalışma arkadaşları desteği ölçekleri: Geçerlik ve güvenirlik çalışması. Türk Psikoloji Yazıları, 15(30), 1-9.
- Guchait, P., Cho, S., & Meurs, J. A. (2015). Psychological contracts perceived organizational and supervisor support: Investigating the impact on intent to leave among hospitality employees in India. Journal of Human Resources in Hospitality & Tourism, 14(3), 290-315. https://doi.org/10.1080/15332845.2015.1002070
Guzmán, F. P., Castorena, O. H., & Solarte, M. G. (2022). Managerial skills and organizational performance: Competitive advantage. Mercados y Negocios, 24(48), 75-93. https://doi.org/10.32870/myn.vi48.7688
- Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A primer on partial least squares structural equation modeling. 1st ed. Sage.
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- Hayton, J. (2015). Leadership and management skills in SMEs: Measuring associations with management practices and performance. Department for Business, Innovation and Skills, 224, 1-74.
- Henry, R., Nantongo, L., Wagner, A. K., Embrey, M., & Trap, B. (2017). Competency in supportive supervision: a study of public sector medicines management supervisors in Uganda. Journal of Pharmaceutical Policy and Practice, 10(33), 1-11. https://doi.org/10.1186/s40545-017-0121-y
- Hoffman, M., & Tadelis, S. (2021). People management skills, employee attrition, and manager rewards: An empirical analysis. Journal of Political Economy, 129(1), 243- 285. https://doi.org/10.1086/711409
- Holland, P., Cooper, B., & Sheehan, C. (2017). Employee voice, supervisor support, and engagement: The mediating role of trust. Human Resource Management, 56(6), 915-929. https://doi.org/10.1002/hrm.21809
- Jennings, P., & Beaver, G. (1997). El desempeño y la ventaja competitiva de las pequeñas empresas: una perspectiva de gestion. Revista Internacional de Pequeñas Empresas, 15(2), 34-58. https://doi.org/10.32870/myn.vi48.7688
- Ji, S., & Jan, I.U. (2020). Antecedents and consequences of frontline employee’s trust-in-supervisor and trust-in-coworker. Sustainability, 12(2), 1-17. https://doi.org/10.3390/su12020716
- Machado, L, & Pinheiro, J. (2012). Supervisory support and stress mitigation on SMEs: A research proposal. http://dx.doi.org/10.2139/ssrn.2411803
- Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. The Academy of Management Review, 20(3), 709-734. https://doi.org/10.2307/258792
Montezano, L., Silva, D., & Coelho Jr., F. (2015). Competências humanas no trabalho: a evolução das publicações nacionais no novo milênio. In: Encontro da Associação Nacional de Pós-Graduação e Pesquisa em Administração (pp. 1-22). Belo Horizonte Anais... Rio de Janeiro: ANPAD.
- Nazari, R. (2018). The role of management skills in the selection of management model by sports managers. Annals of Applied Sport Science, 6(1), 57-64.
- Netemeyer, R. G., Boles, J. S., McKee, D. O., & McMurrian, R. (1997). An investigation into the antecedents of organizational citizenship behaviors in a personal selling context. Journal of Marketing, 61(3), 85-98. https://doi.org/10.2307/1251791
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- Nienaber, A.M., Romeike, P. D., Searle, R., & Schewe, G. (2015). A qualitative meta-analysis of trust in supervisor-subordinate relationships. Journal of Managerial Psychology, 30(5), 507-534. https://doi.org/10.1108/JMP-06-2013-0187
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The Effect of Perceived Management Skills on Trust in Supervisors: The Mediating Role of Supervisor Support
Year 2024,
Volume: 11 Issue: 2, 758 - 777, 30.06.2024
Mustafa Altıntaş
,
Nida Palabıyık
,
İbrahim Yıkılmaz
Abstract
The purpose of this study is to determine the mediating role of supervisor support in the effect of management skills perceived by employees on the level of trust in supervisors. The sample of the study, in which quantitative research design was adopted, consists of employees in small and medium-sized enterprises operating in Kırşehir. Data were collected from 417 people reached by convenience sampling method through online survey. Smart-PLS statistical program was preferred to analyze the collected data. In line with the results obtained from the research, it was concluded that supervisor support has a partial mediating role in the effect of management skills on the level of trust in supervisors. Based on the research findings, it can be said that perceptions of management skills should be improved to increase trust in supervisors. In addition, it should be taken into consideration that perceptions of supervisor support will also be effective in this process.
References
- Afsar, B., & Saeed, B. B. (2010). Subordinate’s trust in the supervisor and its impact on organizational effectiveness. The Romanian Economic Journal, 13(38), 3-25.
- Akram, A., Kamran, M., Iqbal, M. S., Habibah, U., & Atif Ishaq, M. (2018). The impact of supervisory justice and perceived Supervisor support on organizational citizenship behavior and commitment to supervisor: the mediating role of trust. Cogent Business & Management, 5(1), 1-17. https://doi.org/10.1080/23311975.2018.1493902
- Arslantaş, C.C., & Dursun, M. (2008). Etik liderlik davranışının yöneticiye duyulan güven ve psikolojik güçlendirme üzerindeki etkisinde etkileşim adaletinin dolaylı rolü. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 8(1), 111-128.
- Asunakutlu, T. (2002). Örgütsel güvenin oluşturulmasina ilişkin unsurlar ve bir değerlendirme. Muğla Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 9, 1-13.
- Audretsch, D., & Belitski, M. (2021). Knowledge complexity and firm performance: evidence from the European SMEs. Journal of Knowledge Management, 25(4), 693- 713. https://doi.org/10.1108/JKM-03-2020-0178
Babin, B. J., & Boles J. S. B. (1996). The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance, and job satisfaction. Journal of Retailing, 72(1), 57-75. https://doi.org/10.1016/S0022-4359(96)90005-6
Bialaszewski, D., & Giallourakis, M. (1985). Perceived communication skills and resultant trust perceptions within the channel of distribution. JAMS, 13, 206-217. https://doi.org/10.1177/00920703850130020
- Brandão, H. (2007). Competências no trabalho: uma análise da produção científica brasileira. Estudos de Psicologia,12(2), 149-158. https://doi.org/10.1590/S1413-294X2007000200007
- Brunetto, Y., & Farr-Wharton, R. (2007). The moderating role of trust in SME owner/managers’ decision making about collaboration. Journal of Small Business Management, 45, 362-387. https://doi.org/10.1111/j.1540-627X.2007.00218.x
- Butler, J. K. (1991). Toward understanding and measuring conditions of trust: Evolution of a conditions of trust inventory. Journal of Management,17(3), 643-663. https://doi.org/10.1177/014920639101700307
- Byrne, B. M. (2016). Structural equation modeling with AMOS: Basic concepts, applications, and programming. 3rd ed. Routledge.
- Carbone, P. P., Brandão, H. P., Leite, J. B., & Vilhena, R. M. (2005). Gestão por competências e gestão do conhecimento. Fundação Getúlio Vargas.
- Cohen, J. (1998). Statistical power analysis for the behavioural sciences. 2nd ed. Lawrence Erlbaum Associates.
- Conger, J. A. (1990). The dark side of leadership. Organizational Dynamics, 19(2), 44-55. https://doi.org/10.1016/0090-2616(90)90070-6
- Coşkun, R., Altunışık, R., & Yıldırım, E. (2019). Sosyal bilimlerde araştırma yöntemleri. Sakarya Yayıncılık.
- Davis, J. H., Schoorman, F. D., Mayer, R. C., & Tan H. H. (2000). The trusted general manager and business unit performance: empirical evidence of a competitive advantage. Strategic Management Journal, 21, 563-576. https://doi.org/10.1002/(SICI)1097-0266(200005)21:5<563::AID-SMJ99>3.0.CO;2-0
- Dawley, D.D., Andrews, M.C., & Bucklew, N.S. (2008). Mentoring, supervisor support, and perceived organizational support: What matters most? Leadership & Organization Development Journal, 29(3), 235-247. https://doi.org/10.1108/01437730810861290
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Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507. https://doi.org/10.1037/0021-9010.71.3.500
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- Fajardo, M., Cuellar, Y., & Vargas, F. (2017). Las TIC como estrategia en la mejora ydesarrollo de las pymes en el Municipio de Florencia Caquetá para su mayorcompetitividad. XI congreso de las Red Internacional de Investigación enCompetitividad. Universidad de Guadalajara.
- Frazier, M. L., Gooty, J., Little, L. M., & Nelson, D. L. (2015). Employee attachment: Implications for supervisor trustworthiness and trust. Journal of Business and Psychology, 30(1), 373-386. https://doi.org/10.1007/s10869-014-9367-4
- Freitas, P. (2016). Relações entre competências gerenciais de líderes de grupos de pesquisa e resultados alcançados [Master thesis, Universidade de Brasília].
- Freitas, P., & Odelius, C. (2017). Escala de competências gerenciais em grupos de pesquisa. Revista de Administração FACES Journal, 16(4), 46-65. http://dx.doi.org/10.21714/1984-6975FACES2017V16N4ART4134
- Fuller-Love, N. (2006). Desarrollo gerencial en pequeñas empresas. Revista Internacional de Revisiones de gestión, 8(3), 175-90. https://doi.org/10.32870/myn.vi48.7688
- Giray, M. D., & Şahin, D. N. (2012). Algılanan örgütsel, yönetici ve çalışma arkadaşları desteği ölçekleri: Geçerlik ve güvenirlik çalışması. Türk Psikoloji Yazıları, 15(30), 1-9.
- Guchait, P., Cho, S., & Meurs, J. A. (2015). Psychological contracts perceived organizational and supervisor support: Investigating the impact on intent to leave among hospitality employees in India. Journal of Human Resources in Hospitality & Tourism, 14(3), 290-315. https://doi.org/10.1080/15332845.2015.1002070
Guzmán, F. P., Castorena, O. H., & Solarte, M. G. (2022). Managerial skills and organizational performance: Competitive advantage. Mercados y Negocios, 24(48), 75-93. https://doi.org/10.32870/myn.vi48.7688
- Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A primer on partial least squares structural equation modeling. 1st ed. Sage.
- Hair, J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: Updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107-123. https://doi.org/10.1504/IJMDA.2017.087624
- Hayton, J. (2015). Leadership and management skills in SMEs: Measuring associations with management practices and performance. Department for Business, Innovation and Skills, 224, 1-74.
- Henry, R., Nantongo, L., Wagner, A. K., Embrey, M., & Trap, B. (2017). Competency in supportive supervision: a study of public sector medicines management supervisors in Uganda. Journal of Pharmaceutical Policy and Practice, 10(33), 1-11. https://doi.org/10.1186/s40545-017-0121-y
- Hoffman, M., & Tadelis, S. (2021). People management skills, employee attrition, and manager rewards: An empirical analysis. Journal of Political Economy, 129(1), 243- 285. https://doi.org/10.1086/711409
- Holland, P., Cooper, B., & Sheehan, C. (2017). Employee voice, supervisor support, and engagement: The mediating role of trust. Human Resource Management, 56(6), 915-929. https://doi.org/10.1002/hrm.21809
- Jennings, P., & Beaver, G. (1997). El desempeño y la ventaja competitiva de las pequeñas empresas: una perspectiva de gestion. Revista Internacional de Pequeñas Empresas, 15(2), 34-58. https://doi.org/10.32870/myn.vi48.7688
- Ji, S., & Jan, I.U. (2020). Antecedents and consequences of frontline employee’s trust-in-supervisor and trust-in-coworker. Sustainability, 12(2), 1-17. https://doi.org/10.3390/su12020716
- Machado, L, & Pinheiro, J. (2012). Supervisory support and stress mitigation on SMEs: A research proposal. http://dx.doi.org/10.2139/ssrn.2411803
- Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. The Academy of Management Review, 20(3), 709-734. https://doi.org/10.2307/258792
Montezano, L., Silva, D., & Coelho Jr., F. (2015). Competências humanas no trabalho: a evolução das publicações nacionais no novo milênio. In: Encontro da Associação Nacional de Pós-Graduação e Pesquisa em Administração (pp. 1-22). Belo Horizonte Anais... Rio de Janeiro: ANPAD.
- Nazari, R. (2018). The role of management skills in the selection of management model by sports managers. Annals of Applied Sport Science, 6(1), 57-64.
- Netemeyer, R. G., Boles, J. S., McKee, D. O., & McMurrian, R. (1997). An investigation into the antecedents of organizational citizenship behaviors in a personal selling context. Journal of Marketing, 61(3), 85-98. https://doi.org/10.2307/1251791
- Neves, P. (2011). Building commitment to change: The role of perceived supervisor support and competence. European Journal of Work and Organizational Psychology, 20(4), 437-450. https://doi.org/10.1080/13594321003630089
- Nienaber, A.M., Romeike, P. D., Searle, R., & Schewe, G. (2015). A qualitative meta-analysis of trust in supervisor-subordinate relationships. Journal of Managerial Psychology, 30(5), 507-534. https://doi.org/10.1108/JMP-06-2013-0187
- Özdemir, S., Ersöz, H., & Sarıoğlu, H. (2007). Küçük girişimciliğin artan önemi ve KOBİ’lerin Türkiye ekonomisindeki yeri. Journal of Social Policy Conferences, 53, 173-230.
- Prahalad, C. K., & Hamel, G. (1990). The core competence of the corporation. Harvard Business Review, 68(3), 79-93.
- Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior Research Methods, Instruments, and Computers, 36, 717-731. https://doi.org/10.3758/BF03206553
- Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40, 879-891. https://doi.org/10.3758/BRM.40.3.879
- Sarstedt, M., Ringle, C. M., Henseler, J., & Hair, J. F. (2014). On the emancipation of PLS-SEM: A commentary on Rigdon. Long Range Planning, 47(3), 154-160. https://doi.org/10.1016/j.lrp.2014.02.007
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